How do I get real time info from the ISY99?

[RichTJ99]

Hi,

 

In the past I had an issue with a Insteon Keylinc pad "D" button not working. Basically I would hit D & nothing would happen. I called ISY support, they had me put it the ISY into some sort of better logging mode so we could check if the D was registering on the network.

 

It turned out that it wasnt & thats why the scene wasnt launching itself. I called Insteon & had the switch replaced.

 

Now (2 years later) I am having the same problem with the same switch. I was hoping to get some help figuring out how to put it into that diagnostic logging mode to see if that D command is being registered.

 

Any ideas on how to do that before I call Insteon for another replacement?

 

Thanks,

Rich

[oberkc]

Event Viewer?

 

http://www.universal-devices.com/mwiki/index.php?title=ISY-99i/ISY-26_INSTEON:Using_the_Event_Viewer

[RichTJ99]

Thanks, that is it.

 

I cant figure how a keylink pad would have a non - responsive "D" button that lights up when touched but doesnt report to the ISY. All other buttons do.

 

That keypad was changed out to another & this one has the same exact problem - with the same exact button.

 

WTH is that about?

[LeeG]

RichTJ99

 

Every KeypadLinc button has its own set of link records both in the KeypadLinc itself and the ISY PLM. It sounds like the button D link record in the KeypadLinc or the PLM has been lost or is corrupted. Do a Tools | Diagnostics | Show Device Links Table for the KeypadLinc and click Compare button when all the link records have been displayed.

 

There should be a link record for button D that looks like the following ...

 

E2 xx aa.bb.cc zz zz zz

 

xx is an 04 if an 8 button KPL, 06 if a 6 button KPL

aa.bb.cc is the Insteon address of the ISY PLM

zz zz zz is not important - not related to the functioning of the link record

 

What level ISY firmware is running?

 

Do Programs issue any Adjust Scene statements for the KeypadLinc?

 

Is this a 6 or 8 button KPL?

 

Lee

[RichTJ99]

Hi,

 

The compare showed as identical. Firmware of ISY is 3.1.15.

 

I dont have any scene adjustments on this Keylinc.

 

This is a 6 button KPL.

 

Any ideas on what it could be?

 

Thanks,

Rich

[LeeG]

The link record for KPL button D is missing. With the ISY compare not showing a missing link record the ISY has lost track of the link record for button D.

 

Does the Help | About show 3.1.15 for both Firmware and UI (UI line is immediately below Firmware line)?

 

What firmware level has been running since the KeypadLinc was replaced?

 

EDIT: the link records are not in the order they would normally be. Was a Restore Device issued for the KeypadLinc and if so why?

[RichTJ99]

Lee,

 

I am pretty sure that when my first keylinc broke, that ISY tech support logged in to help me swap my keypadlinc over using the replace command. It was done so I wouldnt have to reenter all my scene / program data.

 

The firmware & UI are the same numbers. This switch has been in for about 1.5 to 2 years & it was probably with the latest (at that time) firmware.

 

Thanks,

Rich

[LeeG]

Thanks Rich. Sorry for not being clear, I was asking what ISY firmware level has been running for that 1.5 to 2 years.