MikeB

The ISY requires a serial PLM. If you have a Radio Shack nearby, try picking up a Radio Shack 273-028 and set it to 6V. If the ISY powers up, the PLM is most likely bad and needs to be replaced.

Check this thread out: http://forum.universal-devices.com/view ... t=vacation

Thanks for the report, Mike. Could you let me know what ISP you use, and also what you are running for anti-virus software? Thanks

Do you have any anti-virus or firewall software running? It's possible that one of these would be interfering with the ISY's Admin Console. As a test, please disable and try again. Please check out this forum for more information: http://forum.universal-devices.com/viewforum.php?f=3

The ISY cannot read the external sensor. I don't believe the Thermostat Adapter supports that function.

I worked with one of the users experiencing the issue, and here is what I found: - Site was reachable at first, but after clicking around the site for 10-60 seconds the site becomes unreachable. - Reboot makes the site accessible again, but again after clicking around the site for 10-60 seconds the site becomes unreachable. - User had AVGFree and SpyBot S&D installed, but I disabled modules in both and it did not seem to help. I did not completely uninstall, however. - Problem only occurs when using IE, BUT once the problem occurs in IE the site was not accessible in FireFox either. Customer running IE8 and FireFox 3.0.5. - If PC is rebooted and ONLY FireFox is used, site seems to work fine indefinitely. - Customer is using Videotron as an ISP, and is located in Canada. - User has a laptop that exhibits these issues at home, but if he goes to his workplace with the same PC he is able to browse the site with no issues. The workplace uses Videotron as their ISP as well. - Problem affects main site (including wiki) as well as the forums. - Customer is able to browse the site using HTTPS with no issues (but Forums do not support HTTPS). - Site always responds to PING. - Customer tried connecting directly to cable modem (bypassing router), and reports the same results. This issue seems very strange, especially because it is only affecting a small percentage of users (that we're aware of). No one on the UDI team is experiencing this issue. I am personally using IE8 full-time with Verizon for my ISP. I would appreciate if anyone experiencing this issue could comment on any of the above. I'm very interested in finding a common ground between the people who are seeing this problem. Thanks

If anyone is interested in allowing us remote access to a system that is currently UNABLE to access our web site, please drop an email to support@universal-devices.com

That's good to hear. I'm not sure what to suggest at this point. If you think the IRLinc might fit your needs, give it a try!

I would be surprised if you had 3 bad RemoteLincs in a row, and I've never seen a failure like that. Are communications to/from your other devices in the house, adding/removing from scenes, etc., fine?

Ahh, I didn't realize you were having issues reading link tables and creating scenes. This makes more sense in conjunction with yuor flashing LED.

If you get the flashing LED immediately after adding a factory reset RemoteLinc to an empty scene, I would guess that the RemoteLinc is not able to get confirmation from your PLM. Do you have an AccessPoint on your PLM? Does the ISY recognize when you press your RemoteLinc buttons (does the status change in the Admin console)? If you want to double-check your link tables, you can show your device links table and compare it to what the ISY thinks it should have: http://www.universal-devices.com/mwiki/ ... e_Database Make sure you put your RemoteLinc into linking mode before trying to read its links table. While anything's possible, a flashing LED doesn't typically indicate a bad RemoteLinc. I've never seen one fail in that manner.

If the lights respond as you expect them to, there's still the chance that your RemoteLinc is simply not hearing the acknowledgments. I think I'd still proceed the same as I mentioned above. I'd factory reset, test. Add to an empty scene, test. Add 1 responder to the scene, test. Add a 2nd responder to the scene, test..... I know it's time consuming, but it might help reveal what the issue is.

