sdcrane

Has anyone upgraded their Alexa to Alexa+? I've been getting emails from Amazon to "Upgrade to free Early Access" (of Alexa+). I don't want to have any issues with the "ISY Optimized for v3" Alexa skill that I use to control my ISY devices -- so want to make sure everything will work fine before I update (which I assume might be difficult to go back to regular Alexa). Thanks. Stuart Crane

Sorry my post was a duplicate of the same issue (posted first by MBrzeski). I did not see his message due to the numerous "pinned" messages at the top of this Alexa topic. Probably time for a cleanup -- not sure all those pinned messages are still relevant.

Alexa responding with "Hmm, couldn't reach the <device_name>" for my ISY devices. I cannot log into my.isy.io -- getting "HTTP error 429" Cannot submit ticket because I can't login. (DOS attack?) Please advise.

It is back up -- thank you!

https://my.isy.io/index.htm Cannot login -- getting HTTP error 429. Alexa skill no longer linked -- when trying to re-link, cannot log in -- HTTP error 429. See attached.

Got it working -- either something in our network or the reboot of the ISY got it back online. Thanks for the replies and thanks to Benoit via support ticket. You guys can delete this thread. 🙂

Does not expire until June of 2025. ISY is working fine locally, and the Alexa connection was working fine at 9:00pm last night, and all other internet functionality is working fine. (I opened a ticket with UD, but it's very early in CA).

Amazon Echo commands to ISY are not working because "the hub that device is connected to is not online". Is there something down at UD, or is it on my end? (I haven't changed anything -- this just started when I got up this morning). Thanks.

Working fine now -- thanks!

Michel replied to my support ticket and said there was a portal outage last night and should be fixed now. However it's still not working for me.

My ISY is also "Offline" as of last night around 11:38pm. It works fine locally, and it has internet connectivity -- so must be something with the portal on UDI's end. I opened a support ticket. Stuart

Back up for me. Thanks!

Any updates on this??

For any Alexa commands that I am using (with the ISY Skill), Alexa is responding with "I'm not quite sure what went wrong" after several seconds of spinning. All other Alexa smarthome commands work fine (talking to other NON-ISY Skills). When I try turning on/off/dim the devices using the Alexa app, the App says "Contacting UDI..." for awhile, and then comes back with "Server is unresponsive". Seems like some issue on the UDI side. Please advise. (See attached screenshots)

It is now about the time that the UD folks waking up would be saying "Alexa, turn on the lights"... no?