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Techman

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Solutions

  1. Techman's post in How to insert {New Line} characters into email sent the eisy? was marked as the answer   
    Use HTML instead  of text
    For line feeds insert <BR> at the end of the line.
  2. Techman's post in Can't figure out how to pair bluetooth was marked as the answer   
    On the bluetooth service select ENABLED, then click on the SERVICE button to the left. If that doesn't work then go into PG3 and restart the bluetooth service.
    Once the service is enabled click on "Scan for Bluetooth Devices"
  3. Techman's post in EISY upgrade....what a time suck! was marked as the answer   
    Clear your Java cache, checking all 3 boxes, then download the IoX Launcher from here
    https://isy.universal-devices.com/start.jnlp
  4. Techman's post in EISY Capacity Limits was marked as the answer   
    I think the only limitations you'll face are on the PLM which has a limit of about 1000 links. 
  5. Techman's post in ZMatter board, "factory reset"? was marked as the answer   
    The data for the Zwave, Zmatter, and Zigbee devices is stored on the Zmatter dongle.  The question is if your remove the dongle how will the device tree respond to those devices that are no lonnger accessible. 
    If your zmatter board is mounted in the external enclosure You could unplug it and see what happens. I would assume that the device tree would show those devices with a red exclamation mark.
    If you mount an already populated zmatter dongle in a different controller the device tree, and associated programs probably won't show the data on the zmatter dongle. I'm not sure if there's a way to do a sync and update.
    Probably best to open a ticket 
  6. Techman's post in Can't log into admin console was marked as the answer   
    Clear you java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:
    https://isy.universal-devices.com/start.jnlp
    You shouldn't be extracting any zip files associated with the ISY
     
  7. Techman's post in 5.7 found all programs disabled was marked as the answer   
    There was an earlier firmware version bug that disabled the programs. it has since been fixed.
  8. Techman's post in Brand new Polisy, don't want to brick it was marked as the answer   
    Probably best to submit a support ticket to see if the bios needs updating / replacing
  9. Techman's post in Portal cost was marked as the answer   
    $39 for two years
  10. Techman's post in Insteon link optimization. was marked as the answer   
    If you do a restore device. the link tables in the device will be rewritten with the link tables that are stored in the eisy.
    You can check and/or verify your device link tables using the diagnostic option in the device's right click menu
    i.e. show device links, after the table populates click on compare. That will compare the links stored in the eisy with the links stored in the device. If there's a link mismatch it will highlighted.
  11. Techman's post in Failed resetting the PLM was marked as the answer   
    What error are you getting?
    Not sure what you mean "upgrade the PLM from OTA"  There are two PLM models, a Serial and a USB. 
    Did you follow the "replace PLM procedue"? (see attached file) Note: this is for the ISY994 but is basically the same for the Polisy and EISY
    Replace Modem.pdf
  12. Techman's post in Unknown Address was marked as the answer   
    If the address is unavailable your other option is to put the device into the linking mode, the controller will then see the address. You can do that without having to remove switch plates.
  13. Techman's post in Run Else, but only if program is True was marked as the answer   
    Why not have a program set variables, one for armed stay and one for armed away.
    A program could look at the variables to determine the state of the system, and then reset the variable when the system is disarmed.
  14. Techman's post in Can't set "On" level in a switch was marked as the answer   
    In the admin console, after setting the on value you need to click the "on" to the left of the level setting
  15. Techman's post in New Insteon Outlet WR01 was marked as the answer   
    Being that's it's a brand new product it's possible that the current controller firmware isn't programmed to recognize it.
    You should submit a support ticket:  https://www.universal-devices.com/my-tickets
  16. Techman's post in Garage door opens unexpectedly was marked as the answer   
    It was most likely the low battery in your motion sensors that caused devices to turn on. I've had that happen..
  17. Techman's post in Read the firmware version of a Z-Wave device? was marked as the answer   
    It's the same display for Aeotec.  In this screen shot the Aeotec firmware version is 1.10
     

  18. Techman's post in Zwave Motion Sensor Nodes - 155 vs 380? was marked as the answer   
    You can just ignore the Binary sensor node. Sometimes extra nodes are created depending on the device and the Zwave controller.
    I created a folder and move unused nodes into that folder which unclutters the device table.
  19. Techman's post in Adding ZMatter - power supply needed? was marked as the answer   
    The Zmatter dongle is powered by the eisy, you don't need an additional power supply
  20. Techman's post in Clear a mystery Off command? was marked as the answer   
    Try doing a factory reset on the switch, then a restore device.
    It's also possible that there's a program that has a link to the switch. Take a look at your log to see what's happening at 3:59am
  21. Techman's post in Program Bug? was marked as the answer   
    Try deleting the program, then recreating it.
    Also verify that the time is set correctly in the admin console
  22. Techman's post in Package upgrade (5.7.1_7) was marked as the answer   
    Powercycle didn't help, ticket submitted
     
    UPDATE:  Just heard back from UDI, it's a known bug. They expect a fix by the end of the week.
  23. Techman's post in Query All disappeared with migration to Polisy and other Program Warning Meanings was marked as the answer   
    You can recreate the query all program.  Apparently, it doesn't migrate over.
    IF
        Time is 3:00AM
    Then
         Set ISY Query
    Some programs don't migrate over completely, so you'll have a line of code that needs to be manually updated. If you're still having issues with a particular program post a copy of it the forum and we'll try to debug it for you.
     
  24. Techman's post in Upgraded java now the console will not launch was marked as the answer   
    The IoX Launcher supports Java 8. It may not support OpenJava (OpenJDK)
    You can try clearing your java cache and downloading the IoX Launcher again
        https://isy.universal-devices.com/start.jnlp
  25. Techman's post in Insteon 2486DWH6 Replacement with 2334-222 problem was marked as the answer   
    @jdlugosh
    The information you're looking for is towards the bottom of this manual.
    2334-2222 Keypad Dimmer manual.pdf

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