Geddy

@Mwid just FYI split your post out of the old thread as it's a new issue. Seems that you have a program running that is connected to a leak detector. You can perform a "Find/Replace" on the program tab and search for "Raw text" and maybe search for "munchkin" to find the program that generated this alert. (Link is to the wiki for "Find/Replace") You can also look at Customizations (in the "Configuration" tab under "Emails/Notifications". That's where the text of the alert will be stored. Leak detectors have had a lot of discussion through the years and sometimes have very complicated and involved programs associated with them. Be sure you run a backup before you make changes and after every (few) change(s) you make in case you need to revert to an earlier point.

@elite-rob The wiki outlines the color meanings: https://wiki.universal-devices.com/index.php?title=ISY_Programs:Icon_Colors As @Guy Lavoie suggests it would be helpful to post the program (posting as text so it can be easier to edit/highlight what might need to change). Right click on the program and select the last item of "COPY to Clipboard". Then paste as text in your reply. It might also be helpful to post an (small) image of the icon you're seeing so we can help you confirm what might have happened. The red on the program isn't saying there's an error. Reference the wiki for color description and meaning. Lastly, you can review the Summary tab of the programs to see when the program last ran (evaluated). Rather than running exactly on the hour I might suggest you run it a few seconds or a minute past the hour. My assumption would be that the program that works uses "controlled" (showing in the IF as "switched") meaning a physical pressing of a switch. If you made a copy of that and said to run at 2am it might be looking for 2am if that device is switched and unless you wake up and turn off that switch exactly at 2am it won't be true. Thus, the red. Either remove the reference to the switch or change it to "Status" (Off?). What's your ultimate goal of the copy of a working program?

I don't know what "not chained" means as I don't have any products in this area. But, couldn't you install the plugin on multiple slots and find each controller independently of the other and have different items brought in from each plugin instance?

I'm not sure exactly what the "factory reset" option of the multi-function button does, but that might be an option: https://wiki.universal-devices.com/Eisy:User_Guide#Factory_Reset I might suggest you open a support ticket with UD (https://www.universal-devices.com/my-tickets) to get the suggested route. More than likely you can delete all items from the IoX admin console, delete any programs, notifications, and network resources you might have. Then factory reset the PLM. The extreme step would also be to factory reset all Insteon devices to clear any links they might have written into memory. Although, the first question I would have is what kind of issues are you having that you think starting over would be the best course of action? It's probably drastic to start completely over, but if you don't have a lot of items it probably wouldn't be too horrible. Good luck!

I always try to remember to logout. No point to it just routine for me. In the past if not logging out when you reconnect it didn't require the login process. Perhaps that was was causing you issue that it thought there was already an active session or something. Still a strange occurrence that I haven't seen mentioned here before. Interesting. I agree that most stuff is off when the power is out, but I've always kept the UD devices on UPS so not to have them reboot when the power "flickers". Of course the PLM is NOT on the UPS so it's off when the power goes out too. It's just a line of protection from surge and power drops to keep the equipment running. The UPS I use just powers my cable modem, router, network switch, eisy, and YoLink hub (so I can still monitor the temps in the fridge & freezer). Nothing major is draining the battery so it can withstand hours of "down" time. I usually power things down if it looks like it might be a lengthy time without power.

@JTsao have you tried to reboot the eisy? Perhaps something didn't load up correctly after the power loss and it just needs a fresh reboot. Press and hold the power supply for a few seconds. If you can hold it in a way you see the light on the button wait for the light to turn red. Optional step would be to then pull the power supply/cord. Allow a few seconds then plug it back in and press the power button (light should turn blue). Allow 2-3 minutes for the device to fully boot then try logging in. I've never noticed that message. If a power cycle doesn't help it then go to the log page and set it to "debug" and then log out of PG3 and close your browser. If you have another browser open that one and try logging in and see if you get the same error. If you do, download the system logs and open a support ticket with UD (https://www.universal-devices.com/my-tickets). Maybe they can see something in the logs that is causing an error. Do you make it a habit to "logout" of PG3 or just close the browser/tab?

