G W Posted September 14, 2008 Posted September 14, 2008 No matter what I try I can't get the unit to obtain an IP address, nor can I get to it when I assing it an IP address. Here is the terminal session: Waiting 2sec to start 'A' to abort Configured IP = 0.0.0.0 Configured Mask = 0.0.0.0 MAC Address= 00:21:b9:00:3b:ad --- Product : (1050) ISY 99i 1024 IR --- Max Nodes & Scenes: 1024 Starting ISY Configuring the File System Loading System Configuration Refreshing Device Configurations Loading Nodes Configuration Starting the Logger Service Starting the Time Services Initializing SSL Services SSL Key Size: 512 SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3 Retrieving Nodes Binding the UPnP Device Starting the Logical Device Updater Service Starting the Alarms & Notifications Service Starting the Security System Starting the Shell Configuring Mail Service H_ERROR:-50010 : universal-devices.com Starting the Device Starting Device Communications Services LOGGER:-50010 : n=[null] c=[univers] a=[null] PLM: unable to get PLM information, no Insteon commands will run ENTERING SAFE MODE, SOME SERVICES WILL NOT BE STARTED SAFEMODE: Not Starting Triggers SAFEMODE: Not Starting IR SAFEMODE: Not sending device commands Query All Devices Please Log in Username: Here is the information as reported by the unit: Product: (1050) ISY 99i 1024 IR App: Insteon_UD99 Platform: ISY-C-99 Version: 2.6.5 Build Date: 2008-06-24-19:53:47 Other Services: - IR Enabled When I disconnect the ethernet cable, it reports: Network Cable Disconnected or DHCP Server Error Other details: The unit is not discover by UPnP. When the unit powers up, POWER, then RX, TX, then MEM, ERROR, then TX, MEM, ERROR go out. After about 3 seconds, MEM and ERROR come on for 1 second. Then it repeats, 1 seoncd ON, three seonds OFF. My thought is that the unit is defective out of the box, but since this is a refurbished unit, I would think that it was tested several times before being sold again. Anyone have any ideas? Best regards, Gary Funk
Michel Kohanim Posted September 15, 2008 Posted September 15, 2008 Mr. Funk, I do apologize for the inconvenience. Would you be kind enough to let me know what version/revision of PLM you have? ISY goes into SAFE MODE if and only if it cannot communicate with the PLM. Please advise. With kind regards, Michel No matter what I try I can't get the unit to obtain an IP address, nor can I get to it when I assing it an IP address. Here is the terminal session: Waiting 2sec to start 'A' to abort Configured IP = 0.0.0.0 Configured Mask = 0.0.0.0 MAC Address= 00:21:b9:00:3b:ad --- Product : (1050) ISY 99i 1024 IR --- Max Nodes & Scenes: 1024 Starting ISY Configuring the File System Loading System Configuration Refreshing Device Configurations Loading Nodes Configuration Starting the Logger Service Starting the Time Services Initializing SSL Services SSL Key Size: 512 SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3 Retrieving Nodes Binding the UPnP Device Starting the Logical Device Updater Service Starting the Alarms & Notifications Service Starting the Security System Starting the Shell Configuring Mail Service H_ERROR:-50010 : universal-devices.com Starting the Device Starting Device Communications Services LOGGER:-50010 : n=[null] c=[univers] a=[null] PLM: unable to get PLM information, no Insteon commands will run ENTERING SAFE MODE, SOME SERVICES WILL NOT BE STARTED SAFEMODE: Not Starting Triggers SAFEMODE: Not Starting IR SAFEMODE: Not sending device commands Query All Devices Please Log in Username: Here is the information as reported by the unit: Product: (1050) ISY 99i 1024 IR App: Insteon_UD99 Platform: ISY-C-99 Version: 2.6.5 Build Date: 2008-06-24-19:53:47 Other Services: - IR Enabled When I disconnect the ethernet cable, it reports: Network Cable Disconnected or DHCP Server Error Other details: The unit is not discover by UPnP. When the unit powers up, POWER, then RX, TX, then MEM, ERROR, then TX, MEM, ERROR go out. After about 3 seconds, MEM and ERROR come on for 1 second. Then it repeats, 1 seoncd ON, three seonds OFF. My thought is that the unit is defective out of the box, but since this is a refurbished unit, I would think that it was tested several times before being sold again. Anyone have any ideas? Best regards, Gary Funk
G W Posted September 15, 2008 Author Posted September 15, 2008 It's a 2412S rev 2.9. Can you tell me why it can't get an IP addres from my DHCP server? Best regards, Gary
