sdcrane

Got it working -- either something in our network or the reboot of the ISY got it back online. Thanks for the replies and thanks to Benoit via support ticket. You guys can delete this thread. 🙂

Does not expire until June of 2025. ISY is working fine locally, and the Alexa connection was working fine at 9:00pm last night, and all other internet functionality is working fine. (I opened a ticket with UD, but it's very early in CA).

Amazon Echo commands to ISY are not working because "the hub that device is connected to is not online". Is there something down at UD, or is it on my end? (I haven't changed anything -- this just started when I got up this morning). Thanks.

Working fine now -- thanks!

Michel replied to my support ticket and said there was a portal outage last night and should be fixed now. However it's still not working for me.

My ISY is also "Offline" as of last night around 11:38pm. It works fine locally, and it has internet connectivity -- so must be something with the portal on UDI's end. I opened a support ticket. Stuart

Back up for me. Thanks!

Any updates on this??

For any Alexa commands that I am using (with the ISY Skill), Alexa is responding with "I'm not quite sure what went wrong" after several seconds of spinning. All other Alexa smarthome commands work fine (talking to other NON-ISY Skills). When I try turning on/off/dim the devices using the Alexa app, the App says "Contacting UDI..." for awhile, and then comes back with "Server is unresponsive". Seems like some issue on the UDI side. Please advise. (See attached screenshots)

It is now about the time that the UD folks waking up would be saying "Alexa, turn on the lights"... no?

Ok, thank you rahnee.

Unable to access ISY portal -- is this on your end or mine? I have not changed anything. (See attached screenshot).

Ok, thanks. Still happening here, but only from one Echo and one ISY "device" (actually a Scene). If anyone else is getting this, let me know. Also, Benoit, reach out to your Amazon/Alexa contacts and see if they changed anything and why I am getting this. Thanks!

Starting this morning, when I say "Alexa, Brighten _____ ", instead of immediately brightening that device, Alexa responds with "You want me to TURN UP _____, right?" and then I have to say YES to have her brighten that device. Anyone know why this is happening? Amazon change something? UD change something? I am using this Skill: ISY Optimized for Smart Home V3 Thanks, Stuart Crane

Yes, exactly @michel, I was "migrating" from V2 to V3 (to attempt to fix the "Device Not Responding" error), and the instructions in the Wiki say to find the V2 skill in your Alexa "app" ... however, the V2 skill is NOT listed there (see my previous posts about this issue -- I spent half a day trying to "migrate" from V2 to V3 because of this problem). So, we were suggesting that you change the Wiki instructions to add the fact that the V2 skill may not show up in your Alexa "app", so you can find it at this link instead: https://www.amazon.com/ISY-Optimized-Smart-Home-V2/dp/B01FGS66D0 Let me know if you need further clarification on this issue. If this information had been in the Wiki, it would have saved me many hours of troubleshooting, duplicated devices, and plenty of frustration. Thanks! Stuart