Deane Johnson

Installed a new Asus RT-AX58U Wi-Fi 6 router. My previous router had been connected to ISY for years with no issues ever. In the Portal drop down I'm shown as resistered and Online. The registration name is correct, and has been used for years on that form. When I bring up my.isy.io in my browser it shows the correct UUID entry along with my Alias that shows in the Portal drop down form. Everything so far looks correct. The trouble starts when I click on the "Select Tool . . . button to select Connectivity and then Amazon Echo. It brings up the Amazon Echo Device List form. In the heading it shows the correct UUID entry and the correct Alias that appears in the software Portal dropdown form. However, this is where the trouble starts. The bottom line has the notation "No data available in table". The blue rectangle at the bottom of the form says "Showing 0 to 0 of 0 entries" This is where I am stopped. Any suggestions on how to get this to connect to the LAN will be appreciated. By the way I believe the router is a dual band.

Javi, good to have you in the communication loop. My only goal is to get back to where I was before I lost my Z-Wave. Too be clear, I'm not a tech guy. I'm 88 years old, and can't remember crap. I live alone, run my own company, and have 5 PC running in my home 24/7, 3 iPads, an MS Surface and a new Lenova Verizon Laptop. I do this with limited knowledge and even less memory (human). In the case of my issue at hand, I can only relay what happened in front of me to the best of my knowlege. I want to be as clear as possible with the facts as I remember them. The ISY is around 10 years old, so it was not shipped with 5.3.0. It's been running with 4.x.x until when this occured. It has been my Z-Wave Controller for all that time, and worked very well with Alexa. Glitches just never happened. The ISY has been solid as a rock in my use. I saw the promotion for UD Mobile and thought I should look at it. I've been using CQC for a number of years and now that it's bitten the dust, I'm looking for something else to control my home automation. That's why I was downloading it to my iPad Pro while sitting in an adjoining room away from the ISY. In the process of downloading UD Mobile, the notice flashed that UD Mobile couldn't complete the installation with ISY without a firmware update. I clicked the go ahead button. As it proceeded, within seconds it flashed that it could not complete the installation of the 5.3.0 and closed out of it. I then moved to the ISY and discovered all of my Z-Wave programming was gone, but later tried a direct firmware update and got flagged that it has an incomplete 5.3.0 firmware installation and it couldn't continue. That's the point when I began this thread to simply find out how to revert back to my previous firmware and once again have my Z-Wave functioning. At this point, I have no idea how to move ahead, or what version firmware should be installed in my ISY. Deane

Actually, it has changed. Finder is showing the new version in the ISY is 5.3.0. UD Mobile indicated it needed to change or UD Mobile couldn't access it the ISY. I clicked the button and it proceeded. The end result is that 5.3.0 is in my ISY, I got a reply at one point it was not workable in my IZY and it indeed isn't. That is verified by the drop down box in the Administratikon Console now indicating that the Z-Wave dongle is not working.

OK, some advancement. I had a 7.5v @ 1 amp power supply that fit the socket, so I tried that . It appeared the lighting came up normal, the lights for the eithernet feed began normal flashing, and nothing smoked. Fing Software showed the ISY alive and at the same URL as before. I then got iox Finder loaded on another computer (I have 3 PC's all located together). Finder came up normal and connected to the ISY. Type: ISY994i Version: 5.3.0 The old Version number had a 4. as the first number. The Administration Console opened normally. The z-Wave dropdown shows the "Z-Wave dongle not responding". That's a result of the wrong Firmware, I'm certain and something I expected. It also shows all of my programming gone, which I also expected. I guess what I need now is to find out how to get the earlier Firmware version back in so I have a normal functioning ISY to start rebuilding with. Deane

Techman, you mentioned the 12v. power supply in your post. I note that the PS it's been running on, which is most likely the original supplied with the ISY, is 5v.