Michel Kohanim Posted September 15, 2008 Posted September 15, 2008 Hi Gary, It should get a DHCP address from your router. Would you be kind enough to try and set a static IP address (CT) and see whether or not it shows up on your network? If this does not work, then I will immediately send you another ISY to test with. In some cases, if you have a defective PLM (the power fluctuated outside the bounds of the regulator in ISY), then you will experience network issues. Otherwise, ISY should always be able to get a DHCP address ... With kind regards, Michel It's a 2412S rev 2.9. Can you tell me why it can't get an IP addres from my DHCP server? Best regards, Gary
G W Posted September 15, 2008 Author Posted September 15, 2008 I have set it to 192.168.0.120/255.255.255.0 and gateway 192.168.0.1 and I am unable to see it using any IP tool. It also does not show up in UPnP on any of the workstations and servers I have. I can use an external power adapter if you think that might help. I have checked the power and it seems goot at 12 vdc. I'm willing to try any idea you have. Best regards, Gary
Michel Kohanim Posted September 15, 2008 Posted September 15, 2008 Hello Gary, Thanks so very much for giving this a try. If you don't mind, please try the following two more experiments: 1. Change the network cable 2. Reboot your router If neither of these take care of the situation, please confirm your shipping address to "sales@universal-devices.com" subject RMA. In any case, you also have a defective PLM (that's why ISY goes to SAFE MODE) and thus I strongly recommend getting a new PLM as well. Again, sincere apologies for what you've had to go through, With kind regards, Michel I have set it to 192.168.0.120/255.255.255.0 and gateway 192.168.0.1 and I am unable to see it using any IP tool. It also does not show up in UPnP on any of the workstations and servers I have. I can use an external power adapter if you think that might help. I have checked the power and it seems goot at 12 vdc. I'm willing to try any idea you have. Best regards, Gary
G W Posted September 15, 2008 Author Posted September 15, 2008 I have used several Ethernet cables, just in case the unit didn't like the ones sent. At this very moment, I am using the Ethernet cable from my network printer. I have also confirmed my laptop can obtain and use the Internet via that same cable. I just rebooted the router, as you asked, and that made no difference. It came up, gave me an IP address and I am now writing this message. Still no change in the ICY. I will contact SmartHome and request an RMA on the PLM. Thanks for your support. It is better than I ever expected. Best regards, Gary
Michel Kohanim Posted September 15, 2008 Posted September 15, 2008 Hi Gary, Please accept my sincere apology. Another unit shall be on its way to you tomorrow. With kind regards, Michel I have used several Ethernet cables, just in case the unit didn't like the ones sent. At this very moment, I am using the Ethernet cable from my network printer. I have also confirmed my laptop can obtain and use the Internet via that same cable. I just rebooted the router, as you asked, and that made no difference. It came up, gave me an IP address and I am now writing this message. Still no change in the ICY. I will contact SmartHome and request an RMA on the PLM. Thanks for your support. It is better than I ever expected. Best regards, Gary
G W Posted September 15, 2008 Author Posted September 15, 2008 Message is sent. Remind me to put you on my Christmas list. You guys are great. Gary
G W Posted September 17, 2008 Author Posted September 17, 2008 Hi Gary, Please accept my sincere apology. Another unit shall be on its way to you tomorrow. With kind regards, Michel The new unit arrived today and works great. I upgraded to 2.6.7, configured it to use my SMTP server, and sent a test message. It worked but I did notice one small item and I have a suggestion. It send mail from alerts@universal-devices.com. My server complained about this as alerts@universal-devices.com has no rights to send email via my server, even with proper login. I bypassed this and made it work, but.. May I ask that in the next version you and an "email" field to the SMTP login? Thanks for the replacing the bad unit quickly. Your support is GREAT! One more question. When I received the initial unit, all that was included was the ISY and two Ethernet cables. No power supply, no manual, no CD. I don't need or even want these, but should I have received them? Best regards, Gary Funk
