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Posts
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Community Answers
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Javi's post in Moving from Polisy to EISY will I lose UDM Config? was marked as the answer
Most customizations should remain intact if the UUID is cleared in UDM (see link below) and the new Credentials (IP address, remote URL, and auth) replace the existing credentials.
The node-address + SQL-Controller-Table-Base-Column-ID (as UDM supports multiple controllers) are the unique identifiers. The controller SQL-Controller-Table-Base-Column-ID is tied to the UUID however the UUID is not part of the Unique identifier. UD Mobile allows users to "clear" the UUID so the SQL-Controller-Table-Base-Column-ID remains intact when the UUID is cleared. UD Mobile will add the new UUID to the existing SQL-Controller-Table-Base-Column on Synchronization if the UUID is cleared.
At a higher level if the node-address does not change then customizations will remain intact. If synchronization prompts to "remove cached values" after replacing the UUID then create a backup before removing cached values. If customizations/favorites are removed restore the backup then adjust any customizations which were removed to point to the new node-address before synchronization again.
Insteon should be safe in most situations, other protocols/node-servers have enumerated node-addresses so they are susceptible to Address change. So keep node servers in the same slot and add all required parameters prior to synchronizing UDM.
https://wiki.universal-devices.com/index.php?title=UD_Mobile#Migration
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Javi's post in Configuring Advanced Status was marked as the answer
The Advanced Status (list) is linked to the Node (variable) property (value). So the Home Tabs and any favorite with this node (variable) as the Display-Node will use the same Advanced Status (list) as the list is linked to the Node Property not the Favorite.
I don't quite follow what you are trying to achieve, so the following is based on the assumption that you want to show the status on each button along with a different color. If you don't need status then remove the Display Node and use Color in the favorite's editor, not the Advanced Status.
To show 3 different colors for the same node property you will need a work around as this is not a common situation. UDM is very flexible so there are a few ways to do this.
Using 3 variables which are all set to match the tracking variable. This can be done in a program, something like if state_var_1 changes set var_2 to equal state_var_1 && set var_3 to equal state_var_1. Now you have a separate node which has its own Advance Status list.
Using programs with only an IF statement to match the desired status. Then in the Program's Advanced Status list change the color based on Idle-True and Idle-False (i.e. is desired status true or false).
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Javi's post in Portal expired was marked as the answer
Portal Licenses are tied to the Controller not the account, so you just need to remove the controller from your account (or revoke locally) if you sell. The new owner just needs to add the controller to their account and approve locally.
UD Mobile works with local only connections: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Only_and_VPN
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Javi's post in Thermostat Setting Error was marked as the answer
What is the app version? Version 1.2.8 was released this morning with bug fixes.
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Javi's post in App quits unexpectedly was marked as the answer
Issue should be fixed in iOS app version 1.2.7. Usually takes apple a couple of days for review before going live. Thanks
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Javi's post in Modifying scenes On Level in app was marked as the answer
It's still on our list, but can be done from the Admin Console.
Scenes in version 5.x are much more complex than Scenes in 4.x (see the 5.x fan example). Also for insteon the Scene information is written to the Controllers/Responders so may take some time depending on the number of changes.
Each Scene-Controller-Settings has an on-level setting for each responder in the Scene. The Scene-Settings also has an on-level setting for each responder in the Scene. So changing the on-level for each Responder manually may not be intuitive or may not work as desired without changing many properties.
So, if you set the Scene-Settings on-levels' for each responder, it will only work if you trigger from eisy. Setting on-levels from a Scene-Controller-Settings will only work when triggered from that Controller.
What are you trying to do? There may be another way to accomplish the same without getting too deep into the settings every time a change is needed.
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Javi's post in Zooz ZAC38 Range extender was marked as the answer
Should be fixed in the next version Android 1.2.28 and iOS 1.2.6.
From what I can tell this is only an issue with displaying the formatted value, the mapping should still work.
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Javi's post in UDM lost local username and password was marked as the answer
Understood, and yes the numerical IP is more reliable than eisy.local. We have encountered home networks which stop routing to dot local and Mobile devices which stop routing to dot local. Usually corrected by restarting the Router or the Mobile device.
With regards to reset local credentials: They are managed by iOS keystore so loss of local creds should correlate to lost remote creds. The app will use "admin" for local username or password if it cannot obtain a stored value from iOS keystore.
iOS Keystore may (but not always) loose values or the app may lose the key if the app is uninstalled, backup is imported (if the controller ID is not the same), or the controller is recreated (deleted then added) in UD Mobile. Being as keystore is managed by iOS there are a few reasons (such as corruption or security related change on the device) that keystore may fail to return a value, but I think this a low probability.
