j.rieff

Just thought of one more question I forgot to put in the original post. There is a slot for a Micro SD card. Is it necessary to install a Micro SD card before I do the initial setup or is this something that can be added later? I know my original ISY994i had an 8G card installed from the factory. Thanks and apologies for throwing in a new question. Brain cells were all not in synch.

@DennisC Thanks. I did not find that Wiki article in my searching. That spells it out quite well. When you say don't upgrade right now, are you referring to upgrading the eisy FW or delaying overall installation of the eisys with all its steps (including restoring the PLM and backup)? Thanks for such a quick response. You must already be tired of the NFL Network coverage.

As few weeks ago my ISY994i decided it was time for a long nap. After sending it back to its parent, it was determine that repairs were not possible. So, an eisy order was placed. The unit has arrived, but I forgot about the new cabling even though I already was using the Serial PLM. I just did not read all the sentences while looking at the configuration of the eisys. The cabling will be arriving in the next couple of days. I was operating ISY994i at FW 5.0.16C successfully for several years with no problems. For some unexplained reason I decided to upgrade to FW 5.3.4. Prior to the upgrade I captured a backup under 5.0.16C. After the FW update, I captured a new backup. the configuration and programs did not change between backups. My system configuration is right now exclusively Insteon. I just read the about support for the new i3 devices. Hopefully, Insteon will send the specs. Based on an email to their support center they intend to do this. Unfortunately, I need to replace one of my outlets since a painter decided he needed to keep pushing the setup buttons which has rendered the device non-functional. All he needed to do was asked and I would have turned on the outlet. That is another story. I also was using ISY Portal. I just discovered UD Mobile. I did logon to UD Mobile. I did find my credentials for the old ISY994i. I was already using IoX for the Admin Console. I have looked at many of the posts concerning migrating to eisy. Everything seems to be straightforward (I think). Here are a few observations. Please correct me if I am wrong. I will probably use the wired configuration since that it what I was using before. 1. Use UD Mobile when setting up the eisy. 2. Make sure you register for the free ISY Portal license even if your license is currently active. 3. Make sure you select Insteon devices in the Configuration menu. Since I currently do not have any Z-Wave devices I can unselect Z-Wave. 4. Use either backup to restore my Network configuration. I was previous using a static IP address. I have read all the posts indicating this may not be the best approach, so I will need to make sure DHCP is selected in the Network Configuration menu. 5. Restore PLM. Maybe step 4 and 5 are switched. Not sure. 6. From some of the posts, it appears I may need to go to each device and restore it. Not sure about the battery related devices (e.g. Motion Sensor 1 and Motion Sensor II, 1 to 8 button switch). I also have some wired 8-button swtiches. 7. When I fire up IoX for the eisy, make sure I delete reference to the old ISY994i and Select Refresh to find the new eisy device. 8. All should be good. 9. Be patient since the network scan may take awhile. I know there is something I am missing. Any recommendations will be much appreciated.

Thanks. That is what I was thinking also. None of this makes any sense, especially since all was working; then we slept; then it was not working. Intermittent error. Thanks again for all you help.

@tmorse305 @MrBill Interesting since after what appeared to be successful install of the 5.3.4 FW and associated IoX Launcher all the files were there. I guess that aligns with your observation after a successful closure of the Admin Console. Right now, the app is working. It is not UD Mobile. It is Simple Home Controller. I have been using it for years with lots of success with a couple of different phones. It is fairly basic with respect to features. It has met my expectations for controlling items when I am away from the house. Based on what I have been reading I need to look into UD Mobile. Maybe it will give me more features. I just double clicked on the IoX Launcher. Nothing. The Icon Splash Screen displays for a few seconds. The Finder dialog window does not appear.

@MrBill @tmorse305 I was at that directory. The 5 files in your list were there last night. According to the post it was recommended to delete these files. Looking at that directory right now, Frame and Launcher are the only state files that start with UDI_. There is another one, ud_finder that I did not touch. There are no other state files in this directory.

@MrBill @tmorse305 No change when I first deleted the files. Maybe I should do that again. Just looked to delete again. The only state files that were there after yesterday's exercise were Finder and Launcher. No change. The Admin Console does come up, but only with FILE tab visible. When select Restore ISY, I can select the Backup. An error message comes up that says it can not clear the Configuration

@MrBill @tmorse305 When I look at the network hub, the ISY is connected. When I access the ISY IP address in a browser window, the address bar changes to http://{my ISY IP address}/WEB/INDEX.HTM, UD Icon is displayed in the Windows Tab, and the spinning circle of death is spinning in the tab around the UD Icon.

@MrBill @tmorse305 This device has more blind alleys that one of those mirror mazes at a fair. Earlier today, I attempted to access the ISY via the ISY Portal. When I ask for the ISY information, it said the ISY was not online. So, then I read your responses. No, I did not attempt to access the Cloud entry on the earlier attempts. So, that was the plan for today. I selected IoX Launcher from the Desktop. The finder window was blank so I loaded a Finder saved file I generated the other day right after I was (I think) was success upgrading the firmware. I then selected Cloud rather than LAN. It took quite awhile, but the Admin Console did come up. The problem - my ISY network was not visible and it also would not load. It just sits there with the Power Off warning at 0%. It appears to be my ISY because the location is correct. That is all I know right now. Not sure if I should use Task Manger to close out the Web Launcher for Admin Console.

@MrBill @tmorse305 Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words).

@MrBill @tmorse305 Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words).

