Geddy

@shawnv I know Ring has an update to get authentication working so be sure that one is updated. Otherwise, please post your Firmware version (actual number). What ISP do you have? Sometimes I see drops from Comcast (Xfinity) about 2am, but it’s been a while since it happened daily. I wonder if you’re having ISP drops and it’s triggering something. Might be best to open a support ticket to see if UD sees any errors in the Polyglot log(s).

@vspete just tested on my iPad and app crashed as you describe. Did you send a crash report? If you test again and copy a link to this post and include your email and the link in the crash report.

@grossmd yeah, been there a little while. It's okay... Yeah, I just happened to have the same issue and it appears to be a wider issue with the whole skills and other items. Cannot stream linked music accounts either. I'm sure Amazon will fix soon, but it's not a UD issue so just have to wait for Amazon to fix. This is the screen I keep getting on iOS. It works sometimes, but not long enough to do anything and doesn't seem to find all skills when clicking on "Your Skills". So just going to leave it for a while and hope Amazon fixes quickly.

@apostolakisl do you have the serial cable that came with the PLM? I added this to the cable that came with the PLM and it works fine with my eisy. https://www.amazon.com/dp/B00IDSM6BW I do like the UD option for a single cable connection, but if Amazon can deliver quicker might get you up and running sooner. Good luck recovering everything.

@dpichow what kind of router are you running and are you running any hardware firewalls or high firewalls rules on your router? Have you changed your router recently? It seems that something could be blocking the traffic from the ISY994 to the external NTP. Otherwise, your running an outdated firmware (5.3.0 released 2020). First step would be to bring it up to the last release that works for your ISY994 system (since you are at 5.3.0 you would go to 5.3.4 (released 2021). That is a very simple update (at least it seemed to be back when it was released).

@Sner please open a support ticket with UD and maybe they can give you additional troubleshooting steps or get things sorted out. https://www.universal-devices.com/my-tickets If nothing happens when even trying to open start.jnlp it seems like something in Java is blocking it. If you have Java installed correctly try going in and clearing cache (be sure you check all 3 boxes in the process). There is also sometimes people reported (it was more in Win10 though) that you have to forcefully remove it from Java then run start.jnlp again (I might reboot in between). Look up "Configure Java" on Win11. It will open the Java Control Panel. On the "General" tab look for "VIEW" (next to settings in the "Temporary Internet Files" area. It will open another window "Java Cache Viewer". Select IoX Launcher then click the red X. (thanks to @larryllix for this gem a few years ago) While you're in the Java Control Panel look at the "Security" tab and make sure it's set to "High". Still the security warning screenshot you posted above doesn't appear to be a Windows based error screen. Is that some 3rd party software alert window? I feel that something you're running might be blocking this process. While I have Win11 machines I haven't switched to them full-time...just not familiar with that error frame appearance as a Windows alert.

Is this the outcome you expected or is there still an issue? Glad it's sorted out once removed from the folder with conditions. It's a tricky thing. If you don't want a program to run until called on by another program then disable that program. When disabled the program will not trigger. But other programs can trigger the "IF" or even the "Then" or "Else" portions specifically. So if the program isn't working as you hoped if it's on, but then turns off right away it's because that program's "IF" has gone true and thus turning the light off. Disable the "Toggle On Keydrop Light" program and the light should stay on. If you eventually want the light to be off you'll need another program to turn it off. You might also want to look at the summary tab of this program and be sure it is not enabled to run at startup.

@RPS welcome to the UD forums. There was a strange link to a file that didn't exist in your original post. What were you trying to post? If you'd like help with the program please right click the program and select the last item in the menu "Copy to Clipboard" then you can post the program as text in your reply. It will help those that try to help with the program by being able to edit the actual program and not describe what to change in a possible screenshot of the program. Be sure you use "COPY" option. Then paste into your reply. I'm not sure how Caseta items are seen in IoX as I don't use them. Do they have a status and do they send on/off commands? I would suggest not controlling a scene, but controlling the actual device if you're just trying to get it to come on 100% or go off. Since the folder conditions are false it will not allow any programs in that folder to run. Try removing it from the folder and saving the programs. Then test it again.

