Can't arm Elk M1G, but they are communicating

[nicholscd]

Hi, I believe I have followed the instructions to integrate my isy994i and my elk M1 but I can't get the alarm to arm.

 

I have followed the instructions from the wiki: all the settings seem to be correct, the firmware versions seem to be adequate. I have successfully refreshed the topology. I have rebooted the M1, the exp, and the isy. RP is not connected.

 

The ISY994i is aware of the M1; it has loaded the zones, keypads, etc. But I can't seem to arm or disarm the elk. The zone dropdown is empty and pushing the arm, disarm, or elk console buttons don't do anything.

 

I have a attached screen captures that hopefully will help.

[apostolakisl]

In the Elk XEP setup. Do you have username/s and password/s assigned? Those must be blank.

[nicholscd]

Hi,

 

Yes, I did have a username and password set on the exp. I have removed those, rebooted both the exp and the isy994i, but the condition hasn't improved. Is there diagnostic information that I can capture that would be helpful? The only line in the error log is:

Time User Code Message

Wed 2013/09/18 10:46:48 AM System -5012 28

 

Thanks again.

[apostolakisl]

You might send a support request by email if Michelle doesn't pick up on this in the forum.

 

You have all of your settings the same as my system except that I am having user 1 be the ISY. I don't think that should make a difference, but you could give it a try.

 

The typical problems are having the "access" box checked in the user setup on Elk, and having a username/password on the xep. It would seem that you have neither of those.

 

Are you able to arm/disarm via other programs or from the java console that Elk provides?

 

What about using ISY to set outputs or perform other tasks on Elk. Does this work?

[wrj0]

You have all of your settings the same as my system except that I am having user 1 be the ISY. I don't think that should make a difference, but you could give it a try.

My Elk is similarly configured to work with an ISY-994i, as User 5, without any problems.

[nicholscd]

Thanks for trying. I'll send the email you suggested.

 

I am not able to do anything with the virtual keypad of the M1EXP, but it never really worked for me. The keypad in ELKRP2 works fine to arm/disarm.

 

I am able to control the outputs of the Elk M1G through the ISY994i, for example I have my sprinklers connected to the Elk and I'm now able to turn them on/off from the ISY994.

[nicholscd]

ok, I stumbled upon the fix.

 

I only have one Area in my system and the field for an Area name was blank. Note in the screen captures I included from the ISY994i applet that the area name dropdown is also empty.

 

Once I entered a name into the system via RP2 and then refreshed the topology using the applet, it worked fine.

 

That you can't have a password set, per your earlier reply, is something you should add to your wiki. But this thing about the area name... I dunno. Maybe I'm the only person that never plugged one in.

[apostolakisl]

Hmmm,

 

I only have one area in my system as well. ISY automatically puts that area into the drop down. I can't make it blank even if I wanted to. Not sure why yours is different.