DennisC

It looks more like a PLM issue to me. Is your PLM connected, how many links are shown?

That's the version that corrected the issue for me.

I'm not sure you are in the right location. While you can check plugins within UD Mobile, it might be best to use eisy ui. From the menu, select Pluging, Dashboard. That will open the dashboard for all plugins. Check slot 1.

When was the last time you ran upgrade packages? I have another post that talks about this issue and around beginning of December, and update to udx corrected the problem. I suggest upgrading packages, reboot when instructed, and after everything is up and running, an UD Mobile sync. Before syncing UD Mobile make sure you are on latest version.

UD support is aware of both of these issues. I reported them this morning and was told they are looking in to #1 and #2 is a known issue.

@dbwarner5 Would you be able to check something for me? Sign in to eisy.local and go to menu Plugins Dashboard. Is Elk Plugin connected? Next go to Elk nodes tab and see if the nodes are populated with values.

Javi, the upgrade to UDX v4.2.0 fixed the Elk value display for me. My eisy UI is on v0.8.5 and there is no upgrade showing as available. Further, I had to upgrade packages this morning to test a fix for plugins not starting that Benoit released last night. eisy UI did not upgrade and is still on v0.8.5

You must use non secure port as shown in the plugin instructions. The plugin will not work with the secure port. You also need to follow the example in the instructions for adding the port at the end of the IP address, :2101.

You need to add the non secure port to the IP address, as per the instructions: "Set host to the host or ip address and port, e.g. 192.168.1.15:2101" The non secure port is 2101. In addition make sure Elk M1XEP is not set for "secure port". Remember, only one connection can be made to Elk at a time. Therefore, you can not be in ElkRP2 while trying to connect with the plugin.

I would suggest upgrading packages to be sure all went well with the upgrade, and rebooting. After everything is up and running (be sure to check all plugins have started - there is a separate issue with plugins not restarting after reboot), then synchronize UD Mobile. If that doesn't work, I would then open a new support ticket, as something else is going on.

I'm not clear on what you are saying. After the update and UD Mobile synchronization, UD Mobile shows names instead of values everywhere I look (tiles, favorites, notifications, etc)?

There is an update to udx (v4.2.0) that corrects the Elk Plugin from displaying names instead of numerical values in UD Mobile & eisy-ui. It is available from the upgrade packages in the admin console. Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.

I would advise some caution here. I had a situation with eisy that I had to get UD support involved with. It turned out eisy balked at a memory setting of 1028 and the Launcher would not open the admin console.

Try checking the rest of your plugins to make sure they are started and data is populating in the admin console. I suspect you might have another plugin that didn't properly start - but that is a guess.

Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.