ShawnW

Hi. I had a very difficult recovery of my Polisy last month after a power outage that required days of support from UDI and a partial rebuilding of all my Zigbee devices and programming. It was painful. And yes, my Polisy was plugged in to a UPS, but the outage was several hours long. Anyways, I'd LOVE to not repeat this. How the heck do I "properly" shut down my Polisy??? I see no options / tabs / buttons in the AC other than rebooting. Any help would be appreciated. Thanks! Shawn

Hi @pjjameso I've had to do this twice, once very recently when my sump pump's float died (pump still good) during a high-volume week. For this one I found a very cool way as I needed it to run once every 48 seconds for 9 seconds. This is what I did: If statement: Schedule: Time Is - 45sec - After - Last Run - <Name of THIS Program> - Check "Daily" Box Then I literally plugged my Sump Pump into an Insteon Appliance Switch Then: Set 'Appliance Switch' On Wait 9 seconds Set 'Appliance Switch' Off So the only issue with this method is that you have to manually "start" the sequence after a reboot - just right-click on the Program Name in your list and Select "Run Then", and that will start it. However, for your application and your larger time frames, I would do something a bit more reliable and simply schedule it to run on a schedule that merely lists all 24 hours of the day. I do this now for resetting of my Hourly Counts (Variables). If statement: Schedule: Time Is - 7 AM - Time OR Schedule: Time Is - 8 AM - Time OR Schedule: Time Is - 9 AM - Time OR Schedule: - ETC. Your Then of course would again be to turn it on, WAIT for 20 min, Then turn it off. I hope that helps with a few other interesting options. Let me know if you need some screenshots of the actual programs from the examples above. Good luck! Shawn

Hi @Techman - Thank you for your suggestions - ALSO, thank you for your suggestions on another forum post - you led me to some new knowledge. At first I too thought the PLM as it is fairly old-ish (for a plm), it shows its a 2413S V2.1 1505. However, the light is on and blinks with Insteon traffic (tested) even though the Event Viewer does not show any (during the crashed time). I ran a PLM Link Table Count and it came to 226. In both my "Insteon crashes" (again Z-Wave & Zigbee remained working), it took a Polisy Reboot to get Insteon working again. I have not yet tried to do a Restore Device on an Insteon device...what would this possibly show? I hope to try this tomorrow. For everyone else, I am still suffering other annoying problems like every other backup (while saving one) freezing at the same point - 56% at when it gets to the file: 'ebaa83a2-DevicesData.xml', so I Upgraded again today just in case and have received IoX 5.8.0_1 - it had only one Release Note: "- Fixed reboot on polisy when using ZMatter in original mode" Thanks. Shawn OH - forgot to mention that after upgrading to 5.8.0_1 I had to unplug my PolisyPro ZMatter-Internal to get it to let me login again.

Installed update 5.8.0 tonight (Jan 2nd) around 9pm or so as I experienced a network-wide Insteon-only crash 2 days ago and saw in someone's notes above about that issue being fixed. Well, it's barely 5 hours later and even with 5.8.0 installed I am now experiencing another Insteon-only 'crash'. Ie nothing Insteon works and the Polisy doesn't notice. All Z-Wave and Zigbee continue to work as usual. Can't deal with this again tonight, going to bed. Maybe someone will have some info tomorrow on this specific issue (hint UD). Thank you. Shawn Added: Event Viewer shows all Insteon traffic just ending @ 1:56am eastern. No hints as to why. I have the log saved if anyone cares to review it.

