dslocum Posted December 21, 2013 Share Posted December 21, 2013 OK. I tried to get this guy to work a few weeks ago when I got it, but just got frustrated. I'm trying again today and getting no where. I'm pretty knowledgable with electronics, computers and Insteon / et al. I have the ISY connected and communicating with the network and SmartLink. When the ISY app first loads in my browser (tried IE & Chrome), I get the "please leaver this page open, then the Java aapp runs and asks for the "admin" / "admin", and finishes loading the page. When I start exploring, every 30 seconds or so, the password screen pops back up. No matter how many times I click OK it still keeps popping up. Anyone able to help? Firmward 4.0.5, UI 4.0.11. HELP! Link to comment
oberkc Posted December 21, 2013 Share Posted December 21, 2013 Am unsure what you mean when you say you have your ISY connected with smartlinc. I have not experienced the problems you are describing, but wonder if it is related to trying to maintain some relationship with smartlinc. Link to comment
dslocum Posted December 21, 2013 Author Share Posted December 21, 2013 Sorry, I misspoke. I meant the PowerLinc (2413S Ver 1.. I tried unplugging the PowerLinc with the same results. Running Windows 8, if that makes any difference. Link to comment
G W Posted December 21, 2013 Share Posted December 21, 2013 It looks to me like you have a firmware / UI miss match. Sent from my GT-P5210 using Tapatalk 4 Link to comment
LeeG Posted December 21, 2013 Share Posted December 21, 2013 The mismatch of Firmware and UI (UI being at 4.0.11) is okay in this situation. UDI made a later level of UI that runs on 4.0.5. What level Java is being used? It sounds like a Java issue on Windows 8. Link to comment
oberkc Posted December 21, 2013 Share Posted December 21, 2013 I am using windows 8. I have java update 7 update 45. Link to comment
LeeG Posted December 21, 2013 Share Posted December 21, 2013 Thanks oberkc. I thought the UI ran okay on Windows 8 which could mean Java level issue. Are you on 4.0.5 or 4.1.1? Link to comment
oberkc Posted December 21, 2013 Share Posted December 21, 2013 My firmware is 4.05 My UI is 3.3.8. It works on windows 8, using IE 11. I suspect it works on other browsers, but I cannot say that I have tried it. Link to comment
dslocum Posted December 21, 2013 Author Share Posted December 21, 2013 My Java is Ver 7, Update 45. Trying IE 10.0.9 with update 10.0.12. Chrome Version 31.0.1650.63 m. This might also explain what would be my next question/ issue: If I close the ISY Java app, something seems to stay around and won't let me log in again. I get the app, but there's very little in the UI to interact with, and the menubar dropdowns don't do anything. Link to comment
oberkc Posted December 21, 2013 Share Posted December 21, 2013 I had no trouble on IE10 when I last had it. One of the common pieces of advice is to clear your java cache. Have you tried this? Link to comment
dslocum Posted December 21, 2013 Author Share Posted December 21, 2013 Thanks for your help folks, but I'm not getting a good feeling about my purchase. I love the flexibility of the ISY, but I simply don't have the time to devote to problems like this, particularly in my first 10 minutes of experience. Is there ISY support listening? Is there a phone number to call for support (didn't see one)? I really need to decide if this will work for me this weekend. Again, I appreciate you guys helping out. Link to comment
LeeG Posted December 21, 2013 Share Posted December 21, 2013 Use any of the posts by Michel. At the bottom there is a link to open a Ticket for ISY support. Not sure what is available on the weekend going into Christmas. Link to comment
oberkc Posted December 21, 2013 Share Posted December 21, 2013 I beleive you will get an occasional response from UDI around here, but it is mostly users. The UDI wiki has the contact info for technical support. http://wiki.universal-devices.com/index ... =Main_Page Do ,you have a lot of gadgets on your network? A server? Anything that one can access from outside the home? I wonder if there is an IP address conflict, or a port conflict. Link to comment
Michel Kohanim Posted December 22, 2013 Share Posted December 22, 2013 Hello dslocum, Please do be kind enough to submit a ticket (links below) and we'd be delighted to help you out. From what I see, I think the problem is the firewall/anti virus on your computer and most probably AVAST. Just for your reference: http://wiki.universal-devices.com/index ... r_Your_ISY Again, we are very eager to help you out. With kind regards, Michel Link to comment
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