cmccartney Posted May 6, 2014 Posted May 6, 2014 I was out of town for five days and upon return yesterday get the above error message when trying to open the admin console. (The dashboard fails the same way.) It was working fine before I left. ISY sent an email at 0430am Sunday that it rebooted for some unknown (to me reason). Interestingly, all programs seem to be running OK; I just have no access. I have a 994ZS with 4.2.2 installed. Things that I have tried: -- Clearing the Java cache and reloading both the app and the applet from UDI. -- Rebooting the ISY994 by pulling the power plug. -- Rebooting the ISY994 and pulling the modem and plugging back in. -- A ping test to the local IP address is successful. I did add the networking module a few days earlier last week, but have done nothing with it except look a the screens. Any other suggestions?
Xathros Posted May 6, 2014 Posted May 6, 2014 I have to wonder if the ISY's IP address has changed and you are actually pinging and attempting to connect to some other device on your network. Can you check the DHCP client table on your router and verify that the ISY is where you think it is? -Xathros
Xathros Posted May 6, 2014 Posted May 6, 2014 It is set to a static IP address. Oh well... was worth a shot. Sorry, I have no further ideas. I would submit a ticket with UDI for the fastest response. http://sales.universal-devices.com/contact-support -Xathros
cmccartney Posted May 6, 2014 Author Posted May 6, 2014 Ticket submitted. Thanks for the suggestion, Xathros.
cmccartney Posted May 7, 2014 Author Posted May 7, 2014 Kudos to Steve and Michel. I am now back up and running after a remote session where they re-formatted the SD card and reloaded the firmware and then a backup. This company has the best customer service - bar none!
Xathros Posted May 8, 2014 Posted May 8, 2014 I hope this is just coincidence. What firmware were both of you running? -Xathros Sent from my iPhone using Tapatalk
cmccartney Posted May 8, 2014 Author Posted May 8, 2014 I am running 4.2.2 UDI diagnosed the problem as hardware - a partial failure of the SD card - not firmware.
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