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New user help with upgrade please


wlodekd

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Hi,

 

I am starting with Insteon project after couple of years with X10 so so results. Yesterday I received brand new ISY99 Pro and PLM from Smarthome.com. I attached device to the network and tried to upgrade from current 2.6.5 to ver 2.6.6. Several trias and no succes I am getting error Upgrade failed: Invalid Lenght.

 

Thanks for the help - Walter

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Hello Walter,

 

I do apologize for the inconvenience. You cannot simply disable kaspersky. You will find the instructions for configuring kaspersky here:

http://forum.universal-devices.com/viewtopic.php?t=1162

 

Please do let us know if you are still experiencing the same issues.

 

With kind regards,

Michel

 

I have Kaspersky disabled and still problem exists. Also how to set automatic upgrade option?

 

Thanks Walter

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Hi Michel,

 

I found this post regarding Kaspersky and follow the advice. Still I am not able to update firmware. Also I am not able to access admin console localy. In IE7 I am getting cross sign in the Java console area with the following errors:

 

load: class com.universaldevices.client.ui.UDClientApplet.class not found.

java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class

at sun.applet.AppletClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.applet.AppletClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.applet.AppletClassLoader.loadCode(Unknown Source)

at sun.applet.AppletPanel.createApplet(Unknown Source)

at sun.plugin.AppletViewer.createApplet(Unknown Source)

at sun.applet.AppletPanel.runLoader(Unknown Source)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

I search other posts and I recall somenbody was reporting problem like this brfore.

 

The only way I can access and program devices is thru www.universal-devices/i99, but still I am unable to update firmware

 

 

Thanks for your help Walter

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Hello Walter,

 

I am so very sorry. You can access ISY through http://www.universal-devices.com/99i , right? If so, we would like to access it remotely and see if we can fix it over the internet:

1. Please try File->Enable Internet Access ... if this does not work, then

2. Please try http://forum.universal-devices.com/viewtopic.php?t=635 (your port is 443)

 

Once you get the remote URL, please contact us (http://www.universal-devices.com/contact.htm) with your remote URL.

 

If you have problems enabling internet access, please do give us a call and we'll walk you through it.

 

 

With kind regards,

Michel

 

 

 

 

 

Hi Michel,

 

I found this post regarding Kaspersky and follow the advice. Still I am not able to update firmware. Also I am not able to access admin console localy. In IE7 I am getting cross sign in the Java console area with the following errors:

 

load: class com.universaldevices.client.ui.UDClientApplet.class not found.

java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class

at sun.applet.AppletClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.applet.AppletClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.applet.AppletClassLoader.loadCode(Unknown Source)

at sun.applet.AppletPanel.createApplet(Unknown Source)

at sun.plugin.AppletViewer.createApplet(Unknown Source)

at sun.applet.AppletPanel.runLoader(Unknown Source)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

I search other posts and I recall somenbody was reporting problem like this brfore.

 

The only way I can access and program devices is thru www.universal-devices/i99, but still I am unable to update firmware

 

 

Thanks for your help Walter

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