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ISY Not Connected ERROR

michaeldstark
in ISY994

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Posted

Recently on my MobiLinc Pro app I've been getting the "ISY Not Connected" error. "There was a problem reaching your ISY. Please verify your ISY is connected to the internet. RETRY, STOP, SETTINGS

 

What's going on?

Hi Michaeldstark,

 

This error message happens when the ISY becomes disconnected from our servers. That can happen for a couple of reasons, but the most likely reason is as follows:

 

If your ISY is DHCP IP assigned:

- Reboot your Router

- Reboot your ISY

- Wait two minutes

- Log into the ISY and confirm that the ISY is up and running.

- Open MobiLinc and verify that it's working.

 

If your ISY is Fixed IP assigned:

- Verify that the Gateway IP is set to your router's internal IP address.

- Verify that the DNS IP is set to your ISP's DNS IP server. Some users have success setting this to Google DNS: Either 8.8.8.8 or 8.8.4.4

- Make any changes and allow the ISY to reboot.

- Wait two minutes

- Log into the ISY and confirm that the ISY is up and running.

- Open MobiLinc and verify that it's working.

 

If you continue to have issues, please contact us at: support@mobilinc.com

 

Wes

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