DIYguy

Yes, Admin Console. House is hard wired and multiple switches. Only router is the Comcast gateway for internet access. Everything going through the master switch is working fine. ISY is rejecting user/password. The timed functions are all working as intended except one group of landscaping lights that don't come on. In the past when this happened I discovered module was reverting to power on= 0%. Reset to 100% and back to working. Assumed somehow it reset to 0% again and that's what I was trying to log in and change.

Haven't had a need to log into the ISY for several month but noticed a program not initiating. Tried to log in and get the "Failed. Retry authenticating ISY" Tried to log into the portal and it will not let me log in either. Solid blue light, everything looks normal. Did a power cycle on the ISY and the PLM, tried again, still can not log in. Had a complete power outage last week that lasted over an hour. The ISY is plugged into a UPS battery back-up so it SHOULD have maintained power but can't confirm, not home at the time of the outage. Not sure why it's not accepting password, nothing has changed and I KNOW I have the correct password. Is doing a full reset the only option?

Learning all sorts of new stuff today. Doesn't look like the EnvisaLink does what I'm looking for. The Polisy looks like a good fit bit a bit of a budget bite after replacing my ISA last summer after my original died. Haven't made the add-ons to my Visa system yet and still paying for the monitoring company. Doing my research before sending the money and changing companies for the remote access. Have ADT Pulse for my small business and Protection One for home but now not much difference as ADT bought Protection One. I'll have to look into the Polisy some more and figure out how it works to tie security, remote access, cameras and automation together.

Did a search but didn't find the answer I was looking for. Have a pretty extensive Insteon network with the portal and Alexa and run everything through ISY. Have the Z-Wave module with my ISY but don't have a single Z-Wave device. What I'm wondering is, is there a way to link my security system using the Total Connect option and my automation system? Vista 20P panel with (32) zones and two partitions. Need to swap my prom chip and add the 7547i internet communicator to my network to utilize Total Connect 2.0. Also have five WiFi cameras, plus a Ring camera an other than the Echo Show accessing the Ring camera, none of these work together. Any help?

Multiple issues that took a bit of work to resolve. One was the original start.jnlp file wasn't finding the ISY. Did a direct IP login to the ISY and tried using the admin.jnlp app. Apparently this had two application installed and the admin was interfering with the start version. Using the unsecured IP (http://) was the part that was generating a lot of errors. Add the "s" for secured got around the virus protection which has always been on previously. Turning virus protection off and logging in unsecured would cause the system to go into perpetual linking mode until it locked up completely. Also a suspicion that the brand new PLM was creating com issues that may have been creating the constant linking modes. Brad was moving pretty quickly with a lot of different stuff but finally ended up with ISY finder having three option to chose from for login. The default was unsecured which generated errors, (skip that one) a web version which was a secured connection and the one that worked best, https ://isy/desc Short (sort of) summary of some of the solutions.

So wanted to share the latest, latest. Was able to set up an appointment with Brad at UD and we did a remote session. Wanted to share that Brad was fantastic! Multiple issues to resolve and Brad was able to cruise around multiple monitors and really knows his stuff. Still took 75 minutes to complete but really enjoyed the time while we worked on solving the problems. Lots of kudos to Brad and Universal Devices!

Latest, latest update. Disabled all virus protection and launched the Admin Console again, log into console. Slightly different response this time as is starts the linking process along with all the error messages again. It will go through this linking process over and over for maybe ten minutes and then the application will lock up solid and requires the three finger solute to close the application. Tried this five different times. Challenge is, all the computer setting and virus protection are exactly the same as they were with the previous ISY that worked. Not sure what is supposed to be different that this version will not run. Resume virus protection and back to just the errors, no linking but it doesn't lock up either.

