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DennisC

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  1. DennisC's post in start.jnlp not starting on Win11 "Select app to open..." was marked as the answer   
    Sounds like the file association between start.jnlp and Java is broken. You can try to manually reassociate them or possibly delete Java and start over.
    I believe there is some direction in one of the wiki's on this.
  2. DennisC's post in Bypass for Non Alarm Zone using UD Mobile was marked as the answer   
    Why are you using network resources? Maybe I am not understanding exactly what you are trying to accomplish?
    The voice words I have coming out of my Elk speaker were set up way before the node server. They are set up in the Elk M1 & triggered by the Polisy/eisy system. So I have no practical experience doing it all from Polisy/eisy.
    However, take a look at these previous threads for ideas & guidance on doing it from the node server:
    https://forum.universal-devices.com/topic/35026-elk-pg3-voice-commands-now-active/
    https://forum.universal-devices.com/topic/40067-silencing-voice-messages-from-elk-ns/
  3. DennisC's post in New Clean EISY - Fresh Update - Fresh Migration - Can't login to PG3x was marked as the answer   
    Use the multi function button (6 button presses ) to shutdown eisy, remove power for several minutes, power it backup and try again. Be sure to wait 15 minutes before trying to log in to PG3x and after signing in to your portal, the login for PG3x is the same as your eisy.
  4. DennisC's post in IoX Finder startup command was marked as the answer   
    Have you checked the steps listed here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Finder_does_not_find_ISY
     
  5. DennisC's post in reliable old system lost connection was marked as the answer   
    Here are some troubleshooting steps for Mac's.
    https://wiki.universal-devices.com/index.php?title=Troubleshooting_Help
    Are you using DHCP reservation in your router? If not, could the IP address have changed?
    Have you tried rebooting ISY?
    Have there been any network changes?
    Try turning off antivirus programs?
  6. DennisC's post in Concern about updating via SSH was marked as the answer   
    I would suggest that there might not be a need to do a factory reset. However, if you wish, the multi function button is your friend. Per the eisy user manual here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Multi_Function_Button, 10 presses of the multi function button does a factory reset.
    The reason for using the upgrade packages button is to insure the updates are applied in the correct order.
    I would suggest signing in to admin console and go to Configuration tab and select upgrade packages. Note that the admin console should close after a short delay and you should wait about 15 - 30 minutes before logging in again. You might also need to do a reboot after upgrading.
    I would suggest trying this and if all is good afterwards, a factory reset isn't required, but future upgrades should follow the directions.
    As for the PG3 login issue, you should be using the same login credentials for PG3 on eisy that you use for your eisy. If you still can not login, I have found shutting down eisy and removing power for a few minutes corrects that issue. It is something that is being investigated. If you still have an issue, post full details and a screenshot of errors.
    As for the notice about upgrades being available, that is a known bug that will be corrected with the next release. 
     
  7. DennisC's post in No configuration options in node server was marked as the answer   
    Looks like you need to ask @bpwwer.
    It's possible you need to add the key fields by clicking on Add Custom Parameter?
  8. DennisC's post in Issy994 queries to amazonaws.com every minute (Auto DR?) was marked as the answer   
    From the ISY Cookbook, this is how you can access Dashboard:
    21.6.1.2Logging into ISY dashboard
    • If you do not have Java installed, please install the latest for your platform. You may find the latest Java downloads at http://www.java.com/getjava. Please choose the latest JRE for your platform. o Note: you need Java 1.8 and above
    • If you have ISY994i Series, go to http://isy.universaldevices.com/994i/dashboard.jnlp
    • If your model number does not have i after 994, please go to http://isy.universaldevices.com/994/dashboard.jnlp
  9. DennisC's post in Seemingly endless Linking was marked as the answer   
    Which UD device? If Polisy or eisy, use the multi function button to do a shutdown and then restart the unit manually.
    Check the user guide wiki to determine the correct number of button presses for your unit.
  10. DennisC's post in Write updates make no changes was marked as the answer   
    Are they battery operated devices, if so try waking them up first.
  11. DennisC's post in My ISY994i may have died was marked as the answer   
    Here is the light troubleshooting section from the wiki: Front Panel LEDs/Lights
    Boot up sequence:
    Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only
    Error light and Memory light blinking simultaneously: ISY is not able to get on the network.Please ensure:
    The Network jack on the back of ISY is connected to your router
    The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router
    Your router provides DHCP
    There are no other devices on the network with the same IP address (IP Conflict)
    If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing
    If you have configured your ISY with a static IP address, and as long as you have a good backup, you can Factory Reset your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose No
    Only Error light blinking: ISY cannot communicate with the SD Card. Please ensure:
    The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY
    If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card
    You can have a family member unplug power, wait, and plug it in again, followed by checking the lights against the guide.
    You can also try a new power supply, weak ones do some strange things.
  12. DennisC's post in ELK ERROR connection:connection_lost: [Errno 54] Connection reset by peer was marked as the answer   
    You need to use the non secure port to connect with the M1XEP. I am not home and don't remember which port is which, but I do remember it tells you in the M1XEP.
  13. DennisC's post in Migration question was marked as the answer   
    There shouldn't be an issue as long as you meet the requirements from the wiki:
    Requirements
    If you are migrating Insteon you must have a compatible PLM Eisy / Polisy supports these PLMs: 2412S, 2413S, 2413U, and 2448A7 If you have a 2413S (serial), you will need our Serial PLM Kit If you are migrating your Z-Wave Network, you must have our ZMatter Z-Wave USB Dongle If you are using Polisy, you can alternatively use our ZMatter Z-Wave Board for Polisy  
    After restoring your backup, you will need to follow the directions from the wiki below to restore the PLM.
    If you are using Insteon Go to the Admin Console configuration tab and make sure INSTEON Support is enabled (default username/pwd = admin/admin) If you are using a new PLM, Restore the PLM
  14. DennisC's post in Polisy/Zooz to eISY/ZMatter Migration was marked as the answer   
    I did the migration from Polisy with Zooz dongle to eisy with Zwave Matter this morning. Other than a brief issue with migrating UD Mobile favorites, which Javi took care of right away, all went fine.
    Follow the wiki instructions which were just updated again.
    I believe I saw in the wiki that you can go back to Zooz dongle if you don't make Zwave changes.
  15. DennisC's post in Admin console won't launch was marked as the answer   
    Try going thru the troubleshooting steps here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal
    and here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored
    and here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console
  16. DennisC's post in Can't get UDI icon after running "start" was marked as the answer   
    Try going thru the troubleshooting steps here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal
    and here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored
    and here:
    https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console
     
     
     
     
  17. DennisC's post in Where to get Polisy? was marked as the answer   
    Polisy is not currently available due to supply chain issues. UD will be coming out with a new Matter compatible unit to reace Polisy.
    It was scheduled to be available before the end of the month.
  18. DennisC's post in Option Request for ELK was marked as the answer   
    You can do this now in UD Mobile. From your favorites screen select the pencil in upper right corner, click ok on message, select the icon, then select configure colors/ values/icons.
    Then select add and write the rule you would like to use. I have if area 1 armed status = disarmed set color to hec color code for green. The second rule sets color to red if armed.
    Check the UD Mobile user guide for more details.
  19. DennisC's post in New Router - unable to find ISY was marked as the answer   
    Try checking the router for the new IP address and make sure the sub-domain hasn't changed.
    If all else fails, have you tried the instructions from the wiki:
    https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY
    A word of caution, this method requires a good back up.
     
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