Firmware: ioX v.6.0.0 (2025-09-19)

UI ioX V.6.0.0. (2025-09-19)

File --> Restore ioX

Exit Malware Bytes

Turn off Windows Defender

YES to proceed

Select backup .zip file

Error Failed uploading configuration file [see Restore ioX error message .pdf file]

Attempted a backup file created today with same error message.

Rebooted Windows - same result

Any thoughts are welcomed.

Thanks

Stew

Restore iox error message 20251101.pdf Samuels Restore ioX problem20251101.pdf

Are you able to do a backup?

When you do a restore the zip file must remain in the zip format.

What is the firmware version of the backup file you're trying to restore

I was able to do a backup of my current ioX

The restore file was in the original zip format

I attempted to restore both a v5.9.1 and a v6.0.0 - both returned the same error

Edited November 1Nov 1 by SSamuels

What was the reason you tried to originally do a restore?

Reboot your Polisy. After the reboot when you click on HELP | ABOUT what does it currently show for your firmware and UI versions

If your current firmware is 6.0.0 then don't try to restore a 5.x.x file

Edited November 1Nov 1 by Techman

I had a program that had in the THEN - Run Program <Not6. Specified>

Likely I removed/modified the Program that the THEN refers to.

By restoring a prior backup (Ver5) I was trying to identify the missing program.

However when I attempted to restore a v6.0.0 backup, I received the error message as well.

When I attempt to reboot my Polisy I get an Error 'Socket Timeout Error'

I did a hard boot (powered down) HELP | ABOUT Both Firmware & UI are v6.0.0

Being that your Polisy firmware is 6.0.0 the 5.x.x data file wouldn't be compatible.

A socket timeout error occurs when a network operation, such as connecting to a server or receiving data, does not complete within a specified time limit. This means the client or server waited for a response or a connection to be established, but the expected event did not happen within the allotted time.

It's possible that the 6.0.0 data file you were trying to restore is corrupted,

After you rebooted are your programs and devices all working normally, if so It's best not to try restoring a backup. If all is good then do another backup.

You should also clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

Edited November 1Nov 1 by Techman