I may have called the iPad software by the wrong name. I believe this was new software from UDI that showed up on the site promoting it's introduction. I still have the mobile software on my iPad Pro. It's called UD Mobile. Version 0.0.9 It's on this page, toward the bottom. Large photo of the screen. https://www.universal-devices.com/#cloud In addition to the Power led light blinking at 1 second intervals, there is a small led on the back that also blinks at the same time. The Leds on the eithernet socket are not blinking. I will go through my box of power supplies and see if I have one that will work to substitute.

I cleared the Java cache and have the ISY Finder open, but it's still blank since it isn't yet communicating with the ISY. I have previously unplugged the ISY and removed in from the Ethernet. When I plugged it back in, it just sits there, the left hand blue light blinking about once per second. I tried a complete reset, but that didn't change anything. So, I've got my work cut out for me heading into the weekend. I'm not a computer tech guy, so I just have to keep hammering away until I find things. The response on the forum are very helpful. I'm suspicious that there is currently no firmware in the ISY so it's just searching thin air for something that isn't there. Deane

Controller: ISY994i ZW/IR Pro I was trying out the Mobilinc app on my iPad pro and it told me the ISY firmware had to be updated in order for it too connect. I hit the OK button assuming it knew what it was doing and promptly wiped out everything in the ISY. My Z-Wave network may still be intact, but I had no back up for the ISY file. I may have to recreate it, which is not a huge deal. What is the firmware version that would restore my z-wave features in the ISY. Also, can someone direct me to instructions on how to remove the newest firmware and reinstall the back dated version that will restore z-wave? My experience with the ISY has been outstanding for the past decade. Incredibly reliable, it just kept running without a glitch. Works fantastic with Alexa. Now, I don't know what to do in the future. The ISY Launcher won't load any longer. I previously used ISY with CQC, but with that folding up due to retirement of the author, I am forced to move on. I download Homeseer HS4, but that has several negatives, one being they don't have a specific driver for the ISY Z-Wave and the new Homeseer is just as bad as the previous versions on navigation. Any comments on where to turn control wise are certainly welcome. I don't demand much from it, just an average Z-wave network with no sensors involved, and the need to control an 8 relay module to handle some motorized shades. Thanks for any help you can toss to me. Deane

ISY is my primary Z-Wave controller for multiple years. The SmartThings Hub is used as a Z-Wave Node so Echo can "discover" all of the devices. It has worked flawlessly for multiple years for voice control of all of my devices. I've added a couple of dimmers several months ago and they made the trip through to SmartThings and were "discovered by Alexa . Everything had remained perfect at that time. I just added another lamp dimmer to the system and discovered that it doesn't make the trip through to the SmartThings Hub. It functions normally in the UD Administrative Console. It appears that ISY is no longer talking to SmartThings which has to have happened in the past several months. I'm not technically expert and have no idea where to start looking. The system has functioned perfectly month after month up until this glitch. What should I try?

I'm having trouble with Windows 10 and the Chrome browser. When I try to open the Administration Console, nothing happens. Nothing. If I try to open from the file i get the error message: "Class not registered." I have the latest version of JAVA running. Thanks for any help.

Sounds like a DST issue.

Same here. Power cycled and seems to be back working normally.

I'm getting the tones instead of OK.

I had to go look. I forgot what I did. It was an Echo Group. That seems to be the easy way to control scenes and scene dimming, but of course, it has to be something controlled with a Hub native to Echo. I use the Insteon Hub as well as a Philips Hue Hub. I have the Smart Things Hub also, but I haven't had a reason to try anything with it.

I don't know if it would be relative to your installation, but I'm dimming scenes using the Insteon hub and a couple of Insteon lamp dimmers. I can say, "Alexa, make the bedroom lights 10 percent" and it happens. At the same time, I can choose a single lamp and have Alexa dim it further to 5%. It is indeed worthwhile to have Alexa handle scenes this way, so any progress in making it more universal will be welcomed.