pmoeller Posted May 19, 2013 Posted May 19, 2013 Recently upgraded from 99I to 994i. Scenes not longer working. tried to restore isy, reload PLM. no help. any thoughts? Thanks
LeeG Posted May 19, 2013 Posted May 19, 2013 What does Help | About show for Firmware and UI? From what level ISY was the backup that was restored? Run Tools | Diagnostics | Event Viewer at LEVEL 3. Right click Scene name, select Diagnostics | Scene Test. Post event trace.
pmoeller Posted May 19, 2013 Author Posted May 19, 2013 Sun 05/19/2013 05:10:39 PM : [GRP-RX ] 02 61 16 13 00 15 ----- Living Room Test Results ----- [Failed] Living Room Outlets (7 A2 30 1) [Failed] Cont-Wall Kitch-A (E 2E 2C 3) [Failed] Living Room Outlets (7 A2 2B 1) [Failed] Living Room Ceiling (D 80 E9 1) [Failed] Family Room Outlets (E A8 93 1) ----- Living Room Test Results ----- Sun 05/19/2013 05:10:47 PM : [iNST-ACK ] 02 62 00.00.16 CF 13 00 06 LTOFFRR(00) Sun 05/19/2013 05:10:47 PM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13 Sun 05/19/2013 05:10:52 PM : [iNST-TX-I1 ] 02 62 0F 28 51 0F 28 0F Sun 05/19/2013 05:10:52 PM : [iNST-ACK ] 02 62 0F.28.51 0F 28 0F 06 SET-MSB(0F) Sun 05/19/2013 05:10:52 PM : [iNST-SRX ] 02 50 0F.28.51 1F.25.10 27 28 0F SET-MSB(0F) Sun 05/19/2013 05:10:52 PM : [std-Direct Ack] 0F.28.51-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Sun 05/19/2013 05:10:52 PM : [iNST-TX-I1 ] 02 62 0F 28 51 0F 2B F8 Sun 05/19/2013 05:10:52 PM : [iNST-ACK ] 02 62 0F.28.51 0F 2B F8 06 PEEK (F8) Sun 05/19/2013 05:11:01 PM : [iNST-TX-I1 ] 02 62 0F 28 51 0F 28 0F Sun 05/19/2013 05:11:01 PM : [iNST-ACK ] 02 62 0F.28.51 0F 28 0F 06 SET-MSB(0F) Sun 05/19/2013 05:11:01 PM : [iNST-SRX ] 02 50 0F.28.51 1F.25.10 27 28 0F SET-MSB(0F) Sun 05/19/2013 05:11:01 PM : [std-Direct Ack] 0F.28.51-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Sun 05/19/2013 05:11:01 PM : [iNST-TX-I1 ] 02 62 0F 28 51 0F 2B F8 Sun 05/19/2013 05:11:02 PM : [iNST-ACK ] 02 62 0F.28.51 0F 2B F8 06 PEEK (F8) Sun 05/19/2013 05:11:06 PM : [ F 28 51 1] ERR 1
LeeG Posted May 19, 2013 Posted May 19, 2013 Thanks for the information and trace data. The PLM does not have the link records for the Scene being tested. Do another Restore Modem (PLM). Then run the same Scene Test again with the Event Viewer running as before.
pmoeller Posted May 21, 2013 Author Posted May 21, 2013 Ran PLM restore again and here are the results. Thanks Tue 05/21/2013 06:56:16 AM : [GRP-RX ] 02 61 16 13 00 15 ----- Living Room Test Results ----- [Failed] Living Room Outlets (7 A2 30 1) [Failed] Cont-Wall Kitch-A (E 2E 2C 3) [Failed] Living Room Outlets (7 A2 2B 1) [Failed] Living Room Ceiling (D 80 E9 1) [Failed] Family Room Outlets (E A8 93 1) ----- Living Room Test Results ----- Tue 05/21/2013 06:56:24 AM : [iNST-TX-I1 ] 02 62 00 00 16 CF 13 00 Tue 05/21/2013 06:56:24 AM : [iNST-ACK ] 02 62 00.00.16 CF 13 00 06 LTOFFRR(00)
LeeG Posted May 21, 2013 Posted May 21, 2013 The Scene has been lost for some reason. The 15 on the end of the Scene request indicates the Scene definition no longer exists in the PLM. Tue 05/21/2013 06:56:16 AM : [GRP-RX ] 02 61 16 13 00 15 Was the PLM Deleted during the process of moving from the 99i to the 994i? Is the 994i using the same PLM as was used on the 99i?
pmoeller Posted May 21, 2013 Author Posted May 21, 2013 I switched to a new one when I started having this problem.
LeeG Posted May 21, 2013 Posted May 21, 2013 Try running a Show PLM Links Table followed by Count to determine how many link records actually exist in the PLM. It looks like the PLM was "Deleted" somewhere in the process which erases the PLM link record references. If the PLM was Deleted either an earlier ISY backup needs to be restored followed by another Restore Modem (PLM) or the system has to be rebuilt.
pmoeller Posted May 22, 2013 Author Posted May 22, 2013 you are correct no links, o count. Will find backup that works. Thank you.
pmoeller Posted May 22, 2013 Author Posted May 22, 2013 Restored from old backup. 414 links. Restored PLM. Scenes still don't work. Ran scene trace below. Wed 05/22/2013 08:01:07 AM : [GRP-RX ] 02 61 34 13 00 06 Wed 05/22/2013 08:01:08 AM : [CLEAN-UP-RPT] 02 58 06 Wed 05/22/2013 08:01:08 AM : [iNST-SRX ] 02 50 0D.73.B1 1F.25.10 E1 13 FF LTOFFRR(FF) ----- Scene-Den Test Results ----- [Failed] Inside-Ceiling-Den (D 73 B1 1) ----- Scene-Den Test Results ----- Wed 05/22/2013 08:01:15 AM : [iNST-TX-I1 ] 02 62 00 00 34 CF 13 00 Wed 05/22/2013 08:01:15 AM : [iNST-ACK ] 02 62 00.00.34 CF 13 00 06 LTOFFRR(00)
LeeG Posted May 22, 2013 Posted May 22, 2013 Do a Show Device Links Table for 0D.73.B1 and Compare. It is looking more and more like a Delete PLM was issued which along with removing device references from the PLM would remove PLM references from devices. With an earlier ISY backup now in use I think the Compare after reading the Device Links Table will show the device missing the link records that point back to the PLM. A Restore Device followed by another Scene Test. Eventually we may run into the bug where the Scene Test displayed failure when the Scene Test was successful but that will be clear from the event trace. First the PLM did not have the necessary link records. Now that the PLM has been corrected the device NAKed the Scene Test command because the device is missing the Responder link record pointing back to the PLM. If the Restore Device corrects the problem so the Scene Test shows successful or it falsely shows failure due to the bug even though the actual Scene Test was successful, a File | Restore Devices will be needed to put the PLM link records back in all the devices. This is the NAK response from the device. It means the device did not have the required Responder Link record Wed 05/22/2013 08:01:08 AM : [iNST-SRX ] 02 50 0D.73.B1 1F.25.10 E1 13 FF LTOFFRR(FF)
pmoeller Posted May 23, 2013 Author Posted May 23, 2013 Everything you said was correct. Restored device and the scene worked. Now running restore devices. Hopefully this will do it. Thanks for your help. I'll let you know how it turns out.
pmoeller Posted May 24, 2013 Author Posted May 24, 2013 Thanks for your help all is now back to normal.
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