Michel Kohanim Posted September 17, 2008 Posted September 17, 2008 Hi Gary, I am so very glad that everything is working fine. 1. Yes, absolutely; consider it done 2. You should have received two cat5e cables, one null modem cable, and one quick start guide Please do let me know if you have not received any one of them. With kind regards, Michel Hi Gary, Please accept my sincere apology. Another unit shall be on its way to you tomorrow. With kind regards, Michel The new unit arrived today and works great. I upgraded to 2.6.7, configured it to use my SMTP server, and sent a test message. It worked but I did notice one small item and I have a suggestion. It send mail from alerts@universal-devices.com. My server complained about this as alerts@universal-devices.com has no rights to send email via my server, even with proper login. I bypassed this and made it work, but.. May I ask that in the next version you and an "email" field to the SMTP login? Thanks for the replacing the bad unit quickly. Your support is GREAT! One more question. When I received the initial unit, all that was included was the ISY and two Ethernet cables. No power supply, no manual, no CD. I don't need or even want these, but should I have received them? Best regards, Gary Funk
G W Posted September 17, 2008 Author Posted September 17, 2008 Ah, and the null-modem cable. I didn't get the quick start guide nor even an invoice or any other paper work. I did print the manuals so I don't need you to send anything. I just wanted inform you. I should have a new PLM this week and I look forward to many hours of bugging my wife. Thanks again for a great product, Gary Funk
Michel Kohanim Posted September 17, 2008 Posted September 17, 2008 Hi Gary, I truly apologize ... this should not have happened. Did you not receive a null modem cable? With kind regards, Michel Ah, and the null-modem cable. I didn't get the quick start guide nor even an invoice or any other paper work. I did print the manuals so I don't need you to send anything. I just wanted inform you. I should have a new PLM this week and I look forward to many hours of bugging my wife. Thanks again for a great product, Gary Funk
G W Posted September 18, 2008 Author Posted September 18, 2008 I did receive the null-modem cable. The unit is on and I'm setting it up. So far, I'm very happy with this. Gary
jwagner010 Posted September 18, 2008 Posted September 18, 2008 Agreed I have same problem with my SMTP login with my ISP and need an "email" field to the SMTP login? Cannot get it to work until this happens.
Michel Kohanim Posted September 18, 2008 Posted September 18, 2008 Gary, Thanks so very much for the update! jwagner010, I just checked: we use the user account as the email field (if you do not use the default). Is your account not equal to the email address? Also, as a temporary fix, you may want to use a Gmail account using TLS. This is 100% secure since the traffic is encrypted between ISY and Gmail. With kind regards, Michel Agreed I have same problem with my SMTP login with my ISP and need an "email" field to the SMTP login? Cannot get it to work until this happens.
G W Posted September 18, 2008 Author Posted September 18, 2008 I just checked: we use the user account as the email field (if you do not use the default). Is your account not equal to the email address? I'm confused here. I don't use the default, but when mail is sent it comes from alerts@universal-devices.com.
Michel Kohanim Posted September 18, 2008 Posted September 18, 2008 Hello Gary, What do you use in the User ID field? Is it empty? With kind regards, Michel I just checked: we use the user account as the email field (if you do not use the default). Is your account not equal to the email address? I'm confused here. I don't use the default, but when mail is sent it comes from alerts@universal-devices.com.
G W Posted September 18, 2008 Author Posted September 18, 2008 Hello Gary, What do you use in the User ID field? Is it empty? With kind regards, Michel I put in the username (which is NOT the email address) to the account on my mail server.
jwagner010 Posted September 18, 2008 Posted September 18, 2008 Same problem as Garry, my Account Name is different from email address.
Michel Kohanim Posted September 19, 2008 Posted September 19, 2008 jwagner010 and Gary, This is noted and we shall try and implement it in the next release (I hope!). With kind regards, Michel
G W Posted September 19, 2008 Author Posted September 19, 2008 Just to make sure we are ont he same page. I requets an email field so I may enter the email address of the email account for the SMTP server. In my case isyalerts@mydomain.com Then emails will show they came from isyalerts@mydomain.com and not alerts@universal-devices.com. Is this what you intend to do Michel? Best regards, Gary
Michel Kohanim Posted September 19, 2008 Posted September 19, 2008 Hi Gary, Yes, precisely. Have you tried this with Gmail yet? With kind regards, Michel Just to make sure we are ont he same page. I requets an email field so I may enter the email address of the email account for the SMTP server. In my case isyalerts@mydomain.com Then emails will show they came from isyalerts@mydomain.com and not alerts@universal-devices.com. Is this what you intend to do Michel? Best regards, Gary
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