Cannot Communicate With Device

[smokegrub]

I have a device that now has a green logo of some sort next to it and the subject message. It also says to "Please check communications". I tried restoring the device and that did not work. What do I need to do that will not mess up all the places where this device is used in a scene?

[Xathros]

Right click the device and select "Write Updates to device"

 

-Xathros

[smokegrub]

I wrote updates as directed with no change in status.

 

I also tried to relink it on the 3-way circuit using the ISY. It would not link.

 

It has been working well for several days prior to this incident.

[Xathros]

Sounds like poor communications to the device location. Has anything changed on the circuit that device is on? New electronics, power strip, charger etc?

 

-Xathros

[smokegrub]

Nothing has changed but there is a power strip near where the ISY is located. That strip may be on the same circuit as the subject device. The modem, router and a printer are plugged into it. Do you think I should plug all the aforementioned devices directly into an outlet and remove the strip altogether?

[Xathros]

Electronic equipment, UPSs and Surge suppressor strips should usually be placed behind a filter to prevent noise or signal attenuation from such devices from affecting your Insteon communications.

 

If that strip is on the same circuit as the PLM or the problem device, then you may have just located your problem. You can pick up a filterlinc to place between the strip and the outlet to isolate that from the system. As a test, using a long extension cord, plug that strip into a distant outlet and see if you can then communicate with that problem device. If so, then putting a filter on that strip will likely help your situation.

 

-Xathros

[smokegrub]

Great idea. The simplest tests often elude me!

[smokegrub]

I tried two separate circuits and neither helped. I hate to do a factory reset of the device because of the ripple effect in various scenes. Do you think I should try that? It seems my last option.

[LeeG]

Factory resetting and doing a Restore Device has no affect beyond that device.

[smokegrub]

The factory reset worked. I am left wondering' however, what the root problem is.

 

Thanks for the help.

[LeeG]

Without actual trace data of the original situation it is difficult to judge what the factory reset actually accomplished. It sounds like the device may have locked up but that is nothing more than a guess.