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I have tried that but to no avail. In addition, after finally getting the software to load, I am showing all red exclamation points beside all switches. I am using the ISY994i system. Never had this happen before. We bought the home with this system, so I am not sure what to do.

Hi, Our power was out today for a couple of hours, and when it came back up our 6 and 8 button keypads appear to have no power to them. This happened once before and somehow I got them to work but don't remember how. Seems odd that they would have all just suddenly died at the same time with the power outage. Thanks for any assistance you can give!

The address of the malfunctioning device is not there, but as added above the new one showed up once I logged out and back in. We had an issue a couple of months ago with what we assumed was a major power outage as we arrived home with all lights on in the house. A neighbor also had issues with a power surge the same weekend, and we know there was a storm so are guessing there may have been a nearby lightning strike. This particular 8 button KPL has had issues in the past (V1.4) so decided we would just upgrade to a new switch. We are using Firmware v.4.2.30 and UI v.4.3.26. It bothers me, too, that the switch just disappeared from the display. We purchased the house with switches installed and some programming written. Trying to be sure that old switch is not still in any programs. Weird.

I have the ISY994i and needed to replace an 8 button KPL with a new switch(2334-22). The old one was malfunctioning and had disappeared from the admin console. I was fine starting from scratch and adding new scenes for buttons that would be different from the old switch. I did the usual and clicked Link Management then New Insteon Device and typed in the address and added a name. I let the system auto discover the device and remove existing links(though it's a brand new switch). The device chirped at me so I know the system recognized it. However, it is not showing up anywhere in the admin console. How can I locate this switch in the system so that I can actually use it? ****Solved my own problem by logging out and logging back in. Haven't had to do that before.*****

The main button is operating the designated light. And the rest of the buttons appear to function as they light goes on and off when pressed. Just can't seem to add it to the system.

Still working thru power outage issues…..I have another 8 button keypad that seems to have been eliminated from the ISY994i entirely. It is 2486D v 1.2 so not a dual band switch. I have tried just adding it as a new switch, but the ISY says it can't communicate with the switch. Is this because it is not a dual band switch so I need to purchase a new one?

Have searched but am not finding reason for green tag with 1101 listed beside switch. What does this mean?

Restarted my computer before seeing this and am up and running again. Thanks!

I got the keypad corrected from acting as 6 button to 8 button, but when I click restore it says it can't communicate with it. Thoughts?

I thought I had my problem solved connecting with my Macbook Pro by using Firefox. But this evening I am getting an error when trying to connect. The admin window comes up but 2 errors pop up and no login window. First error is an XML Parse Error http://(location number here)/desc. Under that is another window error with Socket Open Failed java.net.SocketTimeoutException. What in the world are these? I was able to connect just 5 hours ago. Ugh!

After a recent power outage, I have slowly been working thru issues this caused with some of our switches. We have an 8 button KPL (2486D v.29) that seemed dead after the outage. However, after shutting down power to the switch and turning back on seems to have brought power back to the switch. Now though it is acting as a 6 button switch instead of an 8 button switch and none of the buttons seem to control anything. How can I restore it to an 8 button switch and restore all the buttons to control what they were previously linked to? Thanks!

I don't think I am understanding. There is a button on the keypad that is linked to the mbath.fan and mbath.shower if I understand the scenario below correctly. If I am wanting to take out the mbath.shower switch and replace it with a new switch I have added (can't just use replace as old was dimmer and new is not), how do I do this? Probably this is simple but this newbie to programming is confused! main:mbath.kpd.shwrlite/fan Is Controller for Link:main.mbath.shwer/fan main:mbath.fan.L main.mbath.shower.L

That seems pretty easy from what I can see. The old switch is also in a link for a button a 6 button pad. How do I remove the old switch from that link and add the new switch into it? And am still wondering if that old switch(2876DB vs 12) is known defective and if Smarthome would replace it. They have replaced defective switches before for me.

I have replaced switches before with the ISY99i and now have the ISY994i. I am replacing an old 2876DB v12 switch(and by the way - is this a know defective one that could be under warranty) with a 2477S rev 6.7 switch. The switch works, and shows up in ISY as new switch, but can't find it in list when I go to replace old switch. Is the old one a dimmer switch and the new one not? If so, does this mean I would have to reprogram any links or scenes since I can't easily swap? This system was in place with the home we purchased and successfully replaced under warranty many, many switches in 2011 from original installation that were known to be defective, but I have not done much with links or scenes. Any advice is much appreciated! Hate to have to go out and buy another new dimmer switch as I don't really need the dimmer on this one.

