Can't activate Z-Wave module

[GAMacky]

Hi,

 

New here. I've been very pleased with what I can do with ISY 994i. I have had much of a problem until now. I also have the Z-Wave Module. I followed the instructions on assembly and to do the $1 purchase. When I click on Help->Manage Modules, it asked me if I want to install Z-Wave Module (21100). After clicking Yes, it gives me an error dialog "TCP client request failed (UDI-MM:400]". In the event viewer, I see the 2 lines below (uuid removed):

 

Fri 10/17/2014 04:57:45 PM : UDI-MM: Connecting to http://www.universal-devices.com/sales/modules/statu8s?uuid=uuid:[uuid removed]&nodetails

Fri 10/17/2014 04:57:45 PM : UDI-MM: No Response from http://www.universal-devices.com/sales/module/status?uuid=uuid[uuid removed]&nodetails

 

I am behind a firewall. If ports other than 80 and 443 are used, I'll need to know what they are so I can open them. At this point, I'm not able to use the Z-Wave module. Any help will be appreciated.

 

Thx

G

[Techman]

Can you disable the firewall for a couple of minutes?

[Michel Kohanim]

Hello GAMacky,

 

I am so very sorry to hear. I think the problem is that ISY cannot get out to the internet. If you have configured your ISY with a static IP address, may I humbly suggest reverting to DHCP and retrying? Or, if you wish, you can use 8.8.4.4 as your DNS.

 

With kind regards,

Michel