Do all your lights respond as expected after you press the button? Typically, a flashing LED on a RemoteLinc indicates a communication issue or otherwise unresponsive device (for example, an unplugged LampLinc). Steve could probably confirm, but my understanding is that when you press that RemoteLinc button, it sends out a group command. Any devices that are programmed to react upon that group command, that hear the command, react (they turn on, off, whatever you programmed them to do). The RemoteLinc then sends out a direct command to each device it thinks should be a member of that group, and waits for a confirmation to ensure they heard the command. If any of those devices does not respond, the RemoteLinc will re-send the command up to 5 times. If any of those devices does NOT respond after the 5 retries, the RemoteLinc LED will flash indicating something is wrong. If I were you, I would start with a fresh scene and add in 1 responder, then test. If that works, add in additional responders one at a time until you figure out which one is causing the issue.

Glad to hear Denis. Your IE / Firefox issue sounds like a PC problem. Thanks

A Wiki article has been posted here: http://www.universal-devices.com/mwiki/ ... riggerLinc

Yes, KPL secondary buttons can only be controlled through scenes.

Hi Mike - I haven't heard of any issues factory resetting before. Are you following the procedure in the manual? Are you getting the 2 quick beeps at the end of the procedure (per the manual)? An IRLinc could work for you, but remember that IR requires line of site from your remote to the receiver. The RemoteLinc is RF, so no need for pointing.

Happens to the best of us.

Sounds like your router is taking port 443 for remote administration. If you don't need to configure your router remotely, try to find an option to disable that function or at least change it to a different port. HTTP is port 80 by default. If you wanted to use that you would need to forward port 80 to your ISY BUT we do not typically recommend this since all information transferred between your remote location and the ISY will be unencrypted. If you want to keep your router as-is and use a differnent port for the ISY's HTTPS I would do the following: - change your ISY's HTTPS port to something like 501 through TELNET - forward port 501 from your router to your ISY's internal IP address - access from the outside using: https://73.75.53.23:501

To be sure if your outside IP address, go to a site like: http://checkip.dyndns.com/ If you're forwarding port 443 to the ISY, make sure the ISY's HTTPS port is still 443. Also, when accessing from the outside, make sure to use HTTPS (and not HTTP) - like this: https://73.75.53.23 If you are still having issues, feel free to submit a support request here and provide us your remote access information: http://www.universal-devices.com/supp_contact.htm

Your ISY does not depend on Internet Explorer for remote access to your ISY, so though it does seem strange I can't see how it would be related. Nothing on our site would be blocking you - you eliminated that possibility by confirming you can access our site with FireFox. Regarding remote access to your ISY, it's very possible that your ISY has picked up a new IP address while your webcams remain the same. I would double-check your ISY's LAN IP address and confirm that your router port forwards for port 443 still point to that address. It's also possible that your ISP, or something else, is blocking or interfering with port 443 on your LAN. You could consider changing the ISY to use a different port and updating your router accordingly.

The original post in this thread is updated with changes for each firmware release. The original post date doesn't change. Firmware 2.7.4 is not yet released, hopefully soon.

Is there an Electricity option on your ISY's HTML page? If so, in the Admin Console, the ELECTRICITY tab should be a sub-tab within the CONFIGURATION tab. If you're not seeing it, please close your browser windows and clear your Java cache; http://www.universal-devices.com/mwiki/ ... Java_Cache If you still don't see it, from the Admin Console click HELP, then ABOUT and tell me what it says (it should list the Electricity Module).

Hi Dan - Here is the documentation from our Wiki: http://www.universal-devices.com/mwiki/ ... WeatherBug

That may be your issue. In the CLIMATE screen, you should click the FIND button which should prompt you for your zip code. It should then pop up a "Choose Area" window prompting you to choose a city. After choosing and clicking OK, you should get a "Choose Station" window prompting you to choose a weather station in your area. If you're not getting these pop-ups, I would close all browser windows and clear your Java cache: http://www.universal-devices.com/mwiki/ ... Java_Cache Also be sure you are running the latest version of Java from: http://www.java.com What browser are you running on? What platform (XP, Vista, Mac)? Any firewall / anti-virus software that could be blocking the windows from appearing?