eyost Posted October 28, 2014 Posted October 28, 2014 Hi all, A while back I purchased an ISY to replace my Insteon SmartLinc. As the ISY is more capable than the SmartLinc is I can say I was a bit intimidated, So, I submitted a Support ticket to Universal asking if they could point me to some resources to getting started along with setting up timed events (my initial use of the device). I expected to receive an email with some links to information but instead I received a call from Steve at Universal and unfortunately I wasn't home to receive the call. He left a message with detailed instructions on how to set up the device, add devices, and set up timed events along with his email, and contact information. In ten minutes I had my first program created, and working! If only more companies had the same quality level of Support. Keep up the good work and I have shared my experience with all I talk to! I am so happy I got the ISY; just wished I had of purchased that years ago instead of the SmartLinc. Ed
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