@MrBillApologies for being a pest. Done of this is making sense. If I wait long enough, I get a couple of errors: 1. Unable to load resource http:// my isy IP address/web/insteon.jar 2. A similar one but pointing to Admin Console In the ISY Portal once I access my ISY there is an entry under Settings that says Install Admin Console (Internet)

I know, it should work. In fact, it worked yesterday. Today, it just sits there and stares back at me. I repeated everything one more time. Same result. I though maybe a laptop restart would work. Nope. Does not make sense.

Thanks for all of your help. This is not making sense since yesterday the Launcher and the Admin Console both worked. I found a couple of instances of start.jnlp from much earlier downloads. So, I clean up all of those. I usally keep a separate folder for each of the firmware downloads and console files. So, I delete all the admin and start files. I followed all your instructions. 1. Disabled the Firewall and Virus Scan 2. Opened the Java Control Panel to delete the follow files - Trae and Log files; Cached Apps, Installed Apps 3. Verified I deleted all the Start and Admin files 4. Downloaded the Start.jnlp file 5. Double clicked the file from #4 6. The "Finder" dialog box appeared with all the information already populated (which I though was strange since clearing the cache, .... should have removed all the data) 7. Clicked on LAN 8 Hour glass appeared and stayed around for quite a while. Admin Console did not startup 9. Verified ISY was operating through phone app and ISY Portal

@MrBillOK - I cleared the Java cache as the download instructions recommend. As I mentioned before, I had a IoX Launcher and an Admin Console icons. So, I removed the one associated with the Admin Console (Admin.jnlp). Now, the launcher just "stales" out. I double click the "finder" entry associated with my ISY; then click on LAN. The Admin Console never comes up. I can bring up the ISP Portal "console" and access via my phone app. I even retraced my steps by clearing the cache and apps then doing a "clean" install of the launcher (start.jnlp)

One last question. Tow Icons appear on my desktop 1. IoX Launcher - this looks like the "old" finder. when I double click on the IP address for my ISY, it brings up a LAN, Cloud, or Dashboard selection. All is OK when I select LAN. 2. Admin Console - an error message pops up that says the JAR and JNLP certificates do not match

thanks for all your assistance. I performed all of the above: Disabled Virus Scan. Disabled Firewall, Download a new copy of the 5.3.4 FW, and reseated the Micro SD card. Success!! Thanks again. It looks like (sample size of one) that everything is back up and operational. Now, I will need to follow the eisy developments. Not sure I need to upgrade immediately, but with a new orgganization taking over Insteon development who knows when my ISY will no longer meet the needs. I keep forgetting to tell you I like your MrBill handle and Avatar. That is my generation of SNL.

I am just as confused as you are why this appears to be sort of working. I say sort of since I receive the LIB-ERROR_403 error when I logon to ISY through the Admin Console. When I try to perform a Web Access via the ISY Portal I receive a /config missing error. Obviously, the file structure is not complete which aligns with the LIB_ERROR_403 error. I downloaded the 5.3.4 file from a Forum discussion that had Firmware 5.3.4 in the title. You were a participant in the Forum discussion. Maybe I download the wrong file. I have a vanilla ISY944i. Nothing fancy and no Z-Wave. I do use a PLM that is connected to the ISY944i with what looks like an Ethernet cable. Probably a Serial PLM. I will go back to the Forum and do another download. Wish me luck.

@MrBillPC Laptop Windows 11. I did download a a fresh copy of 5.3.4 and did not unzip Could I perform the FW update via the Portal rather than through the Admin Console. From the outside looking in it would appear to be the same.

@MrBillNo, unable to update firmware. Kept receiver something like a Write Size error. Everything shows I am at 5.0.15 which is what it was before everything starting quitting.

Was wondering if performed a firmware updated through the ISY Portal if that would work.

@MrBillInstalled the new Micro SD card. The one I pulled out was only a 4GB card. Definitely old. I noticed my firmware was 5.0.16C. I usually only updated the firmware when I received a notice under the Help toolbar menu item. When I went out to the forum, I found the system was up to 5.3.4. So, I downloaded the files. When I tried to updated the firmware somewhere around the 2% completion I received a Write Size error dialog box (did not write down the specific text). So, I left everything the way it was at 5.0.16C. Performed a restore and setup my admin password again. Everything appears to be running OK. However, whenever I logon a LIB_ERROR_403 error dialog box pops up. Everything appears to be working OK.

Thanks. I was thinking admin/password like some of the routers on the market

@MrBillThanks for your insights. You are one of a handful of folks who give reasonable and understandable advice in this forum. I have one last dumb question before I embark on this adventure. Step #4 was Logon to ISY (after replacing the Micro SD card). Do I use the logon credentials I created for myself when I initialized the device and whenever I access it? or, is the a default admin set of credentials built into the firmware that I have completely forgotten? Thanks again.

@MrBillOK - I think senility has finally taken over. As you may recall, I had a couple of projects that involved changing some network cables. The ISY was Project #1. So, everything was working great after the new cabling. It helps to have a spool of Cat 6 and connectors in the closet. So, onto project #2. Again, the focus of that project worked as desired. However, I forgot to follow the scientific principles and I did not go back to make sure project #1 was still working. Then I decided to see if the phone app was working again. It was not. Back to the wiring closet and the network switch which was moved several times. I decided to unplug then replug the network cable for the iSY (into a new port on the network switch). Again, back to working with the Admin Console. Just check with the phone app. All is good. I purchased the new microSD card so I now should be ready. Just need to find the four leaf clover. In the meantime, maybe I should work a little bit on cable management. Thanks again.