Condor

Thank you for your reply. The input select names I've recently used are: recorded, guide, live tv, movies, music, pictures, videos, radio. None of these input names have worked. I've also used in the past: aquatic, yoo tube, amazon, player. These actually worked for a while about a year ago, but have now stopped working as well. I noticed that sometimes I had to use a "phonetic" spelling, such as "yoo tube" for YouTube. I figured the names above are pretty clear. Could you suggest some better choices?

I've been using the UDI Portal with the ISY V3 Alexa skill for several years to control my devices with spoken commands. I also have several A/V Virtual devices that control a Roku TV and a Windows PC with Windows Media Center. All the A/V Virtual device functions under the Basic, Volume and Playback tabs work perfectly. However, I cannot get the 8 inputs under Input Select tab to respond to spoken commands on any of the A/V Virtual devices I have created. The spoken syntax is supposed to be: "Alexa, change input to <input name> on <device>". Alexa responds with "I don't know how to set <device> to that setting" on the first attempt and with "" on subsequent attempts. Example: I have an A/V Virtual device with the device spoken "media center" and input-1 named RECORDED. When I speak the command, "Alexa, change input to recorded on media center" the response is "I don't know how to set Media Center to that setting". If I then speak the command for another input on the same device, the response is a soft "bong bong" which shows up as "" in the Alexa app voice history. I experience this behavior with the A/V Virtual devices for both the Roku TV and the Windows PC with Windows Media Center. The A/V Virtual device for the Roku TV uses network resources for all 8 input selects and the Windows PC uses programs for all 8 input selects. The network resources and programs work fine when triggered manually through the management console. I'm pretty sure my A/V Virtual device names are okay because functions like On/Off, Mute/Unmute, Volume Up/Down, Channel Up/Down, Play/Pause/Stop, etc work fine. I've tried different device spokens, different input names, deleting and recreating the A/V Virtual devices. I've even tried just waiting for a few weeks since some folks have reported that strange Alexa integration problems sometime clear up on their own after waiting for a few days. Nothing seems to work for input select. I've searched the forums here but I can't seem to find any reference to this issue. Any ideas?

Thank you for the detailed outage analysis. Knowing what is happening "behind the scenes" is very helpful. Thanks again! PS. The portal is working again for me too.

The ISY portal is down for me too. Alexa says to re-enable the skill. The web login is down too. returns a HTTP error 500 at login. Hope the Universal Devices team is on the case.

Thank you! Re-linking the ISY Alexa skill did the trick. This is the first time I've had to do this since I started using the portal 5 years ago and I was a bit concerned that I would lose my configured portal devices and spokens. I was happy to see that everything was restored after re-linking the skill and logging in using my ISY portal username and password. Apparently, re-linking the skill isn't a big deal. Thanks for your help!

Still down here. What's going on!

Not working here. What's going on! How about a response from the Universal Devices team.

Same here too...

Same here. Alexa says the skill is not enabled, but it is. The ISY says the portal is registered and offline. And I receive an HTTP 500 error when I attempt to log into the web site. At least the forum is still working so I know it's not just me! Back to local control for now...

Hello everyone. I just joined the forum and this is my first post. I'm a new Universal Devices customer and my ISY994i-zw-ir-pro controller has been installed for about 5 weeks. I have about 33 Insteon devices, 10 legacy X10 devices and 4 WiFi plugs with associated network resources. I enabled the Alexa ISY skill on 11/26/2017 and I started with V3. I have about 175 spoken commands configured. Everything is working perfectly. On two occasions since 11/26 I have had Alexa respond with "Sorry, the device or group is not responding" when given a spoken command. Only spokens for the ISY V3 skill appear to have been affected. (I also have a Honeywell thermostat skill that was working fine.) A check of the scenes and devices in the Alexa app showed *all* of the ISY spokens as offline. Device control through the ISY portal worked fine. The fix for me on both occasions was to disable/unlink the ISY V3 skill, re-enable it and re-discover all device/scene spokens. All the spokens were successfully re-discovered and then showed as online. Spoken commands were then successful. I don't remember the date/time of the first occurrence (it was about a week ago) but the second occurrence was this morning 12/11/2017 at 8:24am EST. The last successful spoken command before that was at 12:39am EST. I performed the relink/rediscover at 9:31am EST. I chalked up the first occurrence as a fluke since I was making lots of additions and changes to my ISY controller and Alexa spoken commands. The second occurrence this morning got me looking for answers online. That's what led me to this forum thread. From the other posts I'm guessing that this is a problem related to the Alexa ISY V3 skill and there is nothing wrong with my ISY controller or ISY portal. Hopefully I've sufficiently summed up my observations. Everything is working now but if I should have another occurrence please let me know if there is anything I can do to help shed light on the cause. Regards, Mike Note - I later sent Benoit Mercier a PM at his request with my UUID.