ISY-99i connection issue

[osurh18]

I am trying to connect to my admin console of my isy-99i,  I tried using the link: http://universal-devices.com/99i/.  However while the java section tries to load I got this error: ClassNotFoundException - com.universaldevices.client.ui.UDClientApplet.class

 

Any suggestions?  I made sure my java was up to date already

[Michel Kohanim]

Hello osurh18,

 

I am so very sorry. Please try http://isy.universal-devices.com/99i . (note the isy.).

 

With kind regards,

MIchel

[osurh18]

Thanks, that resolved the Java issue, New problem

 

When the console screen pops up it never asks me to login and doesn't populate anything in the ISY.  I tried to manually login by going to File<Logon.  Nothing happened.  I tried to go to restore ISY...nothing happened

[osurh18]

Took forever but I was able to login.

 

I was ultimately trying to be able to restore my ISY because I've been having a few issues.  One issue I have right now is that even though I can see all my devices and scenes the console cannot load the current states of the devices which makes me think I am not communicating with the isy completely.  I backed up the ISY the last time everything was working well.  However I cannot seem to find the location of the backup.  What is the default or file extenstion?

[Michel Kohanim]

Hello osurh18,

 

I think it would be best to contact support (links below).

 

File extension is .zip and usually something like ISY-Backup-xxxx.zip where xxxx is the date.

 

With kind regards,

Michel