Envirogreen Posted November 21, 2012 Posted November 21, 2012 I'm on Mac OS 10.8 ISY 99 just bought the Elk Module was logged in and it asked to restart in order to install new module. Did this a few times as the new module wasn't installing. Then I tried to log in and while the admin console comes up the login box no longer does (and no idea if the Elk module was installed) SOLUTION TO LOGIN SCREEN - PLM came unplugged :0 Now the issue is that I can't get the Elk module installed - I follow instructions and when I reopen the device console - still no Elk module Thank you for any suggestions / help
Envirogreen Posted November 21, 2012 Author Posted November 21, 2012 I think I may have found the issue with adding the Elk module...the device console was at version 2.70. So I have now tried to update automatically to 3.2.6...however...I'm now over an hour into the process and my screen is still showing 0% on the progress bar. Help / suggestions?
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 Got in touch with support (they are fantastic!) and the issue was that I was at such a low firmware that it had to be updated in smaller increments, so went from 2.7.0 to 2.7.15 to 2.8.16 to 3.2.6 and all was fixed.
Brian H Posted November 22, 2012 Posted November 22, 2012 Glad you got it working. I agree the support from UDI should be a model for other companies to follow.
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