Geddy

@CTBigman sounds like you might have a corrupt upgrade and the best bet will be to get help directly with UD through a support ticket. Open a ticket here: https://www.universal-devices.com/my-tickets In the mean time try going here: https://eisy.local:8443/WEB/sysconfig.txt What do you get for IoX version? It should be the second section of the sysconfig.txt link. I haven't updated recently so version should be at least isy-6.0.4_1. If it is then perform a full power cycle - press and hold the power button until it turns red. Pull the power supply for about 30-60 seconds. Plug it back in, if the light doesn't turn blue press the button a moment for it to turn blue. Allow it to fully boot (at least 90 seconds or longer - you might get an alert on UD Mobile that PG3x has started). If you're on 5.8.4, but the FreeBSD is 13.2p11 you should be able to update, but something might be corrupt going from 5.8.4 to 6.x. You'll more than likely need to re-flash the eisy. Make sure you have a USB drive (what UD calls an "adapter" in their directions to re-flash).

I'm sure once the future (February?) date is set, I'm sure there will be another email blast about it and an update on the UD site. In the meantime if you didn't get an email about it make sure you're subscribed to get "Product News and Announcements" in your account on the UD site. Go here: https://www.universal-devices.com/my-account/ Sign in with the portal. On the "General" screen on the right should be a "Email Newsletters" section. Make sure to check "Product News and Announcements". I'm guessing that's the list Michel uses when news is posted to the UD site. I got the email on Jan 20th and the news/blog update appears to have been posted 1/19.

There was an email blast from UD a few weeks ago and the announcement posted on their website. You might need to sign up for email alerts from UD. I believe the host (OpenADR) is posting the recording. You might want to check their site for this and past events. Indeed they have released the recording and slides - https://www.openadr.org/webinar-series - "OpenADR 3 Price Signals and Local AI to Automate any Building or Device" Happy watching! I signed up for it and signed in at the start, but had work happen so couldn't listen to the whole thing. Glad the recording is up so quick so can watch it this weekend while snowed in. ❄️

@aguden take a look here - https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc However, if some of the buttons are there you might be able to right click the main node for the keypad and select "restore device". When you say you lost connection with all the switches what happened? Did you remove the PLM or replace the PLM? There's a process to restore the PLM that might have brought things back, but if you have everything working except for this one device not sure what you had happen.

@Ray95xxx review this post: https://forum.universal-devices.com/topic/44943-admin-console-not-working-on-mac/ Does this resolve the issue? I'm not sure about Java on macOS, but if you can clear the cache on it like on Windows machines I would clear the cache first then run start.jnlp again after changing the security settings mentioned in post linked above.

Trying to avoid making a snide comment is difficult. I really dislike the Alexa+ and turned it off as soon as it was forced update on my devices. Aside from the voice being unpleasing the constant follow up being enabled was not appreciated. The fact that I still had to go into the app and find where to turn off follow up made the entire forced "upgrade" even less likable.

@m6bigdog this sounds like could be a browser issue. If you're able to log into the eisy just using "eisy.local", but you're unable to browse to the settings/portal page or it's blank I would think it is browser related. Have you tried a different browser? Or depending on what you're using try a private or incognito browser session to see if plugins or cache might be blocking/hiding the information. Since this is a new setup and you've not been able to get it registered with the portal I would suggest opening a support ticket with UD so they can explore the issue and make sure this isn't a system issue with eisy-ui and hopefully get you up and running quickly if they find the problem. Support tickets can be opened here: https://www.universal-devices.com/my-tickets Either way, please post back what steps they go through to get this resolved so it might be able to help others should they face a similar issue.

Best way to ask UD directly would be through a support ticket - https://www.universal-devices.com/my-tickets While they somewhat monitor the forums they aren't as active as they once were (a lot of development going on). For reference I just changed mine to use the default server and sent to a comcast address and the test and a standard notification (by running the "then" line of a program that generates a notification) were received. So, no, does not appear to be Comcast blocking the messages, but this doesn't mean it isn't blocked on your side if you have a lot of alerts going to that address it could be considered inbound spam and it could be filtered at your user level. I changed the SMTP back to gmail and it still worked for me. I might suggest you setup a different SMTP if you are relying on emails for notifications. Otherwise, if you're using Polisy or eisy you should look at getting and using the notifications plugin for notifications.

In the link I provided above looks like ISY994 could use either FAT 16 or 32. Also there is this comment: Later on it seems there is the ability to go up to 32GB card. I think can use a larger, but ISY994 would only recognize/use 32GB. I’m not sure as I never tried bigger cards. Only replaced my card once (I think for testing purposes) ages ago.

It could be that Comcast/xfinity is blocking the messages. If going through to another server then it’s a receiving server issue. Either blocking UDI server or a relay between the two is broken/blocking. I would suggest setting up to send using a 3rd party SMTP (perhaps Gmail) and testing send to Comcast.

Unsure. And since nobody answered the first time you asked either they didn't see the question or don't know either. Try it and let us know. Strange that formatting in the ISY is causing the telnet to hang. Do you happen to have a different computer to test with? Wondering if a Windows connection would be different. Doubtful, but could be a bad SD card. Do you have a "spare" that can be wiped and tested to see if the PNY card is bad? Probably not likely to have many 32GB micro SD cards laying around. Since this is a "spare"/backup ISY994 do you know if this ever worked? Did you recently buy this device or is it one you've had and just haven't been using?

Just tested a program and a "test" email. No issues for me. I'm using gmail as my SMTP server and going to outlook.com domain. I also setup to send to gmail and yahoo and the "test" email all went to those domains. What SMTP are you using? If "Use Default" is checked try using a gmail account. The directions in the wiki seem to still be accurate since those are the settings I currently use. If you're already using Gmail to send the message make sure you've logged into that account within the last 6-12 months (Google will make an account inactive or not allow sending email if not logged into over a period of time). What domain are you sending TO? You might want to change the TO address and run a test message (be sure to select where to send the test message by selecting it in the "Groups" area (if none are selected it will not send the "test" message).

UD has been updating the wiki here and there with eisy ui information: https://wiki.universal-devices.com/Eisy:User_Guide#eisy-ui It's very much a work in progress. I have a few folders and find the main list very lack luster and difficult to migrate. It had a period of time that folders would automatically expand and they don't seem to keep their memory from one use to another. Because it's not very useful (to me) I haven't used it very much up to this point.

@j.rieff glad you found it. For future reference: Go to Universal Devices site (https://www.universal-devices.com/) and it's available via the "My ISY" near the top right of the site. Or you can direct link to it here: https://isy.universal-devices.com/start.jnlp

@matapan I'm assuming by "per documentation available" you were following the instructions found in the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card It says if it was a new SD card you wouldn't need to format it. I'm not sure if formatting it has any impact on the NEW card or not, but perhaps some artifacts from macOS formatting it might happen (not familiar with macOS to know if even doing FAT32 doesn't add some "mac cooties" to the sd card. According to these directions there should be a "Goodbye" message after the formatting in the telnet session and then the ISY should reboot. I think at that point you have a very basic way to access the ISY994 via the admin console and that's why/where you would then need to update firmware to the latest for that specific device. NOTE: do you have a PLM connected to this "backup" ISY994? If not, you should only download/install the non-Insteon firmware. Otherwise, without a PLM connected you will always launch into admin console in "safe mode". I wonder if you could disk copy the working SD card to the new SD card and try that to see if it would boot up. I've never attempted it, so just a swag suggestion. Otherwise, try the telnet formatting again. Is there a way you can wipe the new card of any information and put it in an unformatted state?