j.rieff

@tmorse305 @MrBill Interesting since after what appeared to be successful install of the 5.3.4 FW and associated IoX Launcher all the files were there. I guess that aligns with your observation after a successful closure of the Admin Console. Right now, the app is working. It is not UD Mobile. It is Simple Home Controller. I have been using it for years with lots of success with a couple of different phones. It is fairly basic with respect to features. It has met my expectations for controlling items when I am away from the house. Based on what I have been reading I need to look into UD Mobile. Maybe it will give me more features. I just double clicked on the IoX Launcher. Nothing. The Icon Splash Screen displays for a few seconds. The Finder dialog window does not appear.

@MrBill @tmorse305 I was at that directory. The 5 files in your list were there last night. According to the post it was recommended to delete these files. Looking at that directory right now, Frame and Launcher are the only state files that start with UDI_. There is another one, ud_finder that I did not touch. There are no other state files in this directory.

@MrBill @tmorse305 No change when I first deleted the files. Maybe I should do that again. Just looked to delete again. The only state files that were there after yesterday's exercise were Finder and Launcher. No change. The Admin Console does come up, but only with FILE tab visible. When select Restore ISY, I can select the Backup. An error message comes up that says it can not clear the Configuration

@MrBill @tmorse305 When I look at the network hub, the ISY is connected. When I access the ISY IP address in a browser window, the address bar changes to http://{my ISY IP address}/WEB/INDEX.HTM, UD Icon is displayed in the Windows Tab, and the spinning circle of death is spinning in the tab around the UD Icon.

@MrBill @tmorse305 This device has more blind alleys that one of those mirror mazes at a fair. Earlier today, I attempted to access the ISY via the ISY Portal. When I ask for the ISY information, it said the ISY was not online. So, then I read your responses. No, I did not attempt to access the Cloud entry on the earlier attempts. So, that was the plan for today. I selected IoX Launcher from the Desktop. The finder window was blank so I loaded a Finder saved file I generated the other day right after I was (I think) was success upgrading the firmware. I then selected Cloud rather than LAN. It took quite awhile, but the Admin Console did come up. The problem - my ISY network was not visible and it also would not load. It just sits there with the Power Off warning at 0%. It appears to be my ISY because the location is correct. That is all I know right now. Not sure if I should use Task Manger to close out the Web Launcher for Admin Console.

@MrBill @tmorse305 Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words).

@MrBill @tmorse305 Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words).

@MrBillApologies for being a pest. Done of this is making sense. If I wait long enough, I get a couple of errors: 1. Unable to load resource http:// my isy IP address/web/insteon.jar 2. A similar one but pointing to Admin Console In the ISY Portal once I access my ISY there is an entry under Settings that says Install Admin Console (Internet)

I know, it should work. In fact, it worked yesterday. Today, it just sits there and stares back at me. I repeated everything one more time. Same result. I though maybe a laptop restart would work. Nope. Does not make sense.

Thanks for all of your help. This is not making sense since yesterday the Launcher and the Admin Console both worked. I found a couple of instances of start.jnlp from much earlier downloads. So, I clean up all of those. I usally keep a separate folder for each of the firmware downloads and console files. So, I delete all the admin and start files. I followed all your instructions. 1. Disabled the Firewall and Virus Scan 2. Opened the Java Control Panel to delete the follow files - Trae and Log files; Cached Apps, Installed Apps 3. Verified I deleted all the Start and Admin files 4. Downloaded the Start.jnlp file 5. Double clicked the file from #4 6. The "Finder" dialog box appeared with all the information already populated (which I though was strange since clearing the cache, .... should have removed all the data) 7. Clicked on LAN 8 Hour glass appeared and stayed around for quite a while. Admin Console did not startup 9. Verified ISY was operating through phone app and ISY Portal

@MrBillOK - I cleared the Java cache as the download instructions recommend. As I mentioned before, I had a IoX Launcher and an Admin Console icons. So, I removed the one associated with the Admin Console (Admin.jnlp). Now, the launcher just "stales" out. I double click the "finder" entry associated with my ISY; then click on LAN. The Admin Console never comes up. I can bring up the ISP Portal "console" and access via my phone app. I even retraced my steps by clearing the cache and apps then doing a "clean" install of the launcher (start.jnlp)

One last question. Tow Icons appear on my desktop 1. IoX Launcher - this looks like the "old" finder. when I double click on the IP address for my ISY, it brings up a LAN, Cloud, or Dashboard selection. All is OK when I select LAN. 2. Admin Console - an error message pops up that says the JAR and JNLP certificates do not match

thanks for all your assistance. I performed all of the above: Disabled Virus Scan. Disabled Firewall, Download a new copy of the 5.3.4 FW, and reseated the Micro SD card. Success!! Thanks again. It looks like (sample size of one) that everything is back up and operational. Now, I will need to follow the eisy developments. Not sure I need to upgrade immediately, but with a new orgganization taking over Insteon development who knows when my ISY will no longer meet the needs. I keep forgetting to tell you I like your MrBill handle and Avatar. That is my generation of SNL.

I am just as confused as you are why this appears to be sort of working. I say sort of since I receive the LIB-ERROR_403 error when I logon to ISY through the Admin Console. When I try to perform a Web Access via the ISY Portal I receive a /config missing error. Obviously, the file structure is not complete which aligns with the LIB_ERROR_403 error. I downloaded the 5.3.4 file from a Forum discussion that had Firmware 5.3.4 in the title. You were a participant in the Forum discussion. Maybe I download the wrong file. I have a vanilla ISY944i. Nothing fancy and no Z-Wave. I do use a PLM that is connected to the ISY944i with what looks like an Ethernet cable. Probably a Serial PLM. I will go back to the Forum and do another download. Wish me luck.

