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Locking this thread. It was a dead thread (3 year old post) until a random reply came up. If assistance is needed please start a new topic.

Thanks to @glacier991 for suggesting a great addition to the forum topic area. Opening up an "IoX Program Support" area seemed to be a logical addition to the discussion area. Yes, there are LOTS of places to post, but keep this area focused on programs - asking for help with programs, learning programs, brainstorming programs, or anything having to do directly with programming functions in IoX and any number of plugins being used within IoX. Just one guideline to consider: Proper method to share a program on the forum Right click on the program Select "COPY to Clipboard" (the last option on the menu!) Paste the TEXT into your topic/reply (see example below) This process makes it easier by not having to type/recreate the program portions. This also makes the program searchable to help others in the future, or to re-jog OP's memory in the future Forum Search (top right of page) Google Site Search (site: https://forum.universal-devices.com/) Do not attach files! Any screenshots, PDFs, or other files attached to posts may result in the post/topic being removed and the OP asked to use the "COPY to Clipboard" method of sharing programs. Example of copied program: 00-Query All - KEEP If Time is 3:00:10AM Then Set 'eisy' Query Else - No Actions - (To add one, press 'Action')

Support thread for issues related to IoX 5.8.0

Please use this thread for support and posts around updating to IoX 5.7.1 (released Nov 12, 2023) Release Statement:

The current recommended process for updating the eisy and Polisy products are as follows: Using IoX Launcher access Admin Console Run IoX Backup (NOTE: if running Z-Wave run Z-wave backup first then IoX backup) Menu -> Z-Wave -> Backup -> Click "Yes" to update/replace Z-Wave backup No progress is shown, but backup is made Menu -> File -> Backup IoX -> Save file (will be a .zip file leave it intact) Process bar will advance. Please do not make any changes to system during this time. Click on Configuration tab Click on Upgrade Packages button Click "YES" to confirm Leave "Warning" box on screen. (Okay if you don't, but it is found to be a good reminder not to change/close the system) If UD Mobile is setup for system notifications you should receive a few notifications that device is offline (as well as node servers are disconnected) and alerts when it comes back online. Notice of update complete and if system should be rebooted Click Reboot button (system should still be on Configuration tab in Admin Console) Admin Console window will close Allow system to process the reboot (An undetermined amount of time should pass. Polisy will beep several times once rebooted). Will usually get alerts on UD Mobile that the device has gone offline and online again. If the update was for IoX firmware release please Clear Java Cache (be sure to select all three boxes in the process. Delete any OLD copies of start.jnlp or admin.jnlp you might have on your system. Download a fresh IoX Launcher from UDI site Found by clicking on "My ISY" on the top right of the website Direct link: https://isy.universal-devices.com/start.jnlp Run IoX Launcher and log into Admin Console as you normally would Confirm Firmware and UI match on the Help -> About menu Launch PG3 from Admin Console Menu -> Node Servers -> Launch Polyglot V3 (PG3) Or og into PG3x using the IoX Launcher or typing the URL directly into your browser Once logged in if this was a Polyglot update confirm PG3x version at the bottom of the dashboard screen. NOTE: Make a habit of not changing anything in Polyglot if the Admin Console is open. Any changes made in Polyglot need to have the Admin Console restarted to push any updates to the IoX system. It's best practice not to be logged into Polyglot and Admin Console at the same time to avoid any conflict in changes or simply to have the changes visible in Admin Console. Only log into one system at a time! Trouble Shooting: If you cannot log into Admin Console after an update: Power Cycle the device Using the multi function button to shut down then pull power for 10 seconds Using the multi function button to force a restart Refer to the wiki User Guide for the device you are using for proper button pushes Presses should be short, but not too short, but not held more than 2 seconds Be sure you cleared Java Cache correctly Be sure your Java is updated. IoX Launcher is designed to run on current versions of Java available directly at www.java.com. Using different versions might impact some parts of IoX Launcher and make it difficult/impossible to access and use Admin Console. If you cannot access Polyglot (PG3/PG3x) Power Cycle the device (see steps above) Attempt with a different browser Tested working all browsers will load PG3/PG3x local web services Turn off any antivirus/firewall/pop-up blocking software Additional Comments: It is "normal" for the IoX Finder window to display both a local friendly URL name and an IP address for the same device. It may, or may not, display this after an update. Do not be shocked if it does, or doesn't. Typically IoX Finder will report the first handshake for the name/IP for the device you are using. In some instances it is reporting both the IP address and the eisy.local (or Polisy equivalent). Lines that are "Found" and added in the process of looking cannot be deleted. This is expected behavior. If you have added the Portal URL to the Admin Console sometimes that will stay through a Java Cache clearing because it is stored in a UDI*.state file, but it is normal for this to also not appear after an update. If you use the Portal URL to access your device (even while local) please remember to use your Portal Credentials when using the Portal URL to access the Admin Console.

While Zigbee is part of the ZMatter function please see post below to add any devices you would like to see supported in early roll-out of Zigbee support: https://forum.universal-devices.com/topic/41584-zigbee-device-support-requests/

To keep the posts for "requests" out of the IoX 5.6.3 support thread please put all "requests" here to expand support for Zigbee devices. Please include: Manufacturer Name Model # Link to sales/availability site(s) Key/desired function support This is only to begin targeting expansion for supported devices. This is not expected to be a long-term request thread, but certainly to target expansion and support for what the Universal Devices community has in service. In order to get an idea of what devices should be supported as this rolls out. Please like (press the heart reaction) a suggestion/request rather than duplicating an already suggested device.

Please update to the newer version if having issues. After update if still having concerns please post in the support thread. New Version: 5.6.3 Released: July 14, 2023

New Version Released - if you are experiencing any issues please upgrade. If still having issues then report in the support thread for 3.1.36 and open a support ticket.

New Version Released - please upgrade to 3.1.36 if you are experiencing any issues then report any issues in the support thread for 3.1.36.

With the announcement of IoX 5.5.7, if you are still having issues please try updating.

New IoX Release is now available. If still having issues in 5.5.5 please attempt an upgrade to the current version. If problems persist then please post in the support thread for that release:

Just opened support thread for 5.5.4

Support discussion for IoX 5.5.4

Please discuss specifics related to IoX 5.5.3 release: