walkman9999

I don't have an answer for you, but I can share a few tidbits. Caveat is that I'm new to Z-Wave, so keep that in mind. I use the AEOTEC range extender for a door alarm that is too far away for the native EISY to reach. When I added it to the network, a side effect was that my shades became much more predictable. Unfortunately, I don't know how to tell if the shades are being reached natively or through the extender. I know they are not actively paired to the extender, they are paired directly with EISY. Not sure if this helps since you may have distance issues between blinds and EISY but the key for me to pair the shades to both the remote and the EISY was unlocked in this post. Hope some of this helps.

Thanks for the insight. Right now, Gates_ProgON can be fired with a second gate. That program has a different Then action. Should I create individual variables for each program, or is there a way to write the statements in each program so they do not fire each other off. (The second gate program is identical, using different sensors.) Also, can I import the updated text into EISY, or do I have to recreate it using the UI?

Am I writing this correctly? My intention is to trigger THEN if either of the /Main House/Sensors are tripped AND the $Gates_ProgON is 0. I wasn't sure if I needed the parenthesis around the separate pairs of conditions with an OR in between or not. North Gate OPEN - [ID 0019][Parent 0031] If 'Main House / Sensors / North Gate' is switched On And $Gates_ProgON is 0 Or 'Main House / Sensors / ZY 033 North_Gate' Access Control is Window/door is open And $Gates_ProgON is 0 Then $North_Gate_Open = 1 Run Program '_North Gate' (If) Else - No Actions - (To add one, press 'Action')

Unclear what the problem was. I cleared all sessions on the FW and forced EISY to get a new IP address and problem hasn't reoccurred. In hindsight, I should have done these things separately. Best bet - a "stuck" FW session or misapplied APP-ID (typical PAN stuff), or a duplicate IP address. Thanks for help troubleshooting.

From support: ssh to eisy sudo rm /var/isy/FILES/CONF/0.UCF sudo service isy restart Resets to the default admin/admin. Works like a charm.

Appreciate the investigation. Let's see if someone can shed some light.

Yes - you're right. Typed a bit too quickly. Unfortunately, this seems to only changes the password for the BASH shell. The console password was not affected.

Sudu command not found in the bash shell, and I think it would likely change the shell password - it is the java console I need access to. [admin@eisy ~]$ sudu passwd -bash: sudu: command not found Currently, I have access to both the portal and the CLI but despite multiple "three clicks" or the multipurpose button, I am unable to access console with admin/admin or any previous passwords.

Troubleshooting one problem, and I created another. I cannot complete authentication via Java console. I have access to the portal, and the CLI via SSH. I've tried hardware password reset via three clicks of reset button on device. I still fail auth. Is it possible to change PW via portal, or CLI? Any other suggestions? TY

I agree, the PAN should be considered as a suspect. And it is a great point that maybe the EISY stops trying to communicate with the portal when it senses Internet access is unavailable. There is also the suspicious timing of 30 minutes which sounds "FW session like". I'm looking into the PAN a bit deeper. Initially, no changes in code or policy in many months and never had this problem before. No other devices are exhibiting problems that I see. But I've been burned by the PAN before. Will report back with more info.

I'm unable to ping "my.isy.io" (which resolves to a number of AWS IPs) from the EISY console, but also not able to ping it from my PC so I believe it doesn't respond to pings per a policy. I am seeing that during the "outage" pings to the Internet (8.8.8.8) from the CLI on the EISY fail. During this time I see other requests from EISY (the pings, as well as NTP and DNS) leaving the local FW, but there are no replies. I am able to ping the EISY locally and it responds. What I *don't* see during the outage is the EISY sending any 443 traffic to the AWS IPs of my.iso.io. When things are functioning, those requests are sent every few minutes. It is as if the IESY stops trying to communicate with the portal(s). After about 30 minutes, the EISY returns to normal. The pings to 8.8.8.8 start working and a few minutes later the SSL comms to the portals begins again, at this point and the EISY shows as on-line" and "registered". This repeats aver 30 minutes or so for the last 24 hours. * EDIT: I've opened a ticket with support. Attached: - Screenshot of the notifications I'm receiving - Screenshot of FW log showing approx 30 minute gap in outbound comms from EISY to my.isy.io

I will try this when I get home. I’ve never used the command line on EISY. Assume SSH to IP and use local user/pass? Any special syntax for sourcing pings? TY

Hello - Existing install, new problem. As of yesterday (4/15/2026), I am receiving notifications that my EISY is offline, and then back online with a distinct pattern. The offline events occur at :26 past the hour, and then on-line event occurs at :56 past the hour. The portal shows the ISY disconnected during these windows. I setup a continuous ping to the EISY locally and do not see any drops during these windows, and Internet access is uninterrupted at the house. I checked for possible duplicate IP addresses and it doesn't seem to be a problem. I've rebooted to no effect, and I am on the latest firmware. Any ideas on what might be happening, or ways to troubleshoot?

I'm not sure of the comms, I think you're probably right that the remote, blinds and EISY all need to know what each other are doing. It doesn't seem that I can affect the polling interval via EISY anyway, when I change wake-interval it doesn't affect the comms. The downside is that the remote battery loses about 1% a day which gives the batteries about a 3 month lifespan. If anyone finds this thread and has some info, I'll be standing by. In the meantime, @Techman, I appreciate the feedback.

I called Bali and spoke to their motorization team. They offered a suggestion about resetting the remote to factory default which I will try, but there we're unable to provide specific information on the protocol-level stuff. I found a thread in another home automation forum that references the same problem. No solution is provided. Meanwhile, I've set the wake interval to 86400 (24h) via console and I see the write has taken place, but the interval still seems to be 3 minutes. I'm trying to understand the nature of the command/response. the comms are pasted below. It looks like a command ("D2D Event") is sent from one side, and a response ("ZY003_199") is sent, presumably in return. The remote is listed in console as ZY003_199. Can anyone tell me if this is the EISY initiating the polling or the remote? Also, I'm still unclear if it necessary to have the remote paired with EISY to allow both to control the blinds. Seems like both EISY and remote need to be paired to the blinds, but unclear about the remote-EISY pairing. Any help appreciated! This log repeats every 3 minutes: Wed 03/05/2025 10:52:45 : [D2D EVENT ] Event [ZY003_199] [ST] [100] uom=51 prec=0 Wed 03/05/2025 10:52:45 : [ZY003_199 ] ST 100 (uom=51 prec=0) Wed 03/05/2025 10:52:45 : [D2D EVENT ] Event [ZY003_199] [DON] [100] uom=78 prec=0 Wed 03/05/2025 10:52:45 : [ZY003_199 ] DON 100 (uom=78 prec=0) Wed 03/05/2025 10:52:45 : [D2D EVENT ] Event [ZY003_199] [ST] [0] uom=51 prec=0 Wed 03/05/2025 10:52:45 : [ZY003_199 ] ST 0 (uom=51 prec=0) Wed 03/05/2025 10:52:45 : [D2D EVENT ] Event [ZY003_199] [DOF] [0] uom=78 prec=0 Wed 03/05/2025 10:52:45 : [ZY003_199 ] DOF 0 (uom=78 prec=0)

TY. That is helpful, I'll give them a call. I see on the forums that they have been pretty good at solving problems. Will report back.

Had some problems looking for documentation because of this exact issue. They are Bali blinds, with Somfy motors.

Sorry, I made a late edit. I installed the blinds right from the box with no external GW. Looking at the Bali website, they tout “native” Z-wave as a feature and the remote that shipped with the blinds has a Z-Wave Plus sticker.

Edit: The motors on the blinds are "native" z-wave. I don't know if they have a built-in gateway between RTS and Z-wave or are actually z-wave, but there are no external gateways and they pair using Z-wave protocol. I'm not sure. I tried to look up in the spec sheet, but blinds were purchased thru Costco so not sure model of Somfy motors. Is there a way to tell? Not sure if relevant, but the blinds are paired with Z-Wave include command to both the supplied remote and the EISY, and the remote was paired the same way with EISY.

Hello - New to Z-wave, but I see in the event viewer and the log that EISY is (attempting to?) waking-up the Z-Wave remote I use for Somfy blinds every three minutes. This seems excessive, but I'm not really sure if the remote responds to these requests. I'm concerned that it will lead to short battery life for the remote. I see that I can make changes to this interval on EISY by selecting the remote and setting the interval but I don't know what the comm are for and if changing the interval is a good idea. Anyone shed any light? TY Log: Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:24:21 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:27:22 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:27:22 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:30:23 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:30:23 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:33:25 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:33:25 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:36:26 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:36:26 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:39:27 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:39:27 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:42:29 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:42:29 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:45:30 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:45:30 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 100% Mon 2025/03/03 00:48:32 System Unknown Main House / Shades / ZY 003 Shade_Remote / ZY 003 Wake Up Status 0% Mon 2025/03/03 00:48:32 System Unknown

Excellent info with a compact delivery! Thank you!

That explains that. I will look for instructions from the Aeotec side. You don’t happen to know how those parameters are set from within the device, do you? They mention. The “configuration command class” but I’m not sure how that is implemented.

I'm taking this approach and testing. I set a $Temp_HIGH variable to 1 when the initial event is triggered and do not trigger again if the variable value is already 1. I have a second program that sets $Temp_HIGH to 0 when the temp is below 80 and the value is already 1. Any feedback on how to handle this in a different way is welcomed: Program #1 Temp_HIGH - [ID 0018][Parent 0001] If 'ZY 011 Home Security Alarm / ZY 011 Multilevel Sensor' Temperature > 80.0°F And $Temp_HIGH is 0 Then $Temp_HIGH = 1 Set 'Main House / Fans / Server Fan' On Send Notification to 'Prowl-Normal' content '!Temp_HIGH' Else - No Actions - (To add one, press 'Action') Program #2 Temp_LOW - [ID 0047][Parent 0001] If 'ZY 011 Home Security Alarm / ZY 011 Multilevel Sensor' Temperature < 80.0°F And $Temp_HIGH is 1 Then $Temp_HIGH = 0 Set 'Main House / Fans / Server Fan' Off Send Notification to 'Prowl-Normal' content '!Temp_HIGH' Else - No Actions - (To add one, press 'Action') EDIT:: This works fine for my purposes. Marked as solved in case it helps others.

I have a simple program to trigger an Insteon switchlink and send notification when Aeotec sensor temperature goes above 80 degrees. The problem is, when the temp stays above 80, the program will continue to run, triggering the switchlink and sending notifications unnecessarily. The program uses the Status of the device (image3.jpg), when I do similar programs for Insteon devices I use "control" instead of status, but I don't see the temperature sensor listed under control (image4.jpg). Any tips?

Hi - I have the Aeotec sensor working as expected on my EISY to trigger events based on temperature. I would like to make changes to the parameters of the device and found this manual that describes parameters and values. For example, I have no need for LUX or Motion sensors and I'd like to shut them off to save battery life. One the EISY, I see a place to change these parameters but having two problems using it (see image1.jpg). I am having trouble locating a manual with all the parameters. I found the parameter for a similar device from Aeotec (https://www.benext.eu/static/manual/aeotec/multisensor-6-ZW100-C.pdf), but my device is a 3-way sensor (TriSensor (ZWA005). Not sure how to push to device. I figured this out, use HW button on device to wake and then set Wake-Up to Keep Awake on console. When I set the device to Wake and choose "Set Parameters", I see the comms in the event window, but status of Motion Detector doesn't change. Suspect I'm using wrong parameter or value. P.S., I'm creating two separate posts for two issues to keep things organized. Second problem (program logic issue) solved. P.S.2, I added screenshot of the manual I found and linked above.