LeeG Posted June 20, 2012 Share Posted June 20, 2012 Make sure the Admin Console and all browser sessions are closed. Then clear the Java cache. Open a browser session and enter http://192.168.2.5/admin substituting your ISY LAN address. Run Help | About to confirm result. Link to comment
mdyod Posted June 20, 2012 Author Share Posted June 20, 2012 this is what im doing to clear it... http://www.universal-devices.com/mwiki/ ... Java_Cache Link to comment
Xathros Posted June 20, 2012 Share Posted June 20, 2012 That is the right procedure. Have you already tried to upgrade the firmware to 3.2.6 ? -Xathros Link to comment
mdyod Posted June 20, 2012 Author Share Posted June 20, 2012 ... still get "Insteon UD99 v2.8.16" I really hope we can work around this - I really need this exam room THANKS for sticking with me... Link to comment
LeeG Posted June 20, 2012 Share Posted June 20, 2012 I have not seen an answer. Did you upgrade the ISY to 3.2.6 or are you trying run 2.8.16 with a compatible Admin Console. Link to comment
Xathros Posted June 20, 2012 Share Posted June 20, 2012 ... still get "Insteon UD99 v2.8.16" I really hope we can work around this - I really need this exam room THANKS for sticking with me... Are you getting 2.6.18 for both lines now ? or do you still see 3.2.6 for the UI ? If 2.6.18 on both then we are making progress in the right direction. Don't worry, we will get this figured out. -Xathros Link to comment
mdyod Posted June 20, 2012 Author Share Posted June 20, 2012 havent had time to upgrade yet -( currently seeing patients and can't shut down my other exam rooms) Will try after i finish clinic today - do you think that will help? Link to comment
mdyod Posted June 20, 2012 Author Share Posted June 20, 2012 Are you getting 2.6.18 for both lines now ? no or do you still see 3.2.6 for the UI ? yes Don't worry, we will get this figured out. - THANKS!!! Link to comment
Xathros Posted June 20, 2012 Share Posted June 20, 2012 It may, but, it is likely not necessary to solve your original problem. The important thing is that the firmware version and the user interface versions match exactly otherwise you will get unexpected results in unpredictable ways as we have seen already with the traces LeeG asked for. If you plan to add any of the newer Insteon devices that use the new I2CS protocol, you will need to upgrade the firmware and UI before you will be able to use those newer devices with the ISY. At this point, lets just get what you already have back to working order. If your FW and UI versions are now both saying 2.6.18, then we have solved the first part of the puzzle and you can resume trying to link your new Remotelinc and update your other 2 devices. Please run a trace at Level 3 and post the trace of that for LeeG to review in case of link / update failures. -Xathros Link to comment
Xathros Posted June 20, 2012 Share Posted June 20, 2012 Are you getting 2.6.18 for both lines now ? no or do you still see 3.2.6 for the UI ? yes Don't worry, we will get this figured out. - THANKS!!! OK. Your Java cache is not clearing or the link you are using is pulling a 3.2.6 console from somewhere other than your ISY. Do you have another user account on your PC ? If so, log out of yours and into the other account and try to access the ISY at http:///admin and see what we get for FW/UI versions. Again replace with the actual IP address of your ISY. What are the first 2 sections of the ISY's IP ? 192.168 ? -Xathros Link to comment
mdyod Posted June 20, 2012 Author Share Posted June 20, 2012 Do you have another user account on your PC ? If so, log out of yours and into the other account and try to access the ISY - I tried on a different computer - same results i will try logging out later when i get time What are the first 2 sections of the ISY's IP ? 192.168 ? Yes 192.168.1.111 I must point out when i open admin console using the http:///admin method all i get is listed 2.8.16 one time - I see no listing for the admin console version should i try the event viewer level 3 just to see if it works? I would post pictures of the 2 screens but i'm not sure how to do it here.. Sorry to be so long but im doing this between seeing patients.. Link to comment
mdyod Posted June 21, 2012 Author Share Posted June 21, 2012 I tried on a different computer - Versions still don't match Here's what i get in the log level 3 Wed 06/20/2012 09:32:44 PM : [13 4 56 1 ] Using engine version i1 for 'Ex4 Light' Wed 06/20/2012 09:32:44 PM : [13 4 56 1 ] Link 5 : 0FD0 [220613EBFF001F00] Writing [22..............] Wed 06/20/2012 09:33:01 PM : [13 4 56 1 ] Link 5 : 0FD0 [220613EBFF001F00] *Failed Writing [22..............] Link to comment
LeeG Posted June 21, 2012 Share Posted June 21, 2012 So long as the UI (Admin Console) is 3.2.6 and the ISY is 2.8.16 no need to run any tests. The last trace did not work any better than any of the other attempts with the same mismatch. Since forum assistance is not making any progress I suggest opening a ticket with UDI so they can remote into you system and clean it up. Link to comment
mdyod Posted June 21, 2012 Author Share Posted June 21, 2012 Thanks LeeG That sounds like a good idea Link to comment
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