Tunaman Posted December 16, 2012 Posted December 16, 2012 I have a brand new 2441th with a sticker on it that says v1.3 on it, and I can't get it to link with the isy. I can get it to link with any other device I have. I even have a spare keypad that I have in a j-box with a plug so I can move it around the house. It can link with the thermostat, both as a controller and a responder, from anywhere in the house. I just can't get the isy99pro to link to it. When ever I try, I get an error dialog which says 'Cannot determine Insteon Engine.
LeeG Posted December 16, 2012 Posted December 16, 2012 Make sure the thermostat is Off. That message normally means there is no response to the PLM commands. An Event Viewer at LEVEL 3 while doing a New INSTEON Device will confirm.
Tunaman Posted December 16, 2012 Author Posted December 16, 2012 Yes thermostat was off. I'll try again with level 3 on Sent from my ARCHOS 101G9 using Tapatalk 2
Tunaman Posted December 17, 2012 Author Posted December 17, 2012 Thanks Lee! Your comment about the PLM pointed me in the right direction. Looks like I had a bad cable between the PLM and the ISY. As soon as I replaced that, I was able to link the thermostat.
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