Hi All, Recently @Geddy told me that I should not leave the Admin Console running for long periods or overnight. However, I know of no other way to keep the Event Viewer Log running so that I can go back later and look for issues at certain times. Are there other methods? I have several weird issues happening for the last few months that I'm trying to trace ie random objects turning on or off when they shouldn't be. Any other thoughts on traceability would be appreciated. Thanks! Shawn

Hi @dex, Considering that Matter is "basically" based on Zigbee, have you tried adding it to Polisy-w-ZMatter using Zigbee commands? Curious to know. Thanks. Shawn

Hi. I recently bought 2 Ecolink Flood/Freeze Sensors and both are having the same issue installing & updating. I have many Ecolink Door/Window Sensors which are almost identical hardware and work great, so not sure why the issues here. Summary: - LED light on Sensor is ON continuously (should only be on with cover removed) - When sensor probe is placed in water, Admin Console will ONLY update status when 'Query' is clicked (both for wet & dry conditions) If anyone has this sensor FLF-ZWAVE5-ECO working correctly on either Polisy or eISY please let us know. I HAVE received confirmation from someone using them successfully but I don't know if they're on an ISY994 or IoX yet. These issues are on my Polisy Pro Z-Matter Internal 5.7.1_7. ANY help appreciated as I told the vendor the (first) sensor was defective before they sent me a second one and is acting the same, making it appear the sensor is not the cause. I did try the 'Synchronize - Update w Interview' several times, and also tried setting one to run in 'Compatibility Mode' - no differences with either. THANKS! Shawn

I think that's very unlikely - I've had the dongle ~11 months, has been installed and working that long, and this problem has only happened during the last couple-ish weeks (never before). Also, I haven't physically moved the Polisy in months as well. Once I get up and going, it works nostop no problem except for the couple mentioned times recently and after recent reboots/UpgradeP's. So I think the odds of that are very small but if it happens again I will pop her open and take a look as well as open a ticket. Thanks for the suggestion. Shawn

Hi @Techman, By swapping I mean that (for e.g.) after reboot attempt #3 Zigbee items will be unresponsive (Z-Wave good), so then after reboot #4 Zigbee items will be working but Z-Wave items are unresponsive, and so on for several reboots (maybe 5 total-ish). Finally after many reboots I landed (apparently randomly) on one where both ZB & Z-W were working. I am using Z-Matter internal. Thanks! Shawn

I'm not sure why but everytime I Upgrade P's it takes some time and makes beeps, but never gets higher than 5.7.1_07 (I thought based on Michel's Dec 7th comment of something new being fixed) that there existed at least a 5.7.1_08 or higher?? Can anyone please comment? So I keep having to reboot or restart or unplug and restart because whenever I get into the Admin Console either Zigbee OR ZWave devices are not responding (they keep swapping). So, this is now a full request for opinions & help. Thanks. Shawn

As a quick test, I re-re-re-set the Zigbee Support box to 'On', then "Restart IoX" 'd, and unbelieveably after many beeps, Zigbee items started responding, but ALL my Z-Wave items are now NOT responding!! This is frustrating. Going to do the full Upgrade Packs again and go from there.

LOL - Got home tonight and cranked up the Admin Console on my Polisy Pro 5.7.1_07 to add a new Zigbee LED strip controller that I just purchased, and nothing (zigbee) is working right. For some reason it added a single node called "Main" when it should and usually does add 2 nodes - on/off & colour (as it did 2 days ago when I added an identical led controller) .... So I figured I'd check my other zigbee items just to make sure and low & behold (did I use that right?), nothing zigbee is even working. I immediately logged onto the forum here expecting to see a bunch of people who've had the same issue......Nope. Not only am I alone, but I was the last comment in this here IOX5.7.1 over a week ago. So clearly my issue is my issue and not everyone's issue. I haven't dug into the problem much yet, but I forsee the night ending with re-re-setting the Configuration Zigbee setting to ON (yes, has been on forever), then saving, then restarting, at which point, since i have to tour the house opening all the doors & windows (if this causes questions please see the previous postings above), I might as well re-Upgrade Packages as I thought I read in another post that 5.7.1_07 is unbelieveabiy 'not' the last 5.7.1.... If i'm on the wrong solution path here PLEASE let me know - Thanks!! Hope you're all well. Shawn

