Cant add Z-Wave devices

[fitek]

In the admin console, I go to Z-wave then Add.  Power up any of my devices, and I get output like below.  There's an error:

 

"Processing Z-wave Node X Failed, node ignored"

 

I can then exclude the device succesfully, and try to add again, but same problem.  The devices never show up in the tree, though the ISY seems to remember them.

 

Using ISY994 firmware 4.2.10 and Zwave dongle firmware 4.55.

 

Really desperate to get this working soon, but it's not looking hopeful... 

 

Thu 09/11/2014 08:11:41 AM : Listening for Z-Wave devices to add to the network

 

Thu 09/11/2014 08:11:45 AM : Z-Wave device detected, retrieving info 2

 

Thu 09/11/2014 08:11:45 AM : Z-Wave device detected, retrieving info 3

 

Thu 09/11/2014 08:11:45 AM : Z-Wave device detected, retrieving info 5

 

Thu 09/11/2014 08:11:45 AM : Adding Z-Wave devices stopped

 

Thu 09/11/2014 08:11:45 AM : Device 5 of type 4.32.1 included into Z-Wave network

 

Thu 09/11/2014 08:11:46 AM : Adding ISY node(s) for new Z-Wave device 5 type 4.32.1

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-ADD-NODE  ] Add device: mfg 014A.0001.0001, basic=0x04 gen=0x20 spec=0x01

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-NODE-SYNC] ---- Start Processing Z-Wave Node 5 (0x05) ---- 

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-DB        ] Warning: Database already exists for uid=5 0x05

 

Thu 09/11/2014 08:11:46 AM : Adding ISY node(s) for new Z-Wave device 5 type 4.32.1

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-ADD-NODE  ] Add device: mfg 014A.0001.0001, basic=0x04 gen=0x20 spec=0x01

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-NODE-SYNC] Processing Z-Wave Node 5 (0x05) Failed, node ignored

 

Thu 09/11/2014 08:11:46 AM : [ZWAVE-NODE-SYNC] -- Finished -- ISY/Z-Wave Node Sync --

 

Thu 09/11/2014 08:11:47 AM : [ZWAVE-NODE-SYNC] ---- Start Processing Z-Wave Node 5 (0x05) ---- 

 

Thu 09/11/2014 08:11:47 AM : [ZWAVE-DB        ] Warning: Database already exists for uid=5 0x05

 

Thu 09/11/2014 08:11:47 AM : Adding ISY node(s) for new Z-Wave device 5 type 4.32.1

 

Thu 09/11/2014 08:11:47 AM : [ZWAVE-ADD-NODE  ] Add device: mfg 014A.0001.0001, basic=0x04 gen=0x20 spec=0x01

 

Thu 09/11/2014 08:11:47 AM : [ZWAVE-NODE-SYNC] Processing Z-Wave Node 5 (0x05) Failed, node ignored

 

Thu 09/11/2014 08:11:47 AM : [ZWAVE-NODE-SYNC] -- Finished -- ISY/Z-Wave Node Sync --

 

Thu 09/11/2014 08:11:48 AM : [ZWAVE-NODE-SYNC] ---- Start Processing Z-Wave Node 5 (0x05) ---- 

 

Thu 09/11/2014 08:11:48 AM : [ZWAVE-DB        ] Warning: Database already exists for uid=5 0x05

 

Thu 09/11/2014 08:11:48 AM : Adding ISY node(s) for new Z-Wave device 5 type 4.32.1

 

Thu 09/11/2014 08:11:48 AM : [ZWAVE-ADD-NODE  ] Add device: mfg 014A.0001.0001, basic=0x04 gen=0x20 spec=0x01

 

Thu 09/11/2014 08:11:48 AM : [ZWAVE-NODE-SYNC] Processing Z-Wave Node 5 (0x05) Failed, node ignored

 

Thu 09/11/2014 08:11:48 AM : [ZWAVE-NODE-SYNC] -- Finished -- ISY/Z-Wave Node Sync --

 

[Michel Kohanim]

Hi fitek,

 

I am so very sorry to hear.

 

Please do be kind enough to:

1. Remove any Z-Wave devices you have in ISY (right mouse click | Delete).

2. Z-Wave | Advanced | Factory Reset

3. Retry (with Event Viewer on level 3)

4. Send us the contents of the event viewer (support@universal-devices.com)

 

With kind regards,

Michel

[fitek]

Hi fitek,

 

I am so very sorry to hear.

 

Please do be kind enough to:

1. Remove any Z-Wave devices you have in ISY (right mouse click | Delete).

2. Z-Wave | Advanced | Factory Reset

3. Retry (with Event Viewer on level 3)

4. Send us the contents of the event viewer (support@universal-devices.com)

 

With kind regards,

Michel

 

I was never able to get a device to appear in the tree, so there were none to remove.

 

I removed and then added a motion sensor.

 

Then I did the factory reset of the zwave dongle.

 

I then removed and added the motion sensor again.

 

Log attached.

 

Email sent!

zwave remove and add log.txt

[Michel Kohanim]

Hi fitek,

 

Thank you. Got your email and responded. Can you please let me know how many non-battery operated devices you have? You are also welcome to reply back to my email.

 

With kind regards,

Michel