Admin Console Keeps Asking for Credentials

[ISYhbsh01]

Hi,

 

When I am logged in remotely into the administrative console, about every 3-4 minutes or so the screen asking for my credentials pops up. It has my user name & password already filled in, I just need to click "ok". About a minute or two before it pops up the ISY won't accept anymore any changes that I make. Once I see it doesn’t accept any changes I know I have to wait for a minute or two for the credentials screen to pop up. Then after clicking "ok" I lose all the program changes that I didn't manage to save & have to start again. That leaves me with about 1-2 minutes after clicking "ok" to make any changes fast before it happens again.

 

This only happens when I login remotely. When I am logging in from a computer on the local network it's working fine.

[Sub-Routine]

Hi hbsh01,

 

This sounds like a firewall issue. Are you trying to connect from your office network?

 

Rand

[ISYhbsh01]

Hi Rand,

 

It happens when I try to connect from my own office computer.

 

If it's the firewall wouldn't it been blocked completely?

[Sub-Routine]

I am not an IT but it could be that the firewall allows you to read but when you try to send info it chops the connection. You would have to consult with your IT.

 

Rand

[ISYhbsh01]

It's my own small business office with my own standard windows XP computer & a standard off the shelf Norton Internet Security firewall, nothing fancy or sophisticated here. I don't have an IT department or I might call myself the head of the IT department...

[ISYhbsh01]

I will try to temporarily turn off the firewall & see what happens.

[Sub-Routine]

It may be the firewall in your router. You might check with your ISP.