PapaBear

Thanks for all the advice. I tried the technique oberkc recommended (hadn't done it that way before). It didn't work either. Also, this is a brand new MSII right out of the box. Also dleted java cache. Now when i launch IoX I get these windows:

I cleared the event viewer and used auto discover as you suggested It looked like it would add the MSII Then it quickly timed out... My MSII is sitting on my desk 15" from my PLM

Double checked the address. Had it correctly.

I did a factory reset. I tried manually adding using both 2844-222 device types [10.16] [10.18] Still no luck. Same error message.

I plugged a usb cable in for power to eliminate a bad battery. The motion sensor is a few feet from my PLM. I held the set button until i heard one beep and got a slow flash. Still got the same error message.

Model 2844-222 When I try to add I get this message: Cannot add device Cannot determine insteon engine

Thanks IndyMike. Your wisdom helped me get thins working right.

Thanks for the sound advice. If I execute a program from my ISY will interrogate group members via a group cleanup command? Also, is there a process I can run to find bad links or device communication issues? Thanks

When I activate a scene from an Insteon switch, it works perfectly. When I ask Alexa to execute only some of the actions in the scene ate executed

I opened a ticket. Thanks for your help.

When I ping my eisy the message returned is Destination host unreachable I an running windows 11 64 bit. I loaded Java 64 bit. Was that the right version to load?

I logged in for the first time in months. It suggested I update. I backed up and then tried the update. It got stuck with my trying to log back in. Now when I do the launcher there is no option to select my control console. The options are blank. What should I do to recover??

Per my support ticket, I used the Upgrade packages button in the config tab and all is now working fine.

I tried your suggestion and it didn't work. I will open a support ticket. The backup process gets to the point where a zip folder is created. The folder is empty.

When I try to back up I get this message: Could not parse the configuration file