ISY Not Connected ERROR

[michaeldstark]

Recently on my MobiLinc Pro app I've been getting the "ISY Not Connected" error. "There was a problem reaching your ISY. Please verify your ISY is connected to the internet. RETRY, STOP, SETTINGS

 

What's going on?

[InsteonNut]

Hi Michaeldstark,

 

This error message happens when the ISY becomes disconnected from our servers. That can happen for a couple of reasons, but the most likely reason is as follows:

 

If your ISY is DHCP IP assigned:

- Reboot your Router

- Reboot your ISY

- Wait two minutes

- Log into the ISY and confirm that the ISY is up and running.

- Open MobiLinc and verify that it's working.

 

If your ISY is Fixed IP assigned:

- Verify that the Gateway IP is set to your router's internal IP address.

- Verify that the DNS IP is set to your ISP's DNS IP server. Some users have success setting this to Google DNS: Either 8.8.8.8 or 8.8.4.4

- Make any changes and allow the ISY to reboot.

- Wait two minutes

- Log into the ISY and confirm that the ISY is up and running.

- Open MobiLinc and verify that it's working.

 

If you continue to have issues, please contact us at: support@mobilinc.com

 

Wes