SSamuels

Yesterday, my Polisy stopped working with my Node Servers. See Attached. Any guidance is appreciated. Stew Samuels_PortalReportsPolisyOffline.pdf

@bpwwer Thanks very much. The 'blank' Node Server list was the problem. All Node Servers are now installed and communicating with Polisy. Have a great weekend and thanks again. @Geddy Thanks for all your help as well. I learned a lot today. You have a great weekend as well. Stew

@Geddy Thanks again. · The dashboard in PG2 does not show anything for iAquaLink · iAquaLink shows ‘Install’ in the PG2 NS store · In PG2 I restarted Polyglot and once I logged in to PG2 again, the log does NOT show any errors · Logged in to PG3, iAquaLink is still showing with ‘No Details Available’ I will open support ticket. Thanks very much for all your help. Happy Friday!

@Geddy First, thank you for the detailed guidance – especially the tag/mention information. I appreciate it. Here is where I am: · PG3 is talking to the ISY · I reset the credentials for the Polisy using the one push of the multi-function button, logged in to PG2 using the default user name & password (and changed the UN & PW) · I removed iAquaLink & SolarEdge Node Servers from PG2 on the Dashboard and un-installed them NS store purchases. · In the AC I removed iAquaLink from slot 3 in the Node Server - Configuration · Relauching PG3 the Dashboard shows iAquaLInk NS(3), ‘No Details Available’. (see file #1). · When I select ‘Purchases’, iAquaLInk, TotalConnect & Solar Edge are shown. iAquaLink shows an expiration date of 2024-11-01 (I just purchased two years). When I select ‘(Re)Install’ for iAquaLInk, I get a notice to Purchase iAquaLInk that states ‘You currently do not have a valid license for this version of iAquaLink. (see file #2). I am guessing this is a version issue in that the previously installed iAquaLink NS was a prior version. It looks like I can install the purchased iAquaLink subscription into any slot EXCEPT slot 3. Before I do this or install the other purchased NS’s, should I pursue removing iAquaLink(3) from PG3? If so, any further guidance would be much appreciated. Thanks again for your time. Stew

Hi Geddy- For the Node Servers iAquaLInk & SolarEdge PG3 does not have a 'Details' link, rather it shows 'No Details Available'. Is the resolution to this to ask the administrator to delete these two Node Servers from my PG3 account and have me re-install them? Hi bpwwer- The username and password for PG3 is correct; I verified by logging out and then logging back in. However, using the same username and password for PG2 results in a 'User Not Found' error.

Thanks Geddy for the response. (BTW, can I assume you are a RUSH fan?) I believe the two Node Servers were installed on PG2, but had been working on PG3. I attempted to login to PG2 to manage them, but received ‘User Not Found’ I don’t know how to ‘restart’ each Node Server in PG3. Lastly, I am not skilled at reading the PG logs. The log I downloaded has only today’s entries. What can I try next? Thanks again Stew pg3_11-3-2022_95658-AM.zip

I just noticed that two Node Servers, SolarEdge & iAquaLink, that had been working are no longer ‘communicating’ with Polisy. I am not sure if this has anything to do with updating Polyglot to ver. 3.1.12. The TotalConnect Node Server I just added (post Polyglot update) does communicate with Polisy. (see file attached) The Polyglot Dashboard shows the iAquaLink & SolarEdge Node Servers current Status as ‘Unmanaged’ and ‘No Details Available’; so there is no option or way to delete these Node Servers from Polyglot and re-install. I think I remember when this occurred once before that Mr. Bill had to remove the Node Servers from Polyglot on his end and then I could re-install the Node Servers. But my memory could be wrong. Any guidance is appreciated. Stew

Thank you to everyone for the responses.

