Can't update 99ir Pro

[Jay M]

Ever since they day I've owned it, I've never been able to update the firmware.

 

It wasn't a problem when it was new, but now there are too many devices that the old firmware doesn't support.

 

I decided to purchase a new 994ir Pro, but as I understand it, the backup of version 2 of the 99i can't be imported to the new controller.

 

What are my options? I'm assuming that the 99i is defective because I have tried, over the course of many years, using different computers and different operating systems. I always get the same problem, it just locks up while it tries to update. Thankfully it never killed the 99i, it just can't be updated.

 

Should I just start from scratch? How many hours of screwing around with the 99i should I invest, only to move to a 994? Would those hours be better spent with a clean slate on the 994?

 

thanks,

~Jay

[ISYhbsh01]

Did you try to submit a support ticket to UDI?

 

Sent from my Nexus 7 using Tapatalk

[Jay M]

I just sent in a support request.

 

I'm looking forward to getting my new hardware working. I have $700 worth of Insteon devices in a box that can't be used until I get the new ISY installed, or the old one updated.

 

~Jay