sanders2222

Thanks for your response Michel. I suspect I am running into a Windows issue as I am able to call up the AC just fine on my laptop. Glad to say it appears the upgrade from 4.7.3 came through just fine. Now I just need to see why my desktop can't pull up the ISY Finder. AND it's currently going though an extensive Windows update this morning. Hopefully, when that is done, it fixes whatever. . . . (sigh) Update, the association was OK, but my Java 8u181 was apparently corrupt or broken. I uninstalled Java and then installed 8u231 and ALL is working. Your tip pointed me in the right direction. I'll close the ticket I started. Thanks again Michel.

I temporarily disabled firewall protection but the "start.jnlp" still would not launch. I submitted a ticket to help me sort out my issues.

No, I just opened the file. Following your suggestion, I saved it than ran it from my PC. Same result. I deleted the ISY Launcher icon on my desktop, went through all the steps again and only get a temporary splash screen.

WOW, Thanks for responding straight away and Happy Thanksgiving. I cleared the Java cache again. (I also noted the ISY Launcher on my desktop is never removed when I clear the Java cache.) When I clicked the link you provided I get the same response. A UD splash screen pops up for a bit then disappears. Not appearing to do anything. Perplexing.

Just tried upgrading from 4.7.3 following steps above. Cleared Java cache and opened the link http://isy.universal-devices.com/994i/5.0.16/admin.jnlp. I saw the Java splash screen then NADA, Nothing. So as of now, I cannot access the Admin Console. I tried an ISY reboot & tried to open the Finder, but these did not help. I asked Alexa to open a scene and that WORKED! I also checked the ISY portal and it WORKS as well. I can see v5.0.16, devices, programs and ELK status & find I can control devices. So it appears the system successfully upgraded with scenes and programs in tact, I just can't access the Console. I'll need to open a ticket to work through this issue.