Thanks Techman, very helpful. Best Stew

Hi Techman- Thanks for the response. Can I upgrade the Z-Wave communication device for the Polisy by using a 700 series Z-Wave USB dongle? Best Stew

Hi Michael- Thanks for the response. I am not sure what is meant by 'the Z-Wave menu'. The only message I received was 'Unable to communicate' upon starting the AC. If I am missing something, can you point me to 'the Z-Wave menu'? Best Stew

Stew Samuels Polisy - Z-Wave communication failures Firmware Polisy v 5.4.3 (2022-04-08} UI Polisy v 5.4.3 {2022-04-08| Product Polsy (5200) - Open ADR (21010) - Networking Module (21040) - Portal Integration (21075) - Z-Wave Module (21100) - A10/X10 Module (21060) Somfy Z-Wave to RTS interface Polisy was communicating flawlessly with 9 Somfy RTS shades. About a week ago I started seeing communication error messages when launching the AC with random shades – not all shades and not the same shades each time. Now I see errors for all the shades when I launch AC I have tried rebooting the Somfy Z-Wave interface and relaunching the AC which does not resolve the problem. I reboot the Polisy and relaunch the AC which DOES resolve the problem. Nothing in the environment has changed that should affect the Polisy --> Somfy RTS Interface --> RTS motor communication. It seems that the issue is the Polisy communicating with the Somfy RTS interface. Any thoughts on how to resolve this permanently? Thanks

Firmware Polisy v.5.4.1 (2022-03-08) UI Polisy v.5.4.1 (2022-03-08) Product Polisy (5200) - OpenADR (21010) - Networking Module (21040) - Portal Integration – UDI (21075) - Z-Wave (21100) - A10/X10 Module (21060) I have a question about setting the value of a State Variable in a program. State Variables: $MaxAirTemp_Today Node server: Aqualink Controller (the controller is online) – Air Temperature subnode I have two enabled programs: Program1 Content for 'AdjustAirTemp' If From 8:45:00AM To 9:45:00PM AND '12l29Td / POOL/ POOL' Air Temperature >= '$MaxAirTemp_Today Fahrenheit ' Then $MaxAirTemp_Today = '12l29Td / POOL/ POOL' Air Temperature 'F Else - No Actions - (To add one, press 'Action') Program2 Content for ‘ResetAirTemp’ If Time is 10:25:00PM Then $MaxAirTemp_Today = 0 Else - No Actions - (To add one, press 'Action') Issue: Program1 does update $MaxAirTemp_Today Program2 when I select ‘Run Then’ or when the time condition is met does not update $MaxAirTemp_Today (The Summary tab indicates that Program2 did run. When I hit ‘Refresh Values’ on the State Variable tab, the value of $MaxAirTemp_Today is not 0) What am I doing wrong? (again) Thanks

Confession time. Yesterday I resolved my problem with having several keypads control a scene. This forum gave me several areas to review and ideas to try. Through this, I decided to take a new Insteon keypad and start from scratch. · All buttons were ‘non-toggle ON’ · Each button controlled a scene · I wanted each button backlight to be synchronized among the several switches for a visual indicator of what scene was ON and what scenes were OFF In each scene the one button on each keypad was the controller and the other buttons on the keypad were responders. When the controlling button sent an Insteon ON command, the other buttons responded to the scene by sending an Insteon OFF command. Everything worked perfectly. So, what was different about the other three keypads previously installed? Self-inflicted harm. When I added each of the non-working keypads to ISY AC, I assumed that the sequence they showed up in the MAIN tab was the sequence of the buttons on the keypad, e.g., xx.xx.xx 1, xx.xx.xx 2, xx.xx.xx. 3, etc. Even if this was the way the keypad was initially added to the AC MAIN tab, by the time I renamed each button, the sequence was out of order. So what I had thought was xx.xx.xx 1 was actually xx.xx.xx 4 and so on. Once I realized this and looked at the button address carefully in the right panel of the MAIN tab, renamed each button correctly and then corrected each button’s use in the scene (correct controller, correct responders) – everything was perfect. Hopefully my idiocy will help some other newbie avoid or solve a similar problem with multiple keypads controlling scenes. Thanks again to the forum for their time and expertise.