Upgraded to 5.7.1_07 yesterday. Brutal. Easily the most difficult update I've ever had to perform, but to be fair almost all have been very easy. I'm really not sure what went wrong. I actually followed the Oct 2nd Forum post "Update Process" just to be extra safe. When I clicked on Upgrade, it did ask me if I was sure, and after clicking 'Yes', nothing else happened. It just sat there for a good while. So finally I closed the Admin Console myself (again, NO other popups after the yes/no), then logged in again. Checked my version, and I was still at 5.7.0. So I clicked 'Upgrade' again, same thing. Closed Admin, logged in again, and same. So this time I clicked on 'Reboot'. That's when it really took a turn for the worse. It said there for a good 45 min - gave some beeps early on, but otherwise no response. When I started to try logging in after that, the admin console wouldn't open - it gave me this frightening message: I tried and tried over another hour always with the same effect. So finally I pulled the power and let it sit a couple minutes. That started the recovery, but still problems. When I logged in to the Admin Console it would take forever to finish the opening "Initializing System" timebar/percentage bar to get to 100%... and when it did finish, it started another one, and another one, and another one - at least 5 times. Gave up and restarted the login process and it happened again. It was many attempts before it actually completed and let me use the Admin Console. In the end I have no idea what changed but at some point it did return to normal and let me in. Still, no good. Nothing Z-Wave would work despite the new "on-off-auto" switch being on already. So to get past that I rechanged it from on to on, then hit 'save'. I had to "Restart IoX" before Z-Wave items would work again. And I think at that point things were finally back to normal. Not here to complain - UDi does an excellent job, but I had to post my experience. Thanks. Shawn

Yes, yes I do. Lol. I have it open almost all the time and frequently forget to close it at night. While the console window on the computer does freeze often at night, it has never actually affected anything with the actual Polisy or its workings - this was a first. As I mentioned i was at 5.7.0_5. I likely won't hassle UDI about it unless it happens again. As for my doors and windows, yes, most of them have battery-powered Insteon or Z-Wave open/close sensors which remain blank until they are opened or closed. Many wouldn't care but in addition to the "Alarm System" programming I've created that uses the status's, I also have programming for a colour-changing light in my livingroom that displays status of all those sensors (green if all closed, orange if some specific windows only are open, red if any doors are open - also if its already orange or red and an additional door/window opens it will flash for 6 seconds before returning solid). I started this "Security Light" programming about 6-8 months ago when one of my main garage doors started opening randomly, once even at 4am!! It happened 4 times in total and obviously freaked me the hell out. While I could not trace the cause of the openings ( I don't even have any functional remote openers aside from the wired one and my IoX), I did "confirm" that it wasn't opened due to any IoX commands. In addition to my light status I've also placed all garage door openers on Insteon power switches and created an additional Alarm Status that is basically disarmed except the garage doors are powered off. They're only powered now in one Alarm State of Full-Disarmed. Since putting in these power switches & programming I have not had another instance of the door opening uncommanded. Longgggggg story short, I'd rather not stare at a red light for the many hours it takes waiting for each to actuate or receive an update from every sensor.

So the wife woke me up early this morning because my Polisy ZMatter 5.7.0_5 would not respond to anything - most notably she could not turn off the Alarm program and therefore could not go out the door (little did she know she could have left without anything going off). So I pulled up the already open Admin Console and was greeted with 'System Busy' and nothing responding. Checked the Event Viewer and noticed that it was stuck at 4am and did not get past the query..? So I closed the Admin Console and opened a new one. It started up, but did 3 full rounds of the timebar which took over 30 minutes. Finally gave up waiting and had to 'Restart IOX' which I hate doing as i now have to tour the property to open and close every door and window... Oh, check out this screenshot (below) I took of one of the timebars as i noticed this weird (?) statement on the second line "[ZW-INTERVIEW-38] Started Z-Wave Interview thread" - ??? Any thoughts appreciated. Yes, I was actually going to upgrade this weekend to 5.7.1 but seeing Andy P's note directly above this one made me wait. Why are we continuing with these 5.7.x_x versions and not just upping to the next third digit?? Thanks. Shawn