Jimini

What I am about to write probably has no relevance to the flickering problem being discussed but since no one has mentioned this yet, I throw it out and you can decide if it pertains to your case or not. I poked into this thread because I had read that there was now some EISY plugins to talk to PowerWalls. I have two PowerWall 2s, not 3s and I don’t have any knowledge of the difference between the two, but when mine were installed nearly 3 years ago and I had occassion to run off the batteries because of one of our common grid power outages, I had lights flickering all over the house. I believe it was mostly lights running off Insteon Lamp Modules. I traced that to the frequency of the AC output of the batteries. They were slightly off from 60 Hz. For some reason, that off frequency was interfering the lamp module. LEDs plugged directly into a lamp without Insteon were OK. The off frequency was a little higher than 59 Hz. WIth the PowerWall2, there is a control of that frequency that the people in the “BIg House” can adjust. That cured my flicker problem. Sorry to have bothered you if my problem has no relevance to yours.

I started to see the same problem over the weekend, 4 days ago. A day later my neighbor, who is on the same cable internet service, told me that he was having the same problem. At that time, the off periods were longer, many minutes long interrupting my work. We were having some rain and I thought that may have something to do with it. I was busy with other non computer work and didn’t want to take the time to deal with my ISP. He called the ISP and they rebooted his modem/router combo. The next day, I power cycled my modem and the problem reduced fewer and shorter offline periods. Yesterday, it occured 4 times, with each only one minute long. I have been assuming this is still a problem with my ISP. My neighbor does not have any ISY or EISY. He didn’t report to me any more problems after his modem/router was rebooted so I have assumed his is fixed, but he likely doe not have any monitor that would report offline problems of a minute or two.

When I have tried launching the IOX Launcher and loading the admin console, it doesn’t find the EISY. It will take a little work to run a new ethernet cable from my router to the present locaiton of the EISY. I have changed its location from where my old 994i is located so an ethernet cable is not immediately available. I will have to confirm that I have a spare ethernet cable to try running one from router to EISY or buy a new one. Last night I tried again to do a factory reset (10 button pushes), disconnecting the power from the EISY and removing UD Mobile from my iPhone. Then this morning I tried I plugged power back in and reinstalled UD Mobile fromthe QR code on the Setup card trying to start over from the ground up. UD Mobile recognizes my eisy, states that it was once connected but is not now. I then tried to Reset Networking (4 button pushes) then Reboot (5 button pushes). After each, UD Mobile gives the same report. Lastly, following the note about Factory Reset, I repeated the 10 button pushes, waited 10 minutes and then 5 button pushes to reboot and waited 2 minutes. UD Mobile still states that the EISY is not connected.

Tried removing the power cable for about 60 seconds, then reconnected. The UD Mobile screen continues to cycle through the lines “Error”, “Disconnected, will attempt conection”, “Restarting attempt number xx”. Attempting to reload UD Mobile, asks if I want to join “eisy.setup.26e1b”, when I attempt that it replies unable to joing .... I tried earlier to perform a factory reset by pushing the EISY button 10 times, but that is how I got into the Disconnected mode.

Hello, I finally made a try at installing my new EISY. I plugged in the power to the unit and then installed and opened the UD Mobile App. It successfully walked me through configuring EISY for my WIFI network. Some success. Then it asked if I wanted to configure (or install, can’t remember the verb) my Insteon system. I replied to continue. Then it asked me to connect my PLM-U if I had not already. It did not ask me to plug the PLM into an outlet and I know there are sync procedures for these Insteon devices so I did not plug the PLM into the outlet. Pressing Continue, the App went off doing something for some time, but never came back with the next step. Assuming that I should have plugged the PLM into the wall outlet, I then did that. Nothing happened. I tried selecting various buttons on the UD Mobile but did not accomplish anything. I don’t know if the PLM was in fact installed or not. Thinking I should try to restart the whole installation and migration procedure I looked for some way to go back to the beginning. I had found a disucsson in one of the guides about the multi-function EISY button. Pushing it 10 times is supposed to do a factory reset. I tried that. Cleared the UD Mobile app and waiting the prescribed 10 minutes. Restarting the UD Mobile, it is in an infinitie loop trying to access the EISY but failing. After about 20 tries, I quit. Any suggestions on how to restart this installation and evenual migration would be greatly appreciated.

Thanks elvisimprsntr for the warning about running ISY on a UPS with the PLM necessarily off. I will avoid trying that out and deal with the complications of my power-loss program when an ISY reboot accompanies a temporary loss of power.

I have “Wait while busy reading” and “Query at Restart” both checked. I don’t have “Catch up schedules at restart” checked. But also, I have all my programs that I want to be free running set to auto start at startup. That is crucial, I believe.

I’m sorry that I can’t propose a fix for this problem but only to say that this hasn’t yet happened to me. My house power is now backed up with solar and Tesla batteries. We get a lot of power grid failures because our northern California public utility has spent decades pocketing cash instead of keeping their grid reliable. Most of the time, the Tesla system kicks in fast enough that ISY isn’t disturbed, but twice the switchover took enough time that ISY saw enough of a power cycle and rebooted. After the reboot, all was running as before. I didn’t know about this “Catch up schedules at restart” option. If you can tell me where you found this box to check or not check, I will look to see if I have mine checked. I have my house computer and router running off their own UPS, which existed before I added solar, and it switches much faster than the Tesla system saving those systems from rebooting. I haven’t yet connected ISY to that UPS because of power routing complications to where ISY is located and because I’m sure that the PLM that drives the Insteon signals can’t be filtered by a UPS. But I am going to separate out the power to ISY from the PLM power so that I can put ISY on the UPS. I added some circuitry to an Insteon IO Linc module to warn me when the grid is off, and the programing for that warning got overly complicated to handle grid loss with and without possible reboots. The program will be simpler and more rational if I can eliminate ISY reboots happening with grid power loss.

Once I clear the error message and launch the LAN console, everything appears to work correctly. I will assume that to be the case then until I find something going wrong or hear of an update. Thanks.

I am getting the same message with my ISY 994i. I don’t think there is any firmware update for ISY 994i. Am I use supposed to live with this error message that needs to be cleared?

Yes, I started getting this error message a week or so ago. Never got it before. Once I clear it with “OK” and load the LAN version of the console, everything seems to work OK. But I need to load the console in between repeated error messages since the console won’t load while the error message is still visible. I guess it’s just a bother to have to clear the message but I am concern that it means something else is not right.

I only have 8-button remotes so couldn’t say for sure but the suggestion to install the 8-button device was going to me my suggestion before I saw it given by someone else. Some changes like 6 to 8 can be painful.

That upgrade will have to wait until I have some time to work with it. I guess I’ll just leave what I have running until I can spend the time on the upgrade. Thanks for your help.

I have a 994i/IR PRO with the Z-wave module but I have never added any Z-wave devices. For the actual board number, I will have to look for that.

Thank you for the reply. Does that mean that my notifications from US Mobile will not work until I upgrade to EISY? I mean when I poke on notifications on the US Mobile app, I get this message that I need firmware version 5.6.2.