@aeroRC you might need to click "refresh store" on the production store page. It appears that 1.4.22 is now showing there.

If you are on Win11 just get the default Java from java.com. It works just fine on several systems I run Win11 on. You need to remove the openwebstart and remove any old/custom versions of Java. Then download a new start.jnlp (delete any old version you might have downloaded). Be sure any 3rd party antivirus or VPN software is disabled the first time you run start.jnlp. You will need to use javaws.exe (found in the Java bin folder) to run .jnlp files. If you still have issues also look at the wiki for adjusting the memory used by Java (https://wiki.universal-devices.com/Main_Page#Admin_Console_is_very_slow_or_hangs). If your system has a lot of memory (over 4GB ram) you can increase the amount to 1024.

@TInoue welcome to the forums. In order to help please let us know a few more details. What eisy firmware are you running? Please see admin console “Help” -> “About” and give exact number you see for firmware. Also confirm UI matches that Firmware version. Please share your program. Right click on the program you need help with then select the last option “COPY to Clipboard” (be sure you “COPY” to clipboard). Then paste that as text in your reply. (Please don’t post a screenshot of the program. It’s much easier for us to help modify the program as text rather than a picture.) More than likely you have multiple “to” items and they are not all “True” at the same time. Another option to review is if the program is in a folder. Does the folder have conditions that are not true? This will not allow any programs in that folder to run. If it is in the root “my programs” folder be sure there are NO conditions in that folder. For that it would be fine to post a screenshot of the folder conditions to share with us. For the program itself is the icon partially red? That would mean the last time it ran it was “False” so it triggered, but just ran the “ELSE” section. If “else” is blank then it did nothing. Please refer to the wiki for color meanings: https://wiki.universal-devices.com/index.php?title=ISY_Programs:Icon_Colors Lastly, confirm the program did not run by looking at the “Summary” tab in programs. It should have a “Last Run” time and ”Next run” time showing. There should be a way to get Google Home to work with UD. You need an active portal license. I don’t use Google Home so can’t help you, but lots of others do use it. There should be help in the Wiki to find the proper connection. Or some help in the Google Home area of the forums.

@xlurkr check out this thread:

@xlurkr what kind of doorbell do you have? I have a Ring doorbell and use the plugin to turn lights on. I don’t “flash” the lights, but I do turn on a light (or lights) that are not usually on. I also have a Hue bulb that will change colors (using the Hue plugin). it’s then just a program for when there is a Ring event triggering the lights. As said above though if the light is on and you program is on/off/on/off then the light stays off. You’d need another program or maybe a variable to return it to the previous state without “manually” turning it back to the original state. That gets a little more involved and why I only use lights that are usually off. I like the Ring ability because I also have it turn lights on if there is motion in the middle of the night.

I've also been using the Yolink leak sensors. Only a few months with them, but they seem to work well. I have some other YoLink temp/humidity sensors that I've been using for longer and they really operate good with the eisy + plugin. Since you posted in the ISY994 area it's not a product you would be able to integrate into the ISY as it does require the plugin to bring into the IoX/ISY system. Outside of the ISY I do like the YoLink app (it's basic) and expect that with their hub and app you would be able to monitor for and be notified of leaks easily. The range on the YoLink devices is fantastic. I expect battery life to be great as I have been able to get ~18 +/-months on the temp/humidity sensors.

If you just renewed the subscription open a support ticket with UD and see if they will refund the purchase and expire the portal now. https://www.universal-devices.com/my-tickets You can use the ISY994 without a portal account and/or active license. If you want to access the device while remote you would need to open ports on your router (not usually advisable for security reasons these days). I'm not 100% sure as I haven't tried it, but you should be able to use UD Mobile locally as long as you have setup local IP connection method. Make sure to remove any portal connection method in the UD Mobile app.