Cannot communicate with... Please check connections.

[counselfly]

What does the green sign by Front Door Light mean? I beleive The green is telling me there is an update to be loaded to that device.  It is working but I can’t get that green sign away so it appears 'Normal', whatever that is.  I keep getting the below message.  This has happened to me several time in the past.  The Front Door Light is working and its program is working but I still get this dreaded message ( last clip in this email).  The Front Door Light is a

SwitchLinc Dimmer v.37

2476D

 

When I try to restore the device it tries and tries until the following message appears.

 

"Cannot communicate with Front Door Light 11 61 5E 1. Please check connections."

 

I have had this issue for several devices in the past year. Sometimes I cure it and sometimes not.  I am running the UD994 v 4.0.5

 

Thanks for your help.  Bill

 

 

[LeeG]

Run Tools | Diagnostics | Event Viewer at LEVEL 3.   Right click on SwitchLinc node and select Write Updates .......

 

Post the event trace so the nature of the comm problem can be evaluated.