I did reopen and existing ticket and the responses I received are absolutely worthless. Latest update. Received the new PLM 2413S, did a factory reset of the new ISY to wipe out all the existing devices and started clean. Unplugged the ISY and waited several minutes to be sure. Plugged the new PLM in and waited another couple minutes before plugging the ISY back in. Used the Start.JNLP app to open the ISY finder. This found my ISY and clicked on it to open the Administrative Console. Had to use the defaults to log in and once again this started popping open about ten error message windows. I have attached a few of the error messages. Clean ISY, brand new PLM, fresh start and I still get all the error messages. I am convinced the problem is Java related but have done everything I can think of to correct. I have gone through all the steps through the Control Panel in Win10 to clear the cache and every single time I get the same error message "Unable to uninstall application(s)". Rebooted computer, went into applications and did a full uninstall of the Java app and rebooted computer again. Went to the Java site and downloaded the latest version of Java and installed. Rebooted computer again. Opened up ISY Admin Console, logged in and had all the same error message pop up. There is a copy of the error log in the ISY Launcher a couple of messages above so won't re paste them here. Except for a few glitches over the years I was running my ISY 994i since 2013 and it worked just fine. I'm out of ideas how to fix the Java and get the ISY to work again.

The problems I'm trying to fix are multiple. Soon as I enter the default user login and password which I can't change the program starts to stack error messages Most common error message is: "Socket Open Failed java.lang.StringIndexOutOfBoundException: ....." This one stacks about eight errors that need to b closed. Buried behind those message are: Error "Discovering Nodes; Retry!" About two of that one. Next goes into "Initializing"....Starting Subscription. This will churn with the little green bar running forever until I finally cancel. Doesn't seem to matter how long I let it run. If I X-out of that one, "Would you like to close the Administration Console?" Hit "No" and I have all my devices and programs listed (after restoring backup) but nothing works at all. Can not delete an obsolete device, tried to delete a a current device and try re linking, nothing works. The Java Console logs a LONG list of errors, first few lines are: Missing Application-Name manifest attribute for: https://isy.universal-devices.com/994i/5.3.0/insteon.jar addNodeDefs invalid XML ----null ---- java.lang.NullPointerException at com.nanoxml.XMLElement.parseString(Unknown Source) at com.universaldevices.u7.U7NodeDefs.addNodeDefs(Unknown Source) at com.universaldevices.u7.U7NodeDefs.addNodeDefs(Unknown Source) LONG list of failed to initialize errors follow. Since the errors seem to all be Java related I uninstalled the current Java version, rebooted, downloaded and installed the current version, rebooted, tried to clear cache again, got an error message again "could not uninstall application" End goal I want to accomplish, have the program open and run correctly, communicate with all the devices I have installed that up until a week ago worked perfectly. Not TOO much to hope for.

Original ISY died during the recovery process. Three blue lights [memory dark] blinking red error light. Replaced micro SD card with exact same card, 2gb did factory reset, still no go. After enough time to start testing the definition of insanity I ordered a replacement ISY is now brand new as of last night Friday 2/12. Upgraded from standard 994i to 994i ZW+/IR Pro (Will not be using IR but it came with it) PLM 2413S is four years old, Rev 2.3 4616 Did a factory reset, unplug, wait two minutes to be sure, hold reset button and then plug back in. CP status show PLM is online. Did multiple reboots, unplug both wait couple minutes to be sure, plug PLM back in, wait about one minute, plug ISY back in. Ordered a new PLM, original is four years and this is my 2nd already. Wondering if the version is to old for the new ISY with extra features? Up until the new gateway the complete system was working the way it should. LOTS of voice commands programed through Portal that are used frequently. We hit our high temp for the day of -1 and supposed to fall to around -20 something so this is my weekend indoors project.

Teken, did try the old hardware trick. Disconnected the new switch and reconnected the previous router but the IP shift was at the gateway and the old Comcast equipment was packed and returned by this time. Regarding Java, yes latest version. I have tried multiple time to clear the cache through the control panel and every time I get an error message that it can not delete the application??

ALMOST everything in the house is hard wired Ethernet so yes, wired.

