n4bos

What Vwas said.... I too appreciate all the help I've received here, especially from MrBill who also convinced me to upgrade my router to an Edge Router which has been an enormous improvement over the "consumer grade" stuff I was running before. As soon as I get a stable system back, I'll do the upgrade and also order an eisy soon after. BTW, in my case, ALL my modules are Insteon so it sounds like it should be a fairly simple upgrade. I do have another somewhat related question that I haven't been able to find an answer to... Before I started using the launcher, I would simply go to my ISY by its IP address and port. Now when I do that, it says I need Jave 2+ or better but I have the latest Java installed. I can't remember (or for that matter, find) how to make it realize that Jave is there so I can get to the ISY without the launcher. If you could refresh me, that too would be appreciated. Best regards, Steve

Bill, I have thought of upgrading to the newest firmware. I saw mention that you helped someone with that. Are there compatibility issues with installed devices? If it's just a simple upgrade, I'll do it. I have a SPARE ISY994i so I figured I was okay for a while but maybe with the difficulty of replacing Insteon devices as they die, I might need to look at alternatives. In your opinion, should I go ahead and make the jump to eisy or run my present (and backup) 994i until they both fail? AS always, thanks for your help! Steve

Ticket submitted....

Well I feel better... Maybe it's NOT me! To answer Bill's question, I had not upgraded from 4.5 because everything worked and I saw no need to mess with it. IF that will fix this, I guess I'll do it but since it seems to be a system problem and not on our end, I'll wait and see what UDI says. Thanks for the other replies. Steve

I just had a power supply failure a few days ago and it now has a new one. All lights are normal. I have a current backup so that's not a problem. Gotta quit for today but thanks for the help. Steve

I have rebooted the ISY with no change. Tried all the ideas in the article with no luck. Then it occured to me... I have an OLD laptop with the ISY finder on it. Fired it up and it worked fine ONCE. Tried a second time and it's doing exactly the same thing. I'm starting to wonder if I have an ISY problem. I DO have a spare ISY but I've never replaced one before. I'll bet it's not as simple as install it and load a backup....

No VPN... I am using AVG and I do have Windows defender turned on. I'll try shutting off the firewall...

Sorry if I confused you. I can get to the ISY using its IP address and then if I click on Admin Console" I get the page that says "Java 2+ required". If I use the finder, it opens the finder and shows the IP address but when I click on the line for the iSY, it only highlights the particular box I'm clicking in but never gives the the option box of how to connect ... local or cloud. Is that better? DennisC, Windows 10 machine. Steve

I did change my UDI password. Would that make any difference?

If it means anything, I tried to delete the ISY from the finder and I was going to try to add it back by the IP address but it won't let me delete it. It's like the finder isn't responding.

Interestingly, BOTH my laptop and my desktop are doing the same thing. The laptop is the one I accidentally deleted. The desktop is a new install. I can open the ISY fine with its IP address and it's functioning fine. Since I can get to it fine with the IP address, I can't imagine there';s a problem with the device...

Nope, now there's only one returned... ud_finder.state

Okay, deleted the (2) .state files. No change Deleted everything in Java, deleted the launcher. Rebooted the machine and reinstalled the launcher. No change... Any other ideas?

Here's all I get...

Hi Bill, Thanks for the reply. BTW, the Ubiquiti router continues to perform well. Thanks for that!! To answer your question, the "finder" finds my ISY but I never get the box with "Admin Console", etc. Does that make sense? Steve

I accidentally deleted the desktop icon to my launcher so I downloaded the link again and now, the launcher opens and shows the correct info for my ISY994i but when I click on the line, whatever box I'm on highlights but the launcher doesn't open the ISY console. I deleted everything out of Java but still no luck. I downloaded the latest Java but no change. what am I missing??? Steve

No, I realize that Polisy is probably the coming thing but if the ISY is around another few years, that's probably what I need to stay with. Any compelling reason to REPLACE an ISY with a Polisy? I thought at this point, it worked WITH the ISY.

Actually, I DO have a spare PLM and I already have a number of the KASA switches all of which are still accessible. I also have two sets of the capacitors that fail in the PLM so I'm PROBABLY okay there. Wish I'd put one of the KASA switches on the ISY but I never thought of it. I will when we get home. I think I'll order the spare ISY and have it waiting when we get back. If I read it correctly, the one with IR capability is not necessary since it's up in my computer room and I'd never have IR capability with it anyway. Am I right? It looks like the ISY994i/ZW -PRO is the best replacement/backup for my existing system, would you agree? I see the ZW/IR one will handle 1024 programs and the other is limited to 255 but I'm nowhere near that. Probably 30 programs or so. Any additional thoughts on my ideas?

The cameras are set up for motion detection. When a light turns on (or off) the change in contrast triggers the camera to respond as if it is seeing motion. Then it send me a notification and a picture of what it sees. That's all working normally so I know the lights are turning on. As you say, it might be best to leave well enough alone until we get back because at least all the lights are working. Since we travel, I try to have backups for everything in case of a failure. I never considered this kind of failure and don't have a spare ISY... but I will! I even have a spare ER-4 all programmed and sitting in the box so it could be plugged in and running in short order. I wonder about having a second ISY and PLM (obviously with a different IP address) on the same network and all programmed. Do you know if that's possible since that way, if I had a failure, I could simply change the IP address (or actually port number since I run a DDNS) and be back up and running? I guess an alternative would be to get a second ISY and PLM and program them both as if they were replacements and then keep them in standby to be replaced by someone if this happens again. Today my Septic service guy came and I couldn't open the gate for him. Stuff like that is why I really need the capability when we aren't there.

Since the programs are )apparently) still running, I guess that means the ISY (and PLM) are still up and running that portion anyway. I'm going to have a friend go by and reboot the ISY and see what happens.

I log into the ER-4 with the VPN and ping with a command prompt. When I do I get the following... Pinging 192.168.0.50 with 32 bytes of data: Request timed out. Request timed out. Reply from 10.255.255.0: Destination host unreachable. Reply from 10.255.255.0: Destination host unreachable. If I ping other devices like cameras, I get a good reply. I doubt it's the ER-4 either.

I know the programs are still running because when some of the lights are turned on, the cameras are triggered and send me a notice and a picture. I'm getting those.... Yes, I have access to the Edgerouter through my VPN. It LOOKS normal but I could reboot it....

Hi Bill, Thanks for the reply. I suspected the ISY was required for the programs to run but wasn't sure. The programs are still running but as I mentioned, I can no longer ping the ISY. I CAN reboot my Edgerouter remotely but I have been hesitant to do anything that might mess up the programs running in the ISY ... I need them to run when were not there. Hard to believe the problem could be in the ER-4. I am going to have a friend go by and reboot the ISY next week. Any suggestions? Steve

I'm traveling and I've lost access to my ISY994i. All my programs appear to still be running fine but I can't ping the ISY. The portal says it's off line. Several questions for the group.... I'm told that if the ISY died, the programs will still run. Is that true? Is the programming information stored in the PLM or is this simply not true, indicating that at least part of the ISY is still working? I am not against replacing the ISY but if that becomes necessary, it looks like I need to get the one with Zwave but what's the advantage to the ZW/IR? Finally, since ALL my programs at this point are for Insteon devices, will my existing backup for the straight ISY994i load and run on the new ISY? Thanks for any and all help. Steve

Thanks Bill. Ticket submitted. Steve