@MrBillPC Laptop Windows 11. I did download a a fresh copy of 5.3.4 and did not unzip Could I perform the FW update via the Portal rather than through the Admin Console. From the outside looking in it would appear to be the same.

@MrBillNo, unable to update firmware. Kept receiver something like a Write Size error. Everything shows I am at 5.0.15 which is what it was before everything starting quitting.

Was wondering if performed a firmware updated through the ISY Portal if that would work.

@MrBillInstalled the new Micro SD card. The one I pulled out was only a 4GB card. Definitely old. I noticed my firmware was 5.0.16C. I usually only updated the firmware when I received a notice under the Help toolbar menu item. When I went out to the forum, I found the system was up to 5.3.4. So, I downloaded the files. When I tried to updated the firmware somewhere around the 2% completion I received a Write Size error dialog box (did not write down the specific text). So, I left everything the way it was at 5.0.16C. Performed a restore and setup my admin password again. Everything appears to be running OK. However, whenever I logon a LIB_ERROR_403 error dialog box pops up. Everything appears to be working OK.

Thanks. I was thinking admin/password like some of the routers on the market

@MrBillThanks for your insights. You are one of a handful of folks who give reasonable and understandable advice in this forum. I have one last dumb question before I embark on this adventure. Step #4 was Logon to ISY (after replacing the Micro SD card). Do I use the logon credentials I created for myself when I initialized the device and whenever I access it? or, is the a default admin set of credentials built into the firmware that I have completely forgotten? Thanks again.

@MrBillOK - I think senility has finally taken over. As you may recall, I had a couple of projects that involved changing some network cables. The ISY was Project #1. So, everything was working great after the new cabling. It helps to have a spool of Cat 6 and connectors in the closet. So, onto project #2. Again, the focus of that project worked as desired. However, I forgot to follow the scientific principles and I did not go back to make sure project #1 was still working. Then I decided to see if the phone app was working again. It was not. Back to the wiring closet and the network switch which was moved several times. I decided to unplug then replug the network cable for the iSY (into a new port on the network switch). Again, back to working with the Admin Console. Just check with the phone app. All is good. I purchased the new microSD card so I now should be ready. Just need to find the four leaf clover. In the meantime, maybe I should work a little bit on cable management. Thanks again.

@MrBillOK - maybe I spoke too early or I need to be checking something else. Tried to fire up the Admin Console from my laptop (which by the way is now working great again when connected to the docking station). I get a Socket Open Failed java.net Socket Timeout Exception error. I am quite sure Java is all up to date. I will check the Java Cache. Tell me if I am barking up a wrong tree.

@MrBillThanks. That makes a lot of sense also. Just looked at one of the folks I trust in this department. They are definitely inexpensive. Have not purchased any since I replaced one in the GoPro with a much larger one. Amazing how just a few years ago 32G was large now we are looking at 512G and above. So, let me understand the sequence of events. 1. Power off the ISY 2. Remove and Replace the Micro SD card 3. Power on the ISY 4. Logon to ISY 5. Perform Manual FW update 6. Restart ISY 7. Restore ISY with latest backup Did I miss anything?

Thanks to everyone who responded. I really appreciate the synopsis on Polysis vs eisy. When I would do the CableTV fix, all the LEDs would illuminate solid with the Memory rapidly flashing at the beginning. Most likely part of the Power On sequence. The Rx and TX would start flashing. Again, part of the Power On sequence while connecting to the home network. When I did this yesterday, the Rx and Tx eventually went dark. Fast forward to today. I replaced the Ethernet cable as suggested by on the the helpful posts and went through the Cable TV fix again. Now, the power was off to the device for a couple of minutes rather than the 30 seconds before while I unplugged the original network cable and replaced it with another cable I had in my cable drawer (Yes, I am probably a Tech pack rat). After restoring power, everything started as it did before. However, the Rx and TX LEDs periodically flashed. I went back to my laptop and fired up the Admin Console. I eventually got the logon screen, which I was not getting before. Success there. I did get an acknowledgement screen that asked me to agree to policy and guidelines (something like that) after which my network displayed. I test a couple of commands on a couple of devices. All was good. So, I am thinking I will declare success at 10:59 AM (CST) on 1/16/2023. Hopefully, that will not change in 5 minutes. I am going to try the same fix on my Docking station. I is not seeing the home network right now. Maybe I will have a great Monday, Thanks for everyone. Hopefully, this ISY944i will stay healthy.

I have an ISY944i which has been installed for probably 10 years. On Wednesday of last week (01/11/23) I attempted to access my ISY via an app on my phone. I was just a little too lazy to turn off a light using the switch. I received an error that indicated that the ISY was not available. So, I immediately when to my PC to logon to the ISY via the Admin Console. To make a long story short, it did not work. SO, I went to the ISY device and performed the Cable TV fix - unplug the power cable and the network cable. The power LED on the PLM was lit up. After completing this low tech fix, I went back to the Admin Console and initiated a Restore ISY from a backup I captured around Christmas. After that I was able to logon to the ISY via the Admin Console. The phone app was also working OK. I should point out that all my programs were operating correctly and all the motion sensors were doing what I expected. Tonight, again in my laziness, I needed to turn off a couple of lights. The phone app again did not find ISY. The Admin Console had the right IP address, but would not bring up the ISY network configuration. All Cable TV fixes did not work this time, When I logon to the ISY Portal it says my ISY is not online. The Ethernet cable is attached and it has power. Now, maybe the End of Life email I received today was telling me that it might be time to replace. However, I am not sure which device, eisy or Polysis, to acquire. Is the transition rather straight forward, meaning, will my backup file be able to restore everything to a state similar to an fully operational ISY. Now, as I mentioned earlier, all the programs after to be working correctly. Just cannot access via phone app or Admin Console.