I've been reading the on this forum for about two months and decided to join to learn more and hopefully return knowledge from my experiences.
I've read so much about the customer service.
When I tried to register on the forum I had a problem with registration (I was viewed as a spam-bot).
Bottom line, I made a phone call and who did I get on the phone? You got it, Michel Kohanim. Not only did he take care of my registration problem but he took the time to answer several questions I had. I was thinking..."how does this guy have the time to explain basics to a newbie, like myself?" I did not feel rushed or insignificant like many other companies make you feel.
I think jgraziano got it right...He's not real, he's a machine.