silverton38

Finally!!!

I just hope they start making the serial PLM again.

It appears that Insteon is coming back. This is exciting. https://www.theverge.com/2022/6/9/23161803/insteon-customers-bought-company-restored-service

I am selling my USB PLM and some old switches on eBay. I want to help others on parts that I do not have (it is up for local bid). I have almost 1000 Insteon items so I still have plenty.

Mike; I may be interested in investing if you require it. Please contact me privately.

That is great. If he needs assistance he should let us know.

I can agree with that.

I did have one customer on a hub that I set up years ago that just called me. I told them what was going on and that I would arrange to convert them to ISY/Serial PLM. Yikes this nightmare keeps going on.

On a slightly separate note; https://nokia.smartlabsinc.com is down today. So I guess Nokia knows what is going on.

Caseta and RA2 select (Sometimes both) for now.

I ran out of PLMs and had to pay $400 for one because I had a customer down; I have to eat the entire cost. I then figured out how to repair them. I still have several Insteon customers that have no idea what is going on (Thank You UDI) and I am keeping a few repaired PLMs around. I am also trying to convert customers to other systems and new customer are on Lutron. I also have more than 500 used switches and dimmers; which to too much. I will eBay about 400 of them shortly.

They definitely had an issue of some sort with UDI.

I totally agree.

I have to disagree. With all their issues I did not stop buying Insteon until after the PLM was out of stock. I can not be the only one that did this? Let us be honest; Insteon without the ISY ---- SUCKED.

I have not doubt but that was the beginning of the end.

There were so many "smart" people working for Smartlabs that they thought they were even smarter than their customers. The downfall started when they killed the serial PLM. They believed that their brand would be better if they controlled all the customers and did not have any third party access. They would then relaunch with Nokia and grow grow grow. I sent many letters to them explaining that they would be out of business if they did not start making the serial PLM. In a conversation with some executive along the way; I was told that "Insteon is probably moving to a closed platform because it is a better experience for the customer" and I was referred to Nokia. All that happened was a collapse of Insteon sales because the bigger professional customers looked and found alternatives. I would have continued to purchase and install Insteon/ISY/serial PLM solutions to this day. How many more "customer like me" did the same? in summary; they did it to themselves.

I already figure out it is the Radio RA select or as I put it Caseta+.

He is a new poster.

?

This is a good idea.

Agreed. Just letting everyone know that I contacted Smarthome.

I communicated with Smarthome about the Serial PLM and here is the response. Hello Sir/Madam,Thank you for contacting Smarthome Support.Our apologies for the inconvenience caused. We understand that you would like to know about the availability of our products, we would be happy to assist you further!Unfortunately, we are sorry to inform you that the Insteon PLM (Item # 2413S) is out of stock (backorder) due to component shortages, and currently, we do not have an ETA on when the Insteon PLM (Item # 2413S) will be back in stock, but we are hoping it will be soon.Again we apologize for the inconvenience caused.Feel Free to write to us for any further assistance.Regards,Martin Brown-----Original Message-----From: 000002653214 - DO NOT RENAME THIS ACCOUNT - ONLY CREATE NEW ACCOUNTS. Dot NASent: 8/23/2021Subject: Product AvailabilityWhen do you think you will get the serial PLM back in stock. I have had to buy other platform devices (z-wave) for new installations because I could not get this to put on an ISY. I am sure you can look at your Insteon sales and the day the PLM was out of stock and see what I am talking about. If this product is discontinued please let me know.

Thank you for that clarification.

Your right. It looks like a Ceseta setup with different switches?

Main Repeater RR-SEL-REP2 Radio RA2. Based on their Website it does show keypads. https://www.lutron.com/en-US/Products/Pages/WholeHomeSystems/RadioRA2/Overview.aspx