No log and no chart data

[johnny66]

A few days ago I cleared the log file (Tools/Clear Log). I had never previously cleared the log and it was huge, with at least a year of events in it. But I could easily view it in Excel.

 

Now when I attempt to view the log (Tools/Log), the admin console goes from "Ready" to "System Busy" for a second, but then nothing happens. So I'm unable to view the log.

 

Also, it appears my charts are all empty now, whereas previously they displayed at least a year of events.

 

I rebooted the ISY and cleared my Java cache but this didn't help. I'm running 3.2.6 on an ISY99i. I downgraded from 3.3.10 to 3.2.6 a few days ago.

 

FWIW, Event Viewer still seems to work fine.

 

Any suggestions? Thanks.

[Michel Kohanim]

Hi johnny66,

 

That's really odd. Can you please telnet to ISY, login, and at the prompt type:

ls /log

 

What do you see (and specifically, their sizes).

 

With kind regards,

Michel

[johnny66]

Here are the files present:

 

http://10.1.130.125>ls /log

[/log  *.*]
 A.LOG         32497
 ERRORA.LOG    898755
 ERRORC.LOG    1046585
 ERRORB.LOG    1046645

http://10.1.130.125>

[Michel Kohanim]

Hi johnny66,

 

The error log seems to be there. The regular log has 32K. Do you still not get any logs?

 

If that's the case, would you please go to your browser and do:

http://your.isy.ip.address/rest/log

http://your.isy.ip.address/rest/log/error

 

Please save and send both to support@universal-devices.com.

 

With kind regards,

Michel