Like the old Visa commercial where the family upgrades/changes one thing and it ends up cascading into lots of changes I'm running into a similar situation. Issues with Xfinity and tried to change my service. During this process I'm told my gateway is way old and they will send me the latest at no charge. OK. Received latest gateway and while changing gateways decided to upgrade my router and switches. Use to use several Cisco routers to create a mesh WiFi network and have since replace with EERO. Home is mainly hardwired so have multiple switches. Removed the four port router and eight port switch from the gateway and replaced with one six-teen port switch. Discovered the new gateway has a slightly different IP address as in 192.168.#.#. Hardwired nodes are all static IP so had to update every IP to get everything talking to the network again. Same with all the other nodes, (42) total. One of the last devices to get attention is the ISY994i. Opps. Static IP and no longer accessible. In hind site, note to anyone looking at updating their network with an ISY attached, make sure your address is dynamic before making the change. Could have saved myself lots of $$ and grief. Tried all the option including reset to factory default and nothing worked, three sold blue lights and a flashing red error. Ended up ordering a new ISY and upgraded to the ISY 994iZW+. Received the 994i ZW+/IR Pro for same price. OK. System will not see the ISY but my network can. Manually entered the MAC and IP and factory reboot of PLM and I was able to download the JNLP file from the ISY. This worked the first time and I was able to access the control Panel. Problem is when opening the control panel I get large quantities of error screens, "Socket Open Failed java.lang.StringIndexOutOfBoundException: ....." Now the JNLP file will NOT open the control panel but I can use ISY Launcher and go through multiple steps and open the control panel. Made it this far. Found my latest backup and did a restore, now show (39) unique module address but can not communicate with any of them. PLM Status shows connected, but can not query any of the modules. Essentialy have lots of text to look at but nothing at all works. Tried to do a test and delete a module and then re-add it to the system but I can not delete anything either. Have an Amazon Echo/Show/Dot in every room tied to all the other modules, Ring cameras, Insteon Hub and without the ISY, not much working. I went into my records and my PLM 2413S is one week shy of four years old so I just ordered another one even thou status says OK, light is solid green. Wondering if the PLM is too old to communicate correctly with a new ISY with the extra features? Running out of ideas why I'm getting all the error messages and can't communicate. Any help?

My PLM failed earlier this year and that has turned into quite the rebuild project. My ISY system and Echo worked great before the failure. After replacing the PLM nothing worked correctly. Eventually found I had to delete modules and start over linking modules with ISY. Lot of running around house and up and down stairs. I have most of my modules working again and some of my Echo commands working, some still not cooperating. One issue is with my programed lighting schedule. I use to use the ISY and Insteon outlets to control the lighting in my saltwater reef tank. When I switched over to LED it used a different controller system so wasn't using the ISY. I've switched back to the previous lighting but now I can not get the schedule program to run the lights. I can turn the lights on and off just fine with the mini remote. Did a relink with ISY but could not control the lights from the ISY console. A while back I downgraded by service with Comcast for Business Class and static IP to Xfinity bundle. Wasn't sure if this makes a difference as most of the modem and router setting are the same but... I did check configuration setting for ISY against modem and router settings and the only thing that was slightly different were the DNS setting. Router had 75.75.76.76 as primary with 75.75.75.75 as secondary and ISY had 75.75.75.75 for DNS. Changed to last two pair to 76 and good news is I was able to turn lights on and off from the ISY console. Bad news is program schedule still does not. Schedule use to work perfect so took a screen shot of the program, deleted it and created a new one. Still does not work. I'm running out of ideas?

Latest update... Rainy, windy Saturday in MN so spending some time working on the automation system.Partially because also added an Echo Show to the system yesterday. Reboot ISY, reboot PLM, tried the forget and discover multiple time and also getting duplicate entry's. Have an Insteon hub along with the ISY so unplugged the Hub. Still getting duplicates showing (Offline) , connected via Insteon Still no luck communicating so tried deleting one of the devices that wasn't responding and start from beginning to link the device.This was successful! After doing a clean install and relink was able to communicate. Tried re-linking without deleting the device and this worked also so started going through most of the devices and doing the link process. So far, restoring access to device one by one by starting over and relinking. Scenes don't work. Finally tried the same think, deleted a simple scene and rebuilt from beginning. Some issues with some devices but main thing is starting over with a new scene works. paulbates: Different thread but yes, all the issues started after replacing my PLM