Back at the onion. My ISY Portal --> Select Tool --> Information --> ISY Portal Access License shows two entries (see screenshot attached). I recently migrated from ISY994 to Polisy. When ISY Finder is displayed I have two Polisy entries: · One local on my LAN – This works perfectly · One ‘cloud’ with a my.isy.io URL – On this one when I launch Admin Console (Cloud), It Initializes, then gets stuck on ‘Starting Subscription’ I am inferring that the Cloud AC cannot successfully connect to Polyglot that is now on my Polisy - But this is a guess. Appreciate any ideas.

Hard Stop! My bad. I added the incorrect NodeServer to Polyglot V2. I incorrectly added Autelis-Jandy. I correctly added Jandy_iAqualink and have my sub-nodes in Polisy. Very sorry for the drill. Self-inflicted harm is the worst. Thanks

I forgot one file. This is the Polyglot log file when I stop the A-J NodeServer and restart it. Thanks Autelis-Jandy Log File Stop then Start20220226.140848.txt

Back at the onion. Polyglot V2 successfully connected to my Polisy. Added Autelis-Jandy NodeServer to Polyglot, slot #1 Specified userid, password and sessionTTL Polyglot shows NodeServer ‘Connected’ NodeServer Node Details – See image attached Polisy Jandy-iAqualink (I renamed it this) Node in Main (n001_Controller – Pool Controller) show NodeServer Online = TRUE, but all other sections of the display are blank – See image attached Polisy à Node Servers à Autelis-Jandy à Add All Nodes seemingly does nothing Previously on my ISY994i I had this NodeServer connected successfully and was able to control all my Jandy iAqualink functions. Thanks

Thank you dbwarner5. Once again the forum has saved my bacon. Both your solutions worked. Have a great Saturday

Where I am: · Setup Polisy · Restored ISY backup from ISY994i · Updated Polisy firmware to v.5.3.0 All of my Insteon nodes are present and functional With the help of the forum, I was able to access Polyglot V3 & Polyglot V2 running on Polisy. I am attempting to register the node servers I had when using ISY994 & Polyglot cloud. In Polyglot V2 NodeServers à Add NodeServer the first available NodeServer is my Autelis-Jandy that I had previously on my ISY994. I select: Node Server Type – Local (Co-resident with Polyglot) Available Node Servers – Autelis-Jandy Available Node Server Slot – 1 (There are no NodeServers in my AC on the new Polisy) When I select Submit, I get the Add NodeServer message. When I select Confirm I get an error message – “ISY not connected to Polyglot. Can’t add NodeServers.” The status box in the Register New NodeServer screen shows “ISY Version: 0.0.0” “Uptime 3Day(s) 20 Hour(s) 43 Minutes… etc. and is incrementing” See Screenshot attached. Suggestions for the next layer of this onion? Thanks, as always.

I am in to PG3 - Thank you very much. I will take the next onion layers tomorrow. Best Stew

Peeling away the onion... I successfully upgraded FreeBSD Polisy, however the command: sudo service pg3 stop threw an error FreeBSD polisy 13.0-RELEASE-p6 FreeBSD 13.0-RELEASE-p6 #16 releng/13.0-n244774-b 0c8bc5d9cd: Wed Jan 12 18:39:31 UTC 2022 ec2-user@bsdev.isy.io:/usr/obj/usr/ src/amd64.amd64/sys/POLISY amd64 [admin@polisy ~]$ sudo service pg3 stop pg3 does not exist in /etc/rc.d or the local startup directories (/usr/local/etc/rc.d), or is not executable [admin@polisy ~]$ What is my next layer of the onion? Thanks, I appreciate everyone's help

The Polisy's response to sudo uname -a is: FreeBSD polisy 13.0-RELEASE-p5 FreeBSD 13.0-RELEASE-p5 #15 Date is Mon Dec 12 Not P6 and not January Do I need to do anything before I attempt the other TTY commands?

Thanks mwester - You 'da MAN! That worked. Have a great week and thank you

Hi tmorse305- Thanks. No love with login: admin@192.168.1.50 and password: admin I had previously changed my Polisy userid to SESamuels and password for the 'Admin user' (File --> Set Userid/Password I also tried to login: SESamuels@192.168.1.50 and used my new password but got the same refusal response. What can I try next?