Solid Red Error on ISY994I

[db2ace2]

Hello,

 

I have two ISY994I PRO devices and 2 2314S PLM's  both of which had been working great. Today on One of the two I have a solid red error light and it will no longer connect to the Router. I restored a backup of the failing ISY to the second ISY PLM that was still working and it and its PLM are now working OK.

 

I am now trying to get the failing ISY to work again.  I have checked and replaced Cables both to the Network and PLM, I have formatted the Micro SD card and I have performed a Factory Reset on both the ISY and PLM. I still get this SOLID error Light.

 

I suspect something is severely broken, but I am not sure how to go about determining what that is?  The ERROR light is not blinking but it will flash a couple of times after I press and hold Reset button and then release.  The Two network lights by the Network Cable are both green. There is a Power light but nothing on TX/RX.

 

Is there a way to determine if the ISY needs replacing or if its just the PLM?

 

Any help is appreciated.  Also I have a question on the Upgrades I have purchased for this ISY such as X10 Module,  IR Module, Network Module and ZWAVE module.  If I have to replace the ISY can these modules be transferred to the new ISY?

 

Thanks

Charles Seiler

 

 

 

[Michel Kohanim]

Hi Charles,

 

1. Please take the SD Card out, reboot, and let me know if the error light is blinking

2. Yes, all your modules are transferable to another ISY

 

Also, it's probably much more expeditious to contact our tech support (links below).

 

With kind regards,

Michel

[db2ace2]

Thanks Michel,

 

As always you  always provide the greatest Support!  I did as you asked on removing the MSD card and the outcome is the same.

 

I took the MSD card OUT, and rebooted. Same result as with it in, the Red Light flickers a couple of times at power on but then stays solidly RED. All I have is the Blue Power Light solid, The Red Error Light Solid, and on the Back of the Unit I have a Blue Light on the VISHAY Antenna card that comes on solid for 5-6 seconds, then blinks 5 times and then goes off solid. Same result as with the MSD in place.  I went ahead and opened a Trouble Ticket as you suggested. Thanks for your help!

 

Charles Seiler