Any chance of getting my question answered re how to add a switchlinc to a button on the 8 button pad that already has some others linked to it? I assume this is a "scene?" Several switches control different lights in the kitchen and that one button should be set up to turn on all kitchen lights. However, the switch that went bad and is replaced is now not in the scene. How do I add it?

I am not going to touch anything else until I get some input. I had one old switch that was not working the way it should. I just clicked on the switch and then clicked restore device. Once again, the system is now rewriting to all devices. Praying everything is still working after this! Not sure at all what is going on. Update: Really weird! The system did rewrite the 8 button switch correctly so now that is working! I did not tell it to do anything other than trying to restore a completely different switch. The other new switchlinc I added that controls 2 bar lights in the kitchen though still did not get links copied to it. It works, but it was linked to a button on our 8 button kitchen that turned on all the kitchen lights. Maybe someone can explain how to link this switchlinc so it also operates when the button on the 8 button pad is pressed to turn on all kitchen lights.

]I am just now getting back to this and really hope I can get things up and running the way they were before. I am still not familiar at all with some of the lingo used here, so please tell me what KPL stands for. I clicked on the 8 button old switch and selected Replace with the new 8 button switch. Both switches showed up immediately after, but now I am only seeing the new switch. The buttons in the programming are named correctly so it appears that switched over, but the buttons are not functioning except for the load, and it is not linked with the slave. Also, I had not added a second switchlinc because the ISY99i wouldn't let me. However, after attempting to replace the old 8 button switch and the system did something weird and acted like it was rewriting every switch in the system, the new switchlinc now shows up and I have lost the old links now. Not sure what to do. I still have the backup file from when we just switched over from ISY99i to ISY994i. Do I need to resort to clicking Restore ISY from this backup file to get everything back and then try again to add the new switches? When it is trying to restore, will it recognize there are new switches without me adding them because that is what is appears it did? The about displays Firware Insteon_UD994 v.4.0.5 and the UI is Insteon_UD v.4.0.11 Thanks for any assistance you can give me. Julie

We recently upgraded from ISY99i to ISY994i with the great help from tech support here. I had an 8 button switch(keypadlinc dimmer v.29) in the old system that went bad. I replaced it with a new switch (8 button keypadlinc dimmer 8 button v.43) and did the usual....added the new switch and then clicked replace with on the old one with new one. Perhaps I did something wrong, but the replacement process did not work. It appeared to be making the change, and the program shut down as expected when finished, but nada. The old switch still shows in the list with appropriate button links, and the new switch also shows up but no button links working. Any suggestions as to what I am doing wrong? Also, I got really worried as one the system attempted to write the links to the new switch it also went through the whole system rewriting links to all switches. Everything appears to be working with other switches so not sure what happened!

Didn't have time to do much with this last evening and will be out of town over the weekend. May be next week before I get back to this. Will definitely keep you updated! Julie

I started with the old and right clicked to replace with the new one. It went through the motions but now still shows the old switch with the new one nowhere to be found.

Perfect! Check the address - that should be the new one - looks like the replace worked as it should have. -Xathros EDIT: The above reply was to your previous post. I suspect you have an ISY-99, in that case, you want Firmware version 3.3.10 as that is the latest and final version for the 99. At some point, you may need to upgrade to a ISY-994 for support of newer devices as the 99 has reached its end due to insufficent space for larger firmwares. Ver 3.3.10 should work with your new Switchlinc Dimmers but will not work with the latest Keypadlincs that are shipping now. What progress bar are you referring to? The download or the install ? -Xathros

?? No that's not perfect. I think you misunderstood me. The old one should be gone with the new one there. I was saying the old switch that doesn't work still shows up in the software with the old address. The software recognized the new switch but when told to replace it went through the motions but did not actually do it. The old switch is still listed and the NEW one disappeared!

It just shows the old one still and the new one I added disappeared. I'm trying to update the firmware now as I realize it is 2.7.0 so might be an issue. However, for an hour the status bar shows 0% progress. Thoughts?

No to all of the above. Never had an issue with slow responses. All was working fine. Just replacing 2 switches.

I just tried your advice and used your Start Linking steps. The new device did show up so I right clicked the old device and selected replace with the new device. It went through a bunch of steps showing progress being made, but it never replaced the switch! Advice?