Remote Access Issues

[wjoel]

I have tried several times to access my ISY remotely with computers that are Jave 6 enabled. The webpage opens with "please keep this window open", but the Administrative Console does not open. When I try to access via the UD website, I get the Administative Console, but nothing else. Any pointers? I'm putting in the correct address. http://##.###.###.###:#####/0/x

[Michel Kohanim]

wjoel,

 

I am so very sorry for the inconvenience.

 

Would you please let me know whether or not you can access ISY using the icon in Network [Vista]/My Network Places [XP]?

 

If you can access ISY using the icon, then the problem is that of port forwarding issue in your router. Do you have a UPnP enabled router? i.e. do you get the remote URL (http://##.###.###.###:#####/0/x'>http://##.###.###.###:#####/0/x) by performing File->Enable Internet or have you manually added port forwarding in your router?

 

If manual, please make sure:

a. You configure ISY with static IP address

b. Forward all traffic [TCP] to ISY port (:#####) to ISY's static IP address

c. Make sure your router does not block "Java" applet downloads from external URLs

 

If you wish, you can send me an email (tech@universal-devices.com) with your phone number and the best time to call and we'll walk through it together.

 

With kind regards,

Michel

 

I have tried several times to access my ISY remotely with computers that are Jave 6 enabled. The webpage opens with "please keep this window open", but the Administrative Console does not open. When I try to access via the UD website, I get the Administative Console, but nothing else. Any pointers? I'm putting in the correct address. http://##.###.###.###:#####/0/x

[wjoel]

Would you please let me know whether or not you can access ISY using the icon in Network [Vista]/My Network Places [XP]?

 

 

** I can access ISY using my network places.

 

If you can access ISY using the icon, then the problem is that of port forwarding issue in your router. Do you have a UPnP enabled router?

 

**I have a Belkin Pre N Router (F5D8230-4). UPnP is enabled.

 

i.e. do you get the remote URL (http://##.###.###.###:#####/0/x) by performing File->Enable Internet or have you manually added port forwarding in your router?

 

** I do get a remote address when enabling Internet. I can access with any computers connected to my wireless network using the remote URL, but not external. The admin console does not show up.

[Michel Kohanim]

wjoel,

 

Thank you for the update.

 

When you say "Admin Console doesn't show", does it imply that you get the splash screen with the Universal Devices logo and "Please don't close this window"?

 

If so, plus the fact that you can get Admin Console using the remote URL in your own network, leads me to believe that at the remote location you have a router which blocks Java applets.

 

If you wish, you can send your remote URL to tech@universal-devices.com and I can tell you whether or not we can access it from here.

 

With kind regards,

Michel

 

 

Would you please let me know whether or not you can access ISY using the icon in Network [Vista]/My Network Places [XP]?

 

 

** I can access ISY using my network places.

 

If you can access ISY using the icon, then the problem is that of port forwarding issue in your router. Do you have a UPnP enabled router?

 

**I have a Belkin Pre N Router (F5D8230-4). UPnP is enabled.

 

i.e. do you get the remote URL (http://##.###.###.###:#####/0/x) by performing File->Enable Internet or have you manually added port forwarding in your router?

 

** I do get a remote address when enabling Internet. I can access with any computers connected to my wireless network using the remote URL, but not external. The admin console does not show up.