Strang you don't see any .state files, but I just did a search with Explorer (in Win10pro) and didn't find them in search. They're in the local temp folder for me. C:\Users\{username}\AppData\Local\Temp You might need to show hidden files (or folders). But glad just adding the java memory line helps. If your system has a lot of memory you could make that 512 higher. My system runs 8GB of ram so I keep mine at 1024m. I think this setting is also removed when Java updates as I currently don't have one set on the current laptop I'm using. I'm fairly certain I've set it in the past on this machine so guessing an update removes that setting. That's another thing that might cause it to hang following a Java update (**mental note to add this to my troubleshooting steps/tips in the future**). I think UD is still working on something(as @paulbates says), but I am sure they have other things to sort out/resolve in the meantime. Personally, I'd rather keep the system we know (and "love") for now while other features get added. UD seems to be trying to fine tune handling the matter protocol while still adding Zigbee (and Z-Wave) device support. Throwing in a new admin control or dashboard (whatever they'll call it) could really freak the user base out. Way to many variables at that point...so many different browsers with addons and blockers and firewall issues that I'm sure the forums will be crazy whenever the new AC method goes live. Not to mention monitor sizes, display resolutions and color schemes - way to many things to potentially go "wonky" that the forums (and/or UD) would need to help with.

NEVER! EXACTLY! The longtime push has been "local, local, local". If we had cloud based IoX any blink of ISP dropping or crazy latency and the forums will light up with "can anybody turn "x" on?". Please...local control FTW!

@TriLife long shot but look to see if you have any UD*.state files. Delete them all. From what you're describing I think a *.state file might be hiding the admin console. The only way to kill it is through task manager at that point. https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored If you're able to get the IoX Finder window to open then it's more than likely not a Java issue, but the other option is to enable logging and show the Java console. Make sure you're not seeing any errors in there (I'm not sure what to look for, but you'll probably notice if you have errors). I too have a computer with Win11 with everything up to date and can load things fine. Have you been sure to clear java cache just to be certain? Sometimes (and I've noticed this more with Win11) the Java updates really foul things up for admin console and takes a java cache clear and once or twice I've had to completely remove Java and reinstall.

@RichTJ99 more than likely you would install the plugin in another slot and run the second hub in that instance of the plugin. Plugins can be installed in multiple slots. I don’t use this one so not entirely sure, but would be my best suggestion.

@JimTurner glad Michel got you back in order. 👍

@DreamerI90 please let us know your current IoX version and PG3 version. When you are local to your device open this in your browser (note if you get a security/privacy warning it is okay to continue to the site as it is just a local page offered up on the eisy): https://eisy.local:8443/WEB/sysconfig.txt Please post what you see for IoX(ISY) and PG3x versions. Do you have the eisy device connected to a UPS device to try to keep power to it? That would be an option. If the power outage is too long for the UPS then the device should still load correctly and things shouldn’t be an issue, but unexpected boots do happen. Most of the plugins should attempt restarts, but if there is an internet issue when they try to restart and connect to their service it might cause this issue (however odd that Notifications doesn’t restart because I don’t think that requires network to startup…I don’t use that one so not totally sure). Once we know the versions you’re on there might be more things to try. Otherwise, might need to open a support ticket to get the logs reviewed to see what causes the failure to connect on reboot.

@JimTurner more than likely your best bet is to open a support ticket with UD and get help directly from them. https://www.universal-devices.com/my-tickets You've done the usual troubleshooting of power cycle. However, how did you perform this power cycle? If you accidently triggered an update run and then pulled the power it's possible that the update was corrupted and the eisy is not coming back up as expected. But, if you're able to access the admin control portion it might be working as expected for that portion. When you're local to the device try these two URLs: (if you get a privacy warning it's fine to proceed...click advanced and proceed to site) https://eisy.local:8443/WEB/pkg.upgrade.htm - Just wanting to see if this loads. It might say no updates needed, but if it says updates are pending/needed then certainly open a support ticket. https://eisy.local:8443/WEB/sysconfig.txt - What is the IoX version and when was it installed? Also, what's the PG3x version and when was it installed? Rather than attempting random SSH commands UD has asked anybody with issues similar to this or related to the update process to open support tickets for direct help. They don't want other issues from random commands being run that would make it more difficult to diagnose and resolve. Please post back how this is resolved. Good luck.

Got it. I was trying to find the link too and couldn't so went the web archive route. Once I saw that it was in the old PG2 area it made since why you were getting the error (I was too). Info might still apply. I don't use that plugin so can't offer help/tips. Maybe @sjenkins can give some advise until @TriLife is back to try to help.

Looks like the help file is linking to an old forum that's been taken offline or archived and no longer available. I found it by looking through the internet archives. Take a look here: https://web.archive.org/web/20240716121024/https://forum.universal-devices.com/topic/24538-sonoff/ It appears this was in the old PG2 area. Since PG2 is no longer supported those old forum topics have been archived. I'm not sure if the old post applies to the new version or not, but the link above should help you some with information from the old plugin (node server) setup.