Geddy

@TomJ please post an update following the support ticket. It sounds like things haven't properly loaded from the boot for the config file to not even be reachable. With there being updates in the works it will probably help UD by reviewing what happened to your system and have a method in place to get you up and running quickly. We don't need the play-by-play of commands (since they might be different for other issues), but at least let us know if there was something that was found to be an issue. Good luck and hope things are up and running quickly!

@TomJ since this is coming following an update process please open a support ticket with UD to have them help troubleshoot the issue. I've not been updating with the eisy-ui being in testing and have not seen others comment about a version as high as you are referencing (5.9.3). Will you try this local page to get versions: https://eisy.local:8443/WEB/sysconfig.txt If you can browse to that page locally (if you have an error that it's not safe you can continue through as it is just a local served page) please share the ISY version. Should be similar to this, but probably a different version: Since you can access the system via ssh then some parts are running. UD might give some commands to restart and clean up some processes that might not have fully completed in an update. Please open a ticket here: https://www.universal-devices.com/my-tickets

If it doesn’t add the shortcut when you run the start.jnlp you need to clear the java cache again (selecting all 3 boxes). Then run start.jnlp again. More than likely java thinks thins are installed and it’s not actively adding the shortcut. That’s typical following a Java update as well.

@MTellevik from the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc There are other pages talking about this too, but I think this is the more current look of the window. Note the warning though about using scenes to handle it. I'm not 100% sure how this is handled in IoX 5.x these days.

@Johns9149 when you say "nothing happens" does it not even ask you what to use to open the file? Right click on start.jnlp and make sure that "Opens With" shows the "Java(TM) Web Launcher". That should be in the Java -> bin folder. Look for javaws.exe. (on my Win11 machine it's in C:\Program Files\Java\latest\jre-1.8\bin (also looks like it is in C:\Program Files\Java\jre1.8.0_461\bin) If still nothing is happening make sure you're not running any 3rd party anti-virus (or firewall/vpn) software. Lastly, when you're clearing java cache and have checked all 3 boxes you might have to manually force Java to remove any UD links. See below to find where to remove the application(s) listed. Also change the setting to deleted and remove any UD apps listed there. Just to confirm based on what's on Java's site as of today - you're running: Version 8 Update 461 Release date: July 15, 2025 Just the "plain" Java install when you visit java.com and click "Download Java for desktops" is all you should be running.

There is a difference between “having a portal account” and “having an active subscription”. I think since the eisy came out it needed a portal account so setup and buy plugins. If does not require a subscription to be active. I expect the eisy-ui to be the same. It is trying to login with portal credentials, but that does not require a subscription. It also does not require internet connection (as pointed out above, from the wiki).

@hart2hart is the program enabled to "run at startup"? In the summary tab it should show if it is or not. I would turn that on before the catch up schedule option. I'm like you have read about that possibly causing other issues. This way an individual program is running at startup. I think others have said that could also be an issue if you have a lot of programs running at startup and they have built a startup program to trigger all the other programs they want to run at startup, but with a short wait (a few seconds?) between each run.

@Gayle0012 welcome to the UD forums. Unsure what you’re working with. You probably need to look for Echo forums or Sengled forums to get some help. We are user-to-user support for UD products (IoX running on eisy, Polisy, or ISY994).

The wiki has some old menu information - https://wiki.universal-devices.com/ISY-994i_INSTEON:User_Guide Z-wave specific looks a little old (maybe outdated), but would be the first place I'd look - https://wiki.universal-devices.com/ISY_Users:V5:ZWave:User_Guide This one might help with the button press option - https://wiki.universal-devices.com/ISY_Users:V5:ZWave:Advanced_User_Guide:NodeMenu I don't have many z-wave devices (and none with buttons) so haven't dug this far in the past.