So there are a few ways keys or values may be lost. My guess is one of these things happen and the app prompted to re-enter remote credentials (i.e. login) at some point in the last 2 months. This is the only report I have for this issue without the user changing something, so I'll keep an eye out. Let me know if it happens again without an import or reinstall.
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Javi's post in Lock Edits "could not get preference list" was marked as the answer
Found issue, fixed in next version.
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Javi's post in I-Tach Node - Only One Button was marked as the answer
Reference https://github.com/JavierRefuerzo/iTach_IR_Node_Server?tab=readme-ov-file#general
Only one configuration is needed per device (not per code). Please post the value input into the node server, it's possible they changed the format so the Node Server cannot parse. Being as there is only a single value the delimiter between codes may not match, if I remember correctly it is a double space or maybe a double new line.
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Javi's post in Copy UD Mobile configurations to another device was marked as the answer
This should work assuming they are the same platform Android/iOS.
Are they the same platform Android/iOS?
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Javi's post in GPS Fence Location stopped working 3 days ago was marked as the answer
Not changes, and I use android and it triggered this morning. Have you tried restarting the Android Device?
Also verify Location is enabled on Android Device. UD Mobile has location permission. And the Geofence inside UD Mobile is enabled.
There is also a bug on some android devices/versions which requires the "(Experimental) Force Geofence updates.." to be turned on. So you may want to turn this on to see if it starts working
This was never implemented on Android, still on my TODO list
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Javi's post in Sunrise, sunset times displayed anywhere? was marked as the answer
Not in app, currently only at the top of Admin Console. Is on our very long TODO List.
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Javi's post in Migrating from Polisy to eisy - issues with UDMobile was marked as the answer
Was this resolved in the ticket?
Notes: Cancel any alerts/warnings/sync-request in controller settings. Scroll to the bottom and press clear UUID. Be sure to update Remote and Local URLs to point to the new controller.
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Javi's post in New version available! But wait… was marked as the answer
The UDM Synch error is fixed in the next app update. It can be ignored until that time as it is only stating there are no matter devices.
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Javi's post in Disabling 'Upgrade Status' UDM notification was marked as the answer
UD Mobile > Notifications Tab > Menu > Mobile Devices/Groups > Groups > System Notifications.
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Javi's post in Should I press "Force Upgrade" was marked as the answer
If you already upgraded you don't need to press force upgrade.
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Javi's post in Enable Status History was marked as the answer
http://ipaddress:8080 then the path i.e. /rest/history/etc
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Javi's post in Insteon garage door kit as single node was marked as the answer
Check out the custom toggle example. A favorite which shows one node as status and executes a program (or node command) when pressed. Search the forum, Others have posted about setup of the same the same.
https://wiki.universal-devices.com/index.php?title=UD_Mobile#Favorite_Custom_Toggle
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Javi's post in Link to another Favorite Folder? was marked as the answer
Currently not possible, but similar requests have been made in the past. i.e Tab Tiles.
Tab Tiles are on the list but not sure when I'll have time to implement.
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Javi's post in Creating a toggle favorite for a variable was marked as the answer
See the custom toggle example https://wiki.universal-devices.com/index.php?title=UD_Mobile#Favorite_Custom_Toggle
In short the Display Node and the Command do not need to be related, but the command should cause the Display Node to change. The command should be a Program Run IF so it holds all logic related to the toggle.
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Javi's post in Scene turned on by a program wont go to a brightness level was marked as the answer
It's due to how insteon processes scenes. A command is not sent to individual devices it is sent to the Scene. A Scene has a predefined rampRate and onLevel (a preset). An Insteon Scene is more like a preset than a controlled group. For eisy to do this it would need to send a command to each device which would be out of sync (the same as sending a command to each device in a program). Not only would be out of sync but would likely fail to trigger some devices due to traffic.
So to achieve what you are looking for you have two options.
1) (recommended) Create a new scene with all devices as responders, set the level to 10. Then trigger the new scene from the program. This will allow all devices to come to the specified level at the same time.
2) (not recommended, but this is how it would work if you physically held the switch to a desired on level) Trigger the Fade Up on the scene then Stop after some time.
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Javi's post in "Could not get Variable Params" error was marked as the answer
The app error is a bug in the app.
We have submitted a new version to both app stores. Still awaiting approval from Google/Apple.
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Javi's post in UD Mobile - New beta charting was marked as the answer
Thanks for testing, Currently the chart automatically adjust to show the last few changes, however there is a bug and the time on the chart is not correct. In your case the time is likely closer to the current time.
Adding this to favorites is on my list. Along with other improvements.