jtara92101 Posted July 7, 2013 Posted July 7, 2013 I purchased an isy994iPro on the upgrade program. I and upgrading from an isy99iPro. It apparently arrived DOA. - Green RX light is solid green. This is OK, since I haven't connected it to the PLM yet. - Green TX light is flashing with Red Error light. This is supposed to mean it is not communicating with the network. Cable is plugged into switch. Green light is on on Etherport port on the back and on my switch. I am able to see a DHCP table on my router, and I do not see the isy994i. (No devices that I do not recognized, which is easy, since I assign fixed addressees to all my local devices, so anything with a pool address is "foreign". Nothing there.) Do I need to connect the PLM? I don't want to do that until I actually make the switch. Just want to make sure it works, right now. Do I need to supply a memory card? Edit: I checked, there is a 1GB card in the slot. The card shot across the room when I popped it out, and then very difficult to see how to reinstall. Stupidest design I've seen for an SD card slot. Sam error after "re-seating". (Though I'd not be surprised it it failed after skidding across the kitchen floor...) There is no default static address, right? I need to use DHCP? The isy99i and my other devices are all using DHCP just fine. The DHCP is part of OpenWRT on my router. There are no instructions in the documentation on using the micro-USB. I would need Windows for that, right? Do I need to configure through USB?
LeeG Posted July 7, 2013 Posted July 7, 2013 It comes with a memory card. There is no reason to try running the ISY without the PLM connected to the ISY at Port A and plugged into 120v. This should happen before the ISY is powered up. The lack of PLM and associated failure to communicate with the PLM is reflected in the LEDs on the front of the ISY. This can only confuse the issue of what LEDs are On relative to the network issue. The default mode of the ISY is DHCP so the router should be setup to provide an IP address with DHCP, at least until the ISY operating and the Admin Console is invoked so the network configuration can be changed to a static IP.
jtara92101 Posted July 7, 2013 Author Posted July 7, 2013 There is no reason to try running the ISY without the PLM connected to the ISY at Port A and plugged into 120v I've got plenty of good reason to run it without the PLM connected. I'm replacing an isy99i. I don't want to mess with the PLM until I've confirmed the new isy994i works and (preferably) restored my configuration to the isy994i. My understanding is that as soon as I plug the 994i into the PLM the PLM connection to the 99i is toast, unless I go through a lengthy restore. Would be great if I had the luxury of a spare PLM...
Brian H Posted July 7, 2013 Posted July 7, 2013 Without the PLM connected. The ISY994i goes into a safe mode. You can't use a backup and restore to the ISY994i alone. It has to be on the PLM and then you restore it from your last ISY99i backup.
LeeG Posted July 7, 2013 Posted July 7, 2013 "My understanding is that as soon as I plug the 994i into the PLM the PLM connection to the 99i is toast, unless I go through a lengthy restore." The PLM should not be affected. The normal procedure for moving from a 99i to a 994i does not require a Restore Modem (PLM) as the PLM is not affected. EDIT: also the Restore Modem (PLM) by itself is not a long process. It is if changing from active PLM address to another active PLM address as all the references in all the devices has to change. Since the same PLM is being used a Restore Modem (PLM) is simply building the PLM link database which takes a few minutes at most.
jtara92101 Posted July 7, 2013 Author Posted July 7, 2013 Is there a specific, static address configured in safe mode?
LeeG Posted July 7, 2013 Posted July 7, 2013 No. Not unless the ISY has been locally configured that way.
jtara92101 Posted July 7, 2013 Author Posted July 7, 2013 Connected the 994i to the PLM. Same error. Only good new is I plugged the PLM back inthe the isy99i and it still works.
LeeG Posted July 7, 2013 Posted July 7, 2013 Was the PLM connected and powered before powering the ISY. Was the ISY rebooted after the PLM was connected?
jtara92101 Posted July 7, 2013 Author Posted July 7, 2013 Was the PLM connected and powered before powering the ISY. Was the ISY rebooted after the PLM was connected? Yes I can't reboot the ISY. I can only power-cycle it. No network. There are no light on on Port A. Don't know if there should be. Two green lights on the network port. RX light is out now. TX light blinking green, Error light blinking red in sync. Factorty reset, same thing. It's dead, Jim. Sigh. Now the 24-hour wait for tech support...
LeeG Posted July 7, 2013 Posted July 7, 2013 The power to the ISY should be Off when the PLM is connected. Apply power to ISY after PLM connected and powered. This will boot the ISY. Port A does not have LEDs. Both LEDs on the Internet RJ45 jack should be On.
LeeG Posted July 7, 2013 Posted July 7, 2013 To address the blinking Err LED, remove power from the ISY. Remove and reseat the micro SD card. It may have come lose during shipment.
jtara92101 Posted July 7, 2013 Author Posted July 7, 2013 The power to the ISY should be Off when the PLM is connected. Apply power to ISY after PLM connected and powered. This will boot the ISY. Yes. Exactly what I did. Remove and reseat the micro SD card. It may have come lose during shipment. To say the least. It skidded across the kitchen floor when I inspected to see if there was a card there. So, it's been re-seated. Yes, I know it could be damaged. Stupid design.
LeeG Posted July 7, 2013 Posted July 7, 2013 Did you reseat the SD card? Power to the ISY should be removed before unseating SD card. EDIT: I see your previous post was updated with the SD question.
Michel Kohanim Posted July 8, 2013 Posted July 8, 2013 jtara92101, Got your ticket and responded. I am a little baffled since we have not had any ISYs with Green LEDs on the front of the unit (RX/TX). Now, I am wondering if the wrong unit was shipped to you. The first things I need to know: 1. What's the model number on the label at the bottom of the unit? 2. Please unplug ISY from power, plug it back in, and then let me know the pattern of lights on the front of the unit. Hopefully they are ALL blue With kind regards, Michel
jtara92101 Posted July 9, 2013 Author Posted July 9, 2013 (I also responded to the ticket) 1. PLM and isy994iPro unpopwered 2. Power PLM. green light on side 3. isy994ipro connected to PLM and network 4. blue power LED solid for several seconds 5. TX solid blue. RX solid blue 6. Memory light blinks blue for a bit 7. blue power solid on, TX, RX not lit, two green LEDs on network port, blue Memory and red Error blinking 8. No evidence that the device has attempted to obtain an address using DHCP (checked router)
LeeG Posted July 9, 2013 Posted July 9, 2013 The ISY User Guide indicates the Mem and Err LEDs blinking indicate the ISY was not able to communicate with the Router and/or was not able to obtain an IP address from the Router DHCP services. Some things to check at the router would be that DHCP is enabled and the IP addresses allocated for DHCP assignment do not conflict with the static IP addresses that have been assigned to other devices on the network.
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