@HTTRC are you holding the set button? Why 5 seconds? What kind of device (model #) are you adding? Typically a very short set button push - at most 2 seconds - I think would initiate the link. Holding for longer was done to direct link with another device. Be sure you're starting the linking process in admin console first. And don't do more than a few at a time so you know what you're adding! Glad it appeared after a reboot, but it shouldn't need a reboot or even a reload of the admin console. Linking should put the new device in the device tree/folder. Be sure all folders are expanded. I believe when new devices are added they are added with their address showing. You can then rename them.

@Ken B good question - my first comment would be to read the eisy User Guide in the wiki to get the basics. https://wiki.universal-devices.com/Eisy:User_Guide Then, before you begin the migration process make sure you READ the full migration process. It's mostly up to date, but I'm sure a few things might have adjusted since they were originally written. Should be straight forward though. One KEY suggestion I make to anybody that might be making the migration is to make a copy of all your existing programs. In the Programs tab, right click on the root folder (usually "my programs"), select "Copy Folder to Clipboard" (be sure to use "COPY"). Then paste that into a text editor (like Notepad for Windows). This way you have ALL your programs in one place and can reference them if things go wrong in the migration process and your programs become corrupt. It's much easier to recreate when you have a "copy" of what you've used for 17 years rather than trying to recreate from memory (mostly because you probably haven't changed programs in a very long time!). Aside from that you can also look at the plugin store - https://polyglot.universal-devices.com/ - to get an idea of what external systems are able to be brought into the IoX world and controlled/monitored from the eisy. Again, after you read the user guide you'll understand more about plugins. Most plugins will have a "more information" button if you click on them to see how to set them up or how they can be integrated with the IoX process. Make sure you have the proper cable to connect the PLM to the eisy. The eisy only has USB connection (for the PLM). If you have a serial PLM you'll need a modified cord (sold by UD) or if you have the old serial wire that came with the PLM you can get an adaptor (similar to this) and connect the USB to the eisy. Good luck! Don't bite off too much all at once. The migration is the most critical step to undertake. Learning after you have the eisy up and running is fairly straight forward if you take time, read, and have patience setting new systems up.

@srjacob what computer OS are you running? In Win10 and Win11 you could try with 2 desktop options (windows key + tab then "new desktop". I've never actually attempted this, but expect it would work to at least have both admin console open at once. There's no way to "migrate" the programs. You'll need to recreate them. If you followed the normal migration path the programs should have come over, but would be broken. Once you have the Elk plugin running and have the nodes in admin console you should be repair the programs. (I'm assuming this as I don't use the Elk plugin somebody that went through the process could confirm if programs were there and fixable after migration.) The best option would be to copy the programs from the ISY994 to a text file then recreate them once the eisy is fully operational.

Before you do anything if you can get into IoX copy the programs to a text file (right click on the root program directory and COPY folder to notepad. Then paste that into a TEXT editor.) This way at least you have the programs as they are now and you won't have to rebuild them from "memory". You might want to plug in the PLM and connect it to the eisy so it would boot normally and not in safe mode when it doesn't find the PLM. (I'm actually not even sure if the eisy does that any more. I know the ISY994 admin console would be in a "safe mode" status if the PLM wasn't connected...I just assume IoX still does that.) As @Guy Lavoie said to install the devices - doesn't matter where they are you can rename later if needed - but at least the eisy will "find"/communicated with all the (Insteon) devices. The others might need a little finessing to find the right mesh locations for best communications.

@shawnv I know Ring has an update to get authentication working so be sure that one is updated. Otherwise, please post your Firmware version (actual number). What ISP do you have? Sometimes I see drops from Comcast (Xfinity) about 2am, but it’s been a while since it happened daily. I wonder if you’re having ISP drops and it’s triggering something. Might be best to open a support ticket to see if UD sees any errors in the Polyglot log(s).

@vspete just tested on my iPad and app crashed as you describe. Did you send a crash report? If you test again and copy a link to this post and include your email and the link in the crash report.