Michel Kohanim

Hello LeeG, Thanks so very much ... I am not sure what is causing this issue either. It might have something to do with duplicate RF messages and perhaps we are not ignoring an echo as we should. I cannot reproduce; so, in your case, do you have to press an RL button multiple times before you see the erroneous DOF? Does the same thing happen with DON? With kind regards, Michel

Hello thruster999, No we have not ... but, do you have any thermostats in your system? (very important question) There have been reports of motion sensors losing their links but they are quite isolated and I am not aware of any SmartHome activities in this respect. There are also reports of devices (such as KPLs/SWLs) losing their links after power outage. I do not think this is related since, in your case, we are dealing with battery operated devices. With kind regards, Michel

Hi Orest, This is not a release notification but about what you should expect in 3.1.3. We are waiting for a few more enhancements before we release 3.1.3. With kind regards, Michel

Hello phenneberry, 3.1.3 is not released yet ... how did you upgrade to it? Please do not try downgrading. Simply point your browser to http://www.universal-devices.com/99i/3.1.2/admin.jnlp . With kind regards, Michel

Hi LeeG, Perhaps I can shed some light here: Group cleanups are handled in the same way as an SRX; i.e. if send a group command through ISY (scene test), then there are four cases: 1. SRX was received so the device acked the command with no group clean up 2. SRX was received with group cleanup 3. SRX was not received but got a group clean up 4. SRX was not received and group clean up was not received The main thing to remember is that ISY does not use group commands to activate scenes so group cleanups should only be seen during Scene Test. With kind regards, Michel

Hello DirkM, Also, please right mouse click on your scene, and then choose Scene Test. If you see bunch of failed messages, then: If you have any SwitchLinc v35s in your installation, then they are the culprits. Otherwise, as oberkc suggested, it might be noise/signal issue. With kind regards, Michel

Hello vislman, If you do not see rain rate and rain today values in the station's main page for WeatherBug, then, in all likelihood, that station does not provide that information and hence WB would be quite useless. You can always try WB module for 30 days and then return it if it does not meet your needs. With kind regards, Michel

Hello eximer168, The only thing that is quite odd is that the PLM is responding with two ACKs for every command sent by ISY. What is your PLM's firmware version (Tools | Diagnostics | PLM Status/Info)? If I assume correctly, 14.20.83 is your RemoteLinc and basically ISY cannot even send any commands to it. What is happening is that the RemoteLinc itself (for some reason) is repeating the button press on button 3. Do you have more than one RemoteLinc and if so do you have the problem with both? Still the fact that you are getting two acks for each command does not look normal. With kind regards, Michel

Hello Andy, Not out yet ... we are hoping to have it out by the end of the week or beginning of next week. Currently testing and adding more features. With kind regards, Michel

Hello eximer168, It would be best to look at your logs (instead of event viewer) to see whether or not ISY is turning something on/off. If you are looking at event viewer: 1. If you see INST-ACK followed by INST-SRX preceding every DON below, then ISY is sending the command (highly unlikely for an RL) 2. If you only see an INST-SRX prior to a DON, then the signal is coming from the device and ISY is not in the middle (just reporting it) With kind regards, Michel

Hi, Delay (CD) = 500 Timeout (CP) = 4000 With kind regards, Michel

Hello ergodic, thank you. With kind regards, Michel

Hello Jan, I am so very sorry ... you will have to go through AARTech. Actually, these are our brand new units and they all have blue LEDs (except for the error light). We just haven't had time to update our website and notify our distributors. Again, sincere apologies. With kind regards, Michel

Hello ergodic, Thank you. Would you also be kind enough to tell me which URL you use to access your ISY? Do you use different URLs or always the same URL? With kind regards, Michel

Hello ergodic, Thanks so very much. Can you tell me whether or not the UUID in the error message is equal to your ISY's UUID (Help | About)? With kind regards, Michel

Hello Jan, Sincere apologies ... this must be a hardware defect. Please do be kind enough to request for an RMA and get the unit replaced. To make sure you have a seamless transition, please make sure to backup your current ISY (File | Backup ISY) and then when you get the new one simply restore the backup (File | Restore ISY). With kind regards, Michel

Hello deirwin, Unfortunately not. We are implementing a more seamless integration with ELK right now but this feature is not included. With kind regards, Michel

Hello joefly, In the signature, below, click on Submit a ticket. With kind regards, Michel

Hello Lee, Thanks so very much. Event Viewer which displays links tables uses the same publish method as do the state information. In short, ISY publishes (pushes) information to Admin Console. So, if Admin Console has lost its subscription (or if ISY has expired the subscription), then you would not see anything. We have done a little tweaking in the subscription code to see if we can reduce this side effect of loss of network connectivity to ISY. With kind regards, Michel

Thanks so very much LeeG, you are right ON! joefly, I think you have a defective SD Card. Please submit a ticket and we'll send you a replacement immediately. In the meantime, please let me know if you have any green 01010 icons. Diesel1, yours is different simply because you had both Error and Mem lights blinking. This means that you network issues: i.e. ISY cannot get to your router or is not able to get an IP address. Please make sure ISY is connected to your router. With kind regards, Michel

Hello jtara92101, They are not included for a reason!!! You should not touch these parameters or otherwise you might have intermittent communications with the PLM. With kind regards, Michel

Hello ergodic, I am so sorry .. would you be kind enough to let me know what you mean by double-uuid error? With kind regards, Michel

Hello Dogan Bora, The first thing is that you should not Restore devices if you cannot communicate with them. If my suspicions are correct, you now have a green 01010 icon next to your irrigation zones. Is this the case? If so, the problem is that for some reason the signals are not getting from the PLM to EZRain. Is it possible to move EZRain closer to the PLM and retry. Please note that if you have green 01010 icons, the first thing you have to do (after your bring EZRain closer to the PLM) is to Right Mouse Click on any of the Zones and then choose Write pending updates ... With kind regards, Michel

Hello Charles, What do you mean by "old" programs? Do you see a list of your new programs or is the program details tab completely blank? And, you are using the /99i/admin.jnlp URL, correct? With kind regards, Michel

Hello thall, Sincere apologies for the problems and thanks so very much for the update. Please do be kind enough to send your shipping address to sales@universal-devices.com (with a link to this post) and we'll immediately send you a brand new SD Card (with adapter). With kind regards, Michel