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That seems to be the case. I just tried connecting the working new PLM to the back USB-C port and sure enough the eisy does not recognize the PLM. Connecting it back to the side port and everything is fine.

I have the R2. Yes. The cable that came with the 2413U has the USB-B (PLM) and the USB-A which I initially plugged into the USB-C port on the eisy using an USB-A to USB-C adapter. Then I used the new cable, USB-B to USB-C, also plugged into the eisy USB-C port. Neither Worked. The PLM status showed Not Connected. Following your suggestion I tried the cable that came with the new 2413U PLM and plugged it into one of the side USB-A ports on the eisy. That worked. So to sum it up: I can not connect my 2413U PLM to the USB-C port on the eisy. It has to be connected to one of the other ports. I have no idea why that is so. The old PLM 2413s worked fine connected to the eisy USB-C port.

@Techman I repeated the whole process over, using the new B-C cable. Same Problem. However, using the B-A cable that came with the PLM and using one of the other A ports on the eisy, the PLM was immediately recognized. So it looks like the problem is solved. Now I'm wondering if I have a bad USB C port on my eisy. Thanks everyone for your help.

I ordered a standard cable (B to C). Should be here tomorrow.

Green light is on PLM and INSTEON Support is checked.

@Techman, The status shows: 0.0.0 v0 / Not Connected. I tried another of my USB-B to USB-A cables with my USB-A to USB-C adapter with the same result. Note that the USB-A to USB-C adapter works fine with my old PLM

Yes. I used the cable which came with the new 2413U. It has a Type B going to the and the other end is a Type A. I am using a Type A to Type C adapter to plug it into the EISY.

The old 2413s is still functioning, but showing signs of failing. I performed a factory reset on the new 2413U. Powered down both Old PLM and EISY. Connected the new USB cable to PLM & EISY. Powered on the PLM, then powered on the EISY. Logged into Admin Console and selected RESTORE PLM. I received the error: "Failed resetting the PLM" [-200000/-30]. Unsure what to do next.

I opened a ticket and received word back from Michel that this does not work with the Zooz stick. and the zwave devices with have to be included manually.

The Polisy has a Zooz Stick and the EISY has the UD Zwave/Matter USB board

I am migrating from Polisy Pro to EISY Rev2. After restoring from polisy migration backup, my Zwave nodes came across but are all flagged with the red circle and hash icon. On the MY DEVICES screen they are all showing type of "Placeholder". At this point I'm not sure how to proceed next. I'm considering doing a factory reset on the EISY and starting over. I still have access to my Polisy. Suggestions?

Had to submit ticket to resolve. Issue fixed.

@DennisC My above response was to @Techman. I have powered down polisy, PLM, Router, and PC previously. I used http://MY IP:8080/desc to add my polisy to the launcher. That's when I noticed that my uuid had changed. I have never see that happen before. I also get the same uuid returned if I use https://MY IP:8443/desc. I'll take a fresh look at this in the morning.

I had already done that, but I just did it again and I still have the same problem.

After upgrading to 5.6.0 my polisy was no longer listed in the ioX launcher. Using my IP address I was able to get to the Admin Console, but I am unable to make changes or control any devices. In addition my uuid changed. I also lost portal operation. I added the new uuid to the portal and received a message to go to the AC and approve the access request. I logged into the AC Configuration/Portal and I see 5 requested services listed (my name is on the top one). When I click on the +Approve button, I receive the message "Bad Request". Has anyone else had this issue and solved